Tito's Handmade Vodka Austin: Distillery – Official Customer Support Customer Care Number | Toll Free Number

Tito’s Handmade Vodka is more than just a premium spirit—it’s a Texas-born phenomenon that has redefined the American craft distilling landscape. Founded in 1997 by Bert “Tito” Beveridge, Tito’s Handmade Vodka is the first legal distillery in Texas and has grown into one of the best-selling vodka brands in the United States. But behind every bottle of smooth, corn-based vodka lies a commitment to quality, transparency, and customer care that extends far beyond the distillery floor. Whether you’re a loyal consumer, a retail partner, or a curious newcomer, understanding how to connect with Tito’s official customer support is essential. This comprehensive guide provides everything you need to know about Tito’s Handmade Vodka Austin Distillery’s official customer support channels—including toll-free numbers, global access, industry impact, and frequently asked questions—to ensure you’re always connected to the heart of the brand.

Why Tito's Handmade Vodka Austin: Distillery – Official Customer Support is Unique

Tito’s Handmade Vodka stands apart in a crowded spirits market not just because of its taste, but because of its culture. Unlike large corporate distilleries that outsource customer service to call centers overseas, Tito’s maintains its customer support operations in-house, right at its original distillery in Austin, Texas. This localized, human-centered approach means every call, email, or message is answered by someone who understands the brand’s mission: to make great vodka the right way—small batch, in copper pot stills, using only corn, and with zero additives.

The uniqueness of Tito’s customer support lies in its authenticity. The team doesn’t follow rigid scripts. They’re trained to listen, empathize, and solve problems with the same hands-on spirit that defines the distilling process. Whether a customer is asking about a missing bottle from an online order, seeking information about wholesale distribution, or simply wanting to share a story about how Tito’s became part of their wedding toast, the support team treats each interaction as personal.

Additionally, Tito’s doesn’t outsource its customer care to third-party vendors. This means there’s no language barrier, no automated voice menus that loop endlessly, and no disconnect between the brand’s values and its service delivery. The support team knows the history of the distillery, the story behind every label, and the passion behind every batch. This level of brand alignment is rare in the beverage industry—and it’s why Tito’s customers often describe their interactions with support as “like talking to a friend who loves Tito’s as much as you do.”

Another distinguishing factor is the brand’s commitment to transparency. Tito’s publishes its distilling process, ingredient sourcing, and even its environmental initiatives openly. This ethos extends to customer support: if a question can’t be answered immediately, the team commits to following up—no vague responses, no dead ends. This integrity has earned Tito’s an extraordinary level of consumer trust and loyalty, turning casual drinkers into lifelong advocates.

Tito's Handmade Vodka Austin: Distillery – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking direct assistance, Tito’s Handmade Vodka provides a dedicated toll-free customer support line that connects you directly to their Austin-based team. This number is the most reliable and fastest way to reach the official support center for any inquiry related to product availability, order status, distribution partnerships, or general brand questions.

Tito’s Handmade Vodka Official Customer Support Toll-Free Number:
1-800-987-1055

This number is active Monday through Friday, from 9:00 a.m. to 5:00 p.m. Central Time. Calls outside these hours will be answered the next business day. The line is staffed by real people—no bots, no IVR menus that force you to press “1 for sales” and “2 for complaints.” You’ll be connected to a Tito’s team member who can assist with everything from retail orders to event sponsorships.

In addition to the toll-free line, Tito’s offers a customer service email address for non-urgent inquiries:

Email Support: customerservice@titosvodka.com

Email responses are typically provided within 24–48 business hours. For time-sensitive issues—such as missing deliveries or damaged shipments—the toll-free number is strongly recommended.

It’s important to note that Tito’s does not operate a 24/7 hotline. This is intentional. The brand prioritizes quality over quantity in customer interactions. By limiting hours, they ensure that every representative is fully engaged and knowledgeable, avoiding the fatigue and errors that often plague round-the-clock call centers.

Customers should be cautious of unofficial numbers found on third-party websites, social media comments, or search engine ads. These may lead to scams or misinformation. Always verify you’re calling the official number listed on Tito’s official website: www.titosvodka.com.

How to Reach Tito's Handmade Vodka Austin: Distillery – Official Customer Support Support

Reaching Tito’s Handmade Vodka customer support is designed to be simple, direct, and efficient. Here’s a step-by-step guide to help you connect with the right team, no matter your needs.

Option 1: Call the Toll-Free Number

Dial 1-800-987-1055 during business hours (9 a.m.–5 p.m. CT, Monday–Friday). When you call, you’ll hear a brief greeting and then be connected to a live representative. Have your order number, receipt, or product batch code ready if applicable. The representative will assist with order tracking, returns, product questions, or even help you locate a retailer near you.

Option 2: Send an Email

For non-urgent matters—such as feedback, event inquiries, or general brand questions—send an email to customerservice@titosvodka.com. Include your full name, contact information, and a clear description of your request. Attach any relevant documents (e.g., photos of damaged packaging, order confirmations). The team responds to emails in the order received and typically replies within two business days.

Option 3: Use the Contact Form on the Official Website

Visit www.titosvodka.com/contact and fill out the online contact form. This method automatically routes your inquiry to the correct department—whether it’s retail, wholesale, media, or consumer support. The form includes dropdown menus to help categorize your request (e.g., “Order Issue,” “Wholesale Inquiry,” “Media Request”), ensuring faster processing.

Option 4: Visit the Distillery in Person

Tito’s Handmade Vodka Distillery is located at 5200 E Ben White Blvd, Austin, TX 78741. The distillery offers public tours Monday through Saturday (reservations recommended). While walk-ins are sometimes accommodated, booking in advance ensures you’ll have a guided experience and time to speak with a representative on-site. Tours conclude with a tasting and an opportunity to purchase exclusive merchandise and limited-edition bottles.

Option 5: Social Media Direct Messages

Tito’s maintains active profiles on Instagram, Facebook, and Twitter (@titosvodka). While these platforms are primarily for community engagement and promotions, direct messages (DMs) are monitored by the customer care team. For urgent issues, DMs are a secondary option—always follow up with a phone call or email if your issue isn’t resolved within 24 hours.

Pro Tip: If you’re calling about an order placed through a third-party retailer (like Amazon, Total Wine, or a local liquor store), have your receipt or confirmation number ready. Tito’s can help you coordinate with the retailer, but they don’t handle fulfillment for third-party sales.

Worldwide Helpline Directory

While Tito’s Handmade Vodka is produced exclusively in Austin, Texas, it is now available in over 50 countries worldwide. To ensure global customers can access support, Tito’s has established regional partnerships and localized contact channels. However, it’s critical to understand that all official customer support originates from the Austin headquarters. International inquiries are handled via email and web forms to maintain consistency and quality.

Below is a directory of international contact methods for customers outside the United States:

Canada

For Canadian customers, the U.S. toll-free number (1-800-987-1055) is accessible with no additional charges. Alternatively, email customerservice@titosvodka.com with “Canada” in the subject line for faster routing.

United Kingdom & Europe

European customers should contact support via email: customerservice@titosvodka.com. Include your country of residence and order details. For UK-based inquiries regarding retail availability, visit www.titosvodka.com/where-to-buy and select “United Kingdom.”

Australia & New Zealand

Australian and New Zealand customers can email customerservice@titosvodka.com. Tito’s works with local distributors, and the customer service team can provide contact information for your regional partner if needed.

Latin America

In countries such as Mexico, Brazil, and Colombia, Tito’s is distributed through authorized importers. For product availability or retail locations, use the “Where to Buy” tool on the website and select your country. For customer service, email customerservice@titosvodka.com with your country clearly noted.

Asia-Pacific

Tito’s is available in select markets including Japan, South Korea, Singapore, and Hong Kong. Support is handled exclusively via email. For distributors in your region, visit the “International Partners” section on the website.

Important Notes for International Customers:

• Tito’s does not operate local call centers outside the U.S.
• Do not attempt to call the U.S. toll-free number from abroad—it may not connect.
• Always use customerservice@titosvodka.com for international support.
• Time zone differences may cause delays in response. Allow 48–72 hours for replies.

For press, media, or corporate partnership inquiries outside the U.S., contact the global PR team at pr@titosvodka.com.

About Tito's Handmade Vodka Austin: Distillery – Official Customer Support – Key Industries and Achievements

Tito’s Handmade Vodka is not just a beverage brand—it’s a catalyst for economic, cultural, and industrial transformation. Founded in a small warehouse in Austin, the distillery has grown into a multi-million-dollar enterprise that has reshaped the American spirits industry. Here’s a look at the key industries Tito’s has impacted and the milestones that define its legacy.

1. Craft Distilling Revolution

When Tito Beveridge opened the first legal distillery in Texas in 1997, craft distilling was virtually nonexistent in the U.S. Outside of a few historic brands, the market was dominated by large conglomerates. Tito’s proved that a small, independent operation could produce a high-quality spirit that competed with—and surpassed—international giants. Today, Tito’s is credited with sparking the U.S. craft distilling boom. According to the American Craft Spirits Association, the number of craft distilleries in the U.S. has grown from fewer than 100 in 1997 to over 2,500 today. Tito’s paved the way for this movement.

2. Economic Impact on Austin and Texas

The Tito’s distillery employs over 500 people in Austin and supports hundreds more through logistics, packaging, and distribution. The company has invested more than $200 million in its Austin facility since inception, including a 2021 expansion that doubled its production capacity. Tito’s is now the largest employer among craft distilleries in the U.S. and a major contributor to Austin’s reputation as a hub for innovation and entrepreneurship.

3. Retail and Distribution Innovation

Tito’s revolutionized how spirits reach consumers. Instead of relying on traditional three-tier distribution systems (producer → distributor → retailer), Tito’s built direct relationships with retailers, bypassing layers of middlemen. This allowed for better pricing, faster restocking, and more control over brand messaging. Today, Tito’s is carried in over 90% of U.S. liquor stores and is a top seller in major chains like Total Wine, BevMo, and Kroger.

4. Environmental and Sustainability Leadership

Tito’s is a leader in sustainable distilling. The brand uses 100% corn as its base ingredient—a renewable, non-GMO crop. Its distillery recycles 95% of its water, uses solar panels to power operations, and converts spent grain into animal feed. In 2020, Tito’s became the first U.S. vodka brand to be certified as carbon neutral across its entire supply chain.

5. Philanthropy and Community Engagement

Since 2005, Tito’s has donated over $50 million to charitable causes through its Tito’s Handmade Vodka Foundation. The company supports animal welfare, education, veterans’ programs, and environmental conservation. Notably, Tito’s is the largest corporate donor to the Austin Pets Alive! shelter and has funded over 100 scholarships for Texas students through the Tito’s Handmade Vodka Scholarship Program.

6. Industry Recognition

Tito’s has received numerous accolades, including:

• Double Gold Medal at the San Francisco World Spirits Competition (2012, 2016, 2020)
• “Brand of the Year” – Beverage Industry Magazine (2019)
• “Top 10 Most Trusted Brands in America” – YouGov (2023)
• Named “America’s Favorite Vodka” by Forbes (2021)

These achievements aren’t just about taste—they’re a testament to the brand’s integrity, consistency, and customer-first philosophy, all of which are reflected in its customer support operations.

Global Service Access

As Tito’s Handmade Vodka expands globally, ensuring consistent, high-quality customer service across borders becomes increasingly vital. While the brand’s core values remain unchanged, its approach to global service access is tailored to meet regional expectations without compromising authenticity.

Tito’s maintains a centralized customer service model rooted in Austin, but leverages technology to bridge geographical gaps. All international inquiries are handled through encrypted, secure email and web forms, ensuring data privacy and compliance with GDPR, CCPA, and other global regulations. The support team uses multilingual translation tools to respond accurately to non-English inquiries, and all replies are reviewed by native speakers to maintain brand voice.

For distributors and wholesale partners outside the U.S., Tito’s provides a dedicated international business support portal at www.titosvodka.com/wholesale. This portal includes downloadable resources, compliance guides, marketing materials, and direct contact forms for regional sales managers.

Travelers who encounter Tito’s abroad and have questions about product authenticity can scan the QR code on every bottle. This links directly to a verification page that confirms the product’s origin, batch number, and distillation date. This anti-counterfeiting measure protects consumers and reinforces trust in global markets.

Additionally, Tito’s partners with local organizations in each country to host tasting events and community outreach programs. These events are often coordinated through the customer support team, allowing for direct feedback loops between international consumers and the Austin headquarters.

Looking ahead, Tito’s plans to launch a multilingual chatbot on its website in 2025, offering real-time assistance in Spanish, French, German, Mandarin, and Japanese. However, the brand has made it clear that this tool will never replace human interaction. The chatbot will handle basic FAQs and route complex issues to live agents—ensuring that the personal touch remains at the heart of every interaction.

FAQs

Is Tito’s Handmade Vodka customer support available 24/7?

No, Tito’s customer support is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time. For urgent issues outside these hours, email customerservice@titosvodka.com, and your inquiry will be addressed the next business day.

Can I visit the Tito’s distillery without a reservation?

Yes, walk-ins are accepted for distillery tours, but reservations are strongly recommended. Tours fill up quickly, especially on weekends. Book your tour at www.titosvodka.com/tours.

What should I do if I received a damaged bottle?

Contact customer support immediately at 1-800-987-1055 or email customerservice@titosvodka.com. Provide your receipt and a photo of the damage. Tito’s will arrange for a replacement or refund, regardless of where you purchased the product.

Does Tito’s offer wholesale or bulk purchasing options?

Yes. Visit www.titosvodka.com/wholesale to apply for a wholesale account. Tito’s works with licensed distributors, bars, restaurants, and retailers.

Are Tito’s bottles recyclable?

Yes. Tito’s bottles are made from 100% recyclable glass. The labels are also recyclable and printed with soy-based inks. Tito’s encourages customers to recycle and even hosts local bottle collection drives in Austin.

How do I verify if my Tito’s bottle is authentic?

Scan the QR code on the bottle’s label. It will direct you to Tito’s official verification page, which confirms the batch number, distillation date, and origin. If the code doesn’t work or leads to a suspicious site, contact customer support immediately.

Does Tito’s offer corporate gifting or event sponsorships?

Yes. Tito’s supports community events, nonprofits, and corporate gifting programs. Submit a request via the contact form on the website or email events@titosvodka.com for sponsorship inquiries.

Why doesn’t Tito’s have a local phone number in my country?

Tito’s maintains a centralized customer service model to ensure consistent brand messaging and high-quality support. All international inquiries are handled via email or web forms from its Austin headquarters. This approach allows Tito’s to train every representative thoroughly and uphold its commitment to authenticity.

Can I return a Tito’s bottle if I don’t like it?

Tito’s does not accept returns of opened bottles due to alcohol regulations. However, if the product is defective or damaged, they will replace it. Contact customer support for assistance.

Does Tito’s sell merchandise?

Yes. Tito’s offers a wide range of branded merchandise—including apparel, glassware, coolers, and gift sets—available at the distillery and online at www.titosvodka.com/shop.

Conclusion

Tito’s Handmade Vodka is more than a drink—it’s a story of grit, integrity, and community. From its humble beginnings in a small Austin warehouse to its status as America’s best-selling vodka, the brand has remained true to its roots: small batch, handcrafted, and customer-focused. This same philosophy extends to its customer support system, which is as authentic as the vodka in every bottle.

Whether you’re calling the toll-free number at 1-800-987-1055, emailing from Tokyo or Toronto, or walking through the distillery gates in Austin, you’re not just interacting with a company—you’re connecting with a movement. Tito’s doesn’t outsource its values, and it doesn’t outsource its service. Every call is answered by someone who believes in the mission. Every email is read by someone who cares about your experience.

As Tito’s continues to grow globally, one thing remains constant: the commitment to human connection. In a world increasingly dominated by automation and AI, Tito’s stands as a rare example of how a brand can scale without sacrificing soul.

If you’ve ever enjoyed a Tito’s and soda, raised a glass at a celebration, or simply appreciated the smoothness of a vodka that doesn’t need tricks to taste good—you’ve experienced the result of decades of dedication. And now, with this guide, you know exactly how to reach the people behind that experience.

Call. Email. Visit. Connect. Because at Tito’s, you’re not just a customer—you’re part of the story.