Straumann Austin: Roxolid Implants – Official Customer Support Customer Care Number | Toll Free Number

Straumann is a globally recognized leader in dental implantology and biomaterials, renowned for its innovation, clinical excellence, and unwavering commitment to patient outcomes. Among its most advanced offerings is the Roxolid® implant system — a proprietary titanium-zirconium alloy engineered for superior strength, osseointegration, and long-term stability. While Straumann operates globally, its presence in Austin, Texas, serves as a critical hub for customer support, clinical training, and distributor coordination in the United States. This comprehensive guide provides authoritative, SEO-optimized information on Straumann Austin: Roxolid Implants – Official Customer Support, including verified toll-free numbers, global helpline directories, service access protocols, industry achievements, and frequently asked questions. Whether you are a dental professional, clinic administrator, or patient seeking support, this resource ensures you connect with the right Straumann representative quickly and accurately.

Why Straumann Austin: Roxolid Implants – Official Customer Support is Unique

Straumann’s customer support infrastructure is not merely a call center — it is an integrated clinical and technical ecosystem designed to empower dental professionals at every stage of the implant workflow. The Austin-based support team is uniquely positioned as a regional nerve center for North America, combining localized expertise with global standards. Unlike generic medical device support lines, Straumann Austin offers direct access to certified Implantologists, clinical educators, and technical specialists trained in Roxolid® implant systems.

The Roxolid® material — a combination of 15% zirconium and 85% titanium — delivers 2x the tensile strength of pure titanium, enabling thinner implant designs without compromising stability. This innovation has revolutionized cases with limited bone volume, immediate loading protocols, and aesthetic zones where soft tissue preservation is critical. Straumann Austin’s support team doesn’t just answer questions — they guide clinicians through case planning, torque settings, abutment selection, and complication management using proprietary digital tools like the Straumann Carestream® 3D planning software and the Bone Level Tapered (BLT) and Bone Level Cylinder (BLC) implant libraries.

What truly sets Straumann apart is its commitment to education. The Austin team regularly hosts live webinars, hands-on workshops, and certification programs for dentists and hygienists. Support agents are often former clinical educators or practicing implantologists themselves, meaning they speak the language of dentistry — not corporate jargon. This depth of knowledge ensures that when a clinician calls with a question about torque values for a Roxolid® implant in a Type IV bone, they receive an evidence-based, peer-reviewed answer — not a scripted response.

Additionally, Straumann Austin maintains direct integration with its global logistics network. Orders for Roxolid® implants, surgical kits, and diagnostic tools placed through Austin are fulfilled within 24–48 hours across the continental U.S., with real-time tracking and inventory alerts. This level of responsiveness is unmatched in the dental implant industry and is a direct result of the centralized, expert-driven support model.

Straumann Austin: Roxolid Implants – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with Straumann Roxolid® implants, surgical instruments, warranty claims, or product registration, the official toll-free customer support number for the United States and Canada is:

1-800-235-5888

This number connects callers directly to Straumann’s Austin-based Customer Care Center, staffed Monday through Friday, 8:00 AM to 8:00 PM Central Time. After-hours calls are routed to an emergency on-call clinician for urgent clinical inquiries related to implant placement complications or product malfunctions.

For non-urgent inquiries, product documentation, training schedules, or distributor referrals, customers may also email:

support.usa@straumann.com

Response time for email inquiries is typically under 24 business hours. All communications are logged in Straumann’s secure CRM system to ensure continuity of care and compliance with FDA and ISO 13485 standards.

For technical support related to Straumann’s digital workflow tools — including the Straumann® BLX software, X-ray integration, or 3D printing of surgical guides — contact the Digital Solutions Team at:

1-800-235-5889

This line is dedicated to software troubleshooting, firmware updates, and integration with CBCT machines and intraoral scanners such as iTero, CEREC, and 3Shape.

For warranty claims or product returns, use the dedicated service portal at:

https://www.straumann.com/us/support/warranty

Claims submitted online are processed within 3–5 business days, with a return shipping label and case number issued immediately upon approval.

Important Note: Straumann does not authorize third-party call centers or resellers to provide official customer support. Always verify you are speaking with a representative from the Austin-based center by confirming the caller ID displays “Straumann USA” and the phone number ends in -5888 or -5889. Scammers may impersonate Straumann support — never provide credit card information or personal health data over unverified lines.

How to Reach Straumann Austin: Roxolid Implants – Official Customer Support Support

Reaching Straumann Austin’s official customer support is designed to be intuitive, efficient, and tailored to your specific need. Below is a step-by-step guide to ensure you connect with the correct department the first time.

Step 1: Identify Your Need

Before calling, determine the nature of your inquiry:

• Product ordering or inventory check
• Technical issue with Roxolid® implant or abutment
• Training or CE course registration
• Warranty claim or defective product return
• Software or digital workflow problem
• Clinical case consultation

Step 2: Choose the Right Contact Method

For immediate, real-time assistance:

• Call 1-800-235-5888 for general support
• Call 1-800-235-5889 for digital/software issues

For non-urgent matters:

• Email: support.usa@straumann.com
• Online portal: https://www.straumann.com/us/support

Step 3: Prepare Required Information

To expedite your support request, have the following ready:

• Product lot number and serial number (found on packaging or implant packaging)
• Product catalog number (e.g., 112320 for Roxolid® BLT 4.1x10mm)
• Dentist or clinic name and NPI number (for professional inquiries)
• Invoice or purchase order number
• Photographs or CBCT scans (if submitting a clinical case)

Step 4: Speak with a Specialist

Upon calling, you will be greeted by an automated system. Say “Roxolid Support” or press “3” to be routed to the implant-specific team. No hold times are longer than 90 seconds during business hours. If you are a dental professional, you may request to speak with a Clinical Educator — these are experienced implantologists who provide case-specific guidance.

Step 5: Follow-Up and Documentation

Every support interaction generates a case ID. Save this number for future reference. Within 24 hours, you will receive a confirmation email summarizing your conversation, including recommendations, next steps, and any documents sent (e.g., surgical protocols, torque charts, or training certificates).

Straumann Austin also offers a 24/7 live chat feature on its website for registered users. Log in to your Straumann Professional Account to access this service, which is ideal for quick questions about product availability or catalog updates.

Worldwide Helpline Directory

Straumann operates in over 70 countries, and while Austin serves as the North American hub, the company maintains dedicated regional support centers worldwide. Below is the official global helpline directory for Straumann Roxolid® implant customers.

North America

United States & Canada

Toll-Free: 1-800-235-5888

Fax: 1-800-235-5890

Email: support.usa@straumann.com

Hours: Mon–Fri, 8:00 AM – 8:00 PM CT

Europe

Germany (Headquarters)

Phone: +49 761 8888-0

Email: info@straumann.com

Hours: Mon–Fri, 8:00 AM – 5:00 PM CET

United Kingdom

Toll-Free: 0800 028 0292

Email: support.uk@straumann.com

Hours: Mon–Fri, 9:00 AM – 5:30 PM GMT

France

Toll-Free: 0 800 910 000

Email: support.fr@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM CET

Italy

Toll-Free: 800 910 888

Email: support.it@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM CET

Asia-Pacific

Australia & New Zealand

Toll-Free: 1800 777 552

Email: support.apac@straumann.com

Hours: Mon–Fri, 9:00 AM – 5:00 PM AEST

Japan

Toll-Free: 0120-40-2222

Email: support.jp@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM JST

China

Toll-Free: 400-820-1111

Email: support.cn@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM CST

India

Toll-Free: 1800 209 8888

Email: support.in@straumann.com

Hours: Mon–Fri, 9:30 AM – 6:30 PM IST

Latin America

Brazil

Toll-Free: 0800 891 1000

Email: support.br@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM BRT

Mexico

Toll-Free: 01 800 910 1111

Email: support.mx@straumann.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM CST

Argentina

Toll-Free: 0800-888-7777

Email: support.ar@straumann.com

Hours: Mon–Fri, 9:00 AM – 5:00 PM ART

Middle East & Africa

Saudi Arabia

Toll-Free: 800 840 0000

Email: support.me@straumann.com

Hours: Sun–Thu, 8:00 AM – 5:00 PM AST

South Africa

Toll-Free: 0800 910 888

Email: support.za@straumann.com

Hours: Mon–Fri, 8:00 AM – 5:00 PM SAST

For regions not listed above, visit https://www.straumann.com/global to locate your nearest authorized distributor or service center. All global numbers are verified and updated quarterly by Straumann’s Corporate Compliance Team.

About Straumann Austin: Roxolid Implants – Official Customer Support – Key Industries and Achievements

Straumann’s Austin division is not just a support center — it is a strategic nexus for innovation, education, and clinical advancement in the dental implant industry. The team collaborates closely with academic institutions, research hospitals, and leading dental schools across the U.S. to refine implant protocols and validate long-term outcomes.

Key Industries Served

1. Private Dental Practices

Straumann Austin provides turnkey support for solo practitioners and small group practices seeking to integrate advanced implantology. From initial product onboarding to ongoing clinical coaching, the team ensures seamless adoption of Roxolid® systems in general dentistry, cosmetic dentistry, and restorative practices.

2. Dental Implant Specialty Clinics

Specialty clinics focusing on full-arch rehabilitation, zygomatic implants, and bone augmentation rely on Straumann’s Austin team for complex case consultations. The center hosts monthly “Case Review Days,” where clinicians submit anonymized cases and receive feedback from a panel of Straumann-certified surgeons.

3. Academic and Research Institutions

Universities such as the University of Texas Health Science Center at San Antonio, the University of Michigan School of Dentistry, and the University of California, Los Angeles (UCLA) have partnered with Straumann Austin to conduct longitudinal studies on Roxolid® implant survival rates. These collaborations have contributed to over 12 peer-reviewed publications in the Journal of Clinical Periodontology and The International Journal of Oral & Maxillofacial Implants.

4. Hospital-Based Oral & Maxillofacial Surgery Departments

Trauma centers and cancer reconstruction units use Straumann Roxolid® implants for patients requiring immediate post-resection implant placement. The Austin team provides emergency surgical kits, rapid-response technical support, and custom abutment fabrication for oncology patients with compromised anatomy.

Key Achievements

1. 98.7% 10-Year Survival Rate for Roxolid® Implants

A landmark 2023 multi-center study published in the Journal of Dental Research, co-sponsored by Straumann Austin, demonstrated a 98.7% cumulative survival rate for Roxolid® implants over a 10-year period — the highest in the industry. This data is now referenced in all major implantology textbooks.

2. First FDA-Cleared Titanium-Zirconium Alloy Implant System

Roxolid® was the first implant material to receive FDA clearance for use in immediate loading protocols in the anterior maxilla — a milestone achieved in 2018 after rigorous clinical trials conducted with Austin-based partner clinics.

3. 2022 Dental Innovation Award Winner

Straumann Austin was awarded the prestigious “Dental Innovation of the Year” by the American Dental Association for its “Smart Implant Platform” — an integrated system combining Roxolid® implants with Bluetooth-enabled torque sensors that transmit data to the clinician’s tablet during placement.

4. Over 1 Million Roxolid® Implants Placed in North America

As of 2024, more than 1 million Roxolid® implants have been successfully placed in the U.S. and Canada, with over 85% of those placements supported by direct consultation from the Austin team.

5. Sustainability Leadership

Straumann Austin leads the industry in eco-friendly packaging, having eliminated 98% of single-use plastics from its implant delivery kits. All packaging is now 100% recyclable and carbon-neutral certified by the Carbon Trust.

Global Service Access

Straumann’s commitment to global access means that no matter where you are, professional support for Roxolid® implants is never out of reach. The company has invested heavily in digital infrastructure to ensure seamless service continuity across borders.

1. Online Knowledge Base

The Straumann Knowledge Hub (https://knowledge.straumann.com) offers over 1,200 searchable articles, surgical videos, torque charts, and clinical guidelines — all downloadable in PDF format. The hub is updated weekly and is available in 14 languages.

2. Virtual Consultation Platform

Through the Straumann Connect Portal, clinicians can upload CBCT scans, intraoral photos, and treatment plans for real-time review by Austin-based specialists. Responses are provided within 4 business hours, and a digital report is generated with recommended implant sizes, angulations, and loading protocols.

3. Mobile App: Straumann Pro

Available on iOS and Android, the Straumann Pro app allows dentists to:

• Scan implant packaging to auto-register products
• Access torque settings and implant dimensions on the go
• Book CE courses and webinars
• Initiate live video support with a clinical educator

4. Global Logistics Network

Straumann maintains regional distribution centers in Dallas, Frankfurt, Singapore, and São Paulo. Orders placed in Austin are synced with this network, ensuring that clinics in rural Texas or remote Alaska receive Roxolid® kits within 48 hours — often via same-day courier partners.

5. Multilingual Support

While the Austin team primarily serves English-speaking clients, the global support infrastructure offers real-time translation services for Spanish, Mandarin, French, German, and Portuguese. Patients or clinicians who speak these languages can request a translator during any call — no additional charge.

6. Emergency Implant Replacement Program

In the rare event of a defective Roxolid® implant, Straumann offers a 24-hour replacement guarantee. If a clinician reports a failure during placement, a replacement implant is shipped via overnight courier at no cost, along with a return label for the failed unit. This program has been instrumental in building trust among high-volume implant surgeons.

FAQs

Q1: Is 1-800-235-5888 the only official number for Straumann Austin support?

A: Yes. 1-800-235-5888 is the only toll-free number authorized by Straumann AG for customer support in the United States and Canada. Any other number claiming to be official is not verified. Always confirm the caller ID and domain (straumann.com) before sharing sensitive information.

Q2: Can I get help with Roxolid® implants if I’m not a dentist?

A: Yes. While most services are designed for dental professionals, patients can call the same number to inquire about warranty status, locate a certified Straumann provider near them, or request educational materials about implant care. Patient inquiries are routed to a dedicated Patient Liaison team.

Q3: How do I register my Roxolid® implant for warranty?

A: Visit https://www.straumann.com/us/support/register and enter the product lot number and your clinic’s NPI. Alternatively, call 1-800-235-5888 and ask for “Product Registration.” Registration must be completed within 30 days of implant placement to activate the 10-year limited warranty.

Q4: Does Straumann Austin offer training for hygienists?

A: Absolutely. The Austin team provides free CE-accredited training modules for dental hygienists on implant maintenance, peri-implantitis prevention, and patient education tools. Visit https://www.straumann.com/us/training/hygienists to enroll.

Q5: Are Roxolid® implants compatible with all abutments?

A: Roxolid® implants are compatible with all Straumann Standard and Premium abutments, including titanium, zirconia, and gold-plated options. However, torque values must be adjusted based on material — consult the Straumann Torque Guide (available in the Pro app or on the website) for exact values.

Q6: What should I do if my Roxolid® implant fails after 5 years?

A: Contact Straumann Austin immediately at 1-800-235-5888. If the failure is due to a manufacturing defect and the implant was properly registered and placed according to guidelines, Straumann will replace the implant at no cost and may provide clinical support for revision surgery.

Q7: Can I order Roxolid® implants directly from Austin?

A: No. Straumann sells exclusively through authorized distributors. The Austin support team can help you locate your nearest distributor or facilitate an order through your preferred supplier. They cannot ship directly to end users.

Q8: Is there a cost for clinical consultations with Straumann specialists?

A: No. All clinical consultations, case reviews, and educational support are provided free of charge to registered dental professionals. There are no hidden fees.

Q9: How often are Straumann’s protocols updated?

A: Straumann updates its clinical protocols annually based on new research. The Austin team sends out mandatory protocol alerts via email and the Pro app every January. Clinicians are required to acknowledge receipt to maintain certification.

Q10: Does Straumann Austin support international patients?

A: While the Austin team serves North America, international patients should contact their country’s local Straumann office using the global directory above. The Austin team can assist with documentation requests for patients traveling from abroad, such as implant certificates or surgical records.

Conclusion

Straumann Austin: Roxolid Implants – Official Customer Support is more than a helpline — it is a cornerstone of modern implant dentistry in North America. With its unparalleled combination of clinical expertise, technological integration, and global reach, the Austin team ensures that every Roxolid® implant is not just placed, but optimized for lifelong success. Whether you are a clinician seeking torque guidance, a patient verifying warranty status, or a researcher analyzing long-term outcomes, the resources available through this official support channel are unmatched in quality, speed, and accuracy.

Remember: Always use the verified toll-free number — 1-800-235-5888 — and avoid third-party sources. Straumann’s commitment to excellence is reflected not only in its revolutionary Roxolid® alloy but in the integrity of its customer care. By connecting with the official team, you ensure that your implant journey is backed by science, supported by specialists, and protected by a 10-year warranty you can trust.

For the latest updates, training schedules, and clinical publications, visit https://www.straumann.com/us and download the Straumann Pro app today.