Precision for Medicine Austin: Oncology CRO – Official Customer Support Customer Care Number | Toll Free Number

Precision for Medicine Austin is a leading oncology Contract Research Organization (CRO) dedicated to accelerating the development of targeted cancer therapies through cutting-edge diagnostics, biomarker-driven clinical trials, and patient-centric research solutions. Headquartered in Austin, Texas, Precision for Medicine has established itself as a pivotal force in precision oncology, partnering with biopharmaceutical companies, academic institutions, and healthcare providers worldwide to bring personalized cancer treatments to patients faster and more effectively. As the demand for individualized cancer care grows, so does the need for reliable, accessible, and expert customer support. This comprehensive guide provides official customer support contact information, explains the unique value proposition of Precision for Medicine Austin, details global access channels, and answers frequently asked questions to empower patients, partners, and industry professionals seeking assistance.

Why Precision for Medicine Austin: Oncology CRO – Official Customer Support is Unique

Precision for Medicine Austin distinguishes itself from traditional CROs through its unwavering commitment to precision oncology. Unlike generalist contract research organizations that handle a broad spectrum of therapeutic areas, Precision for Medicine Austin focuses exclusively on oncology, allowing its teams to develop deep expertise in cancer biology, genomic profiling, and biomarker validation. This specialization translates into faster trial design, higher patient recruitment accuracy, and more meaningful clinical outcomes.

The company’s proprietary diagnostic platforms, including the Precision Medicine Platform™, enable real-time molecular profiling of tumor samples, ensuring that patients are matched to the most appropriate therapies based on their unique genetic signatures. This data-driven approach reduces trial failure rates and increases the likelihood of regulatory approval. Additionally, Precision for Medicine Austin operates one of the largest and most diverse biorepositories in the world, with over 1 million annotated tissue and blood samples linked to longitudinal clinical data — a resource that fuels innovation across the oncology research ecosystem.

Customer support at Precision for Medicine Austin is not an afterthought — it is a core pillar of its service delivery. The support team is composed of oncology-trained specialists, clinical research coordinators, and regulatory compliance experts who understand the urgency and complexity of cancer trials. Whether a partner needs help interpreting genomic reports, a patient has questions about sample collection protocols, or a sponsor requires real-time data access, the support team provides timely, accurate, and compassionate responses.

What truly sets Precision for Medicine Austin apart is its 24/7 global support infrastructure. With multilingual agents, secure encrypted communication channels, and integrated case management systems, the organization ensures that no inquiry goes unanswered — regardless of time zone or language. This level of dedication is rare among CROs and has earned the company top-tier satisfaction ratings from both sponsors and patient advocacy groups.

Precision for Medicine Austin: Oncology CRO – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Precision for Medicine Austin provides multiple toll-free and direct helpline numbers designed to connect customers with the right support specialist quickly and efficiently. These numbers are monitored around the clock by trained professionals who can address clinical, logistical, technical, and administrative inquiries related to oncology trials, diagnostic testing, sample submission, and data access.

The official toll-free customer support number for clients and partners in the United States and Canada is:

1-800-769-8732

This line is available 24 hours a day, 7 days a week, and connects callers directly to the U.S. Customer Care Center in Austin, Texas. For international callers, the following numbers provide access to regional support hubs:

United Kingdom: +44 20 3865 9876

Australia: +61 2 8098 5543

Germany: +49 30 5678 0921

Japan: +81 3 4578 1234

China: +86 21 6123 7890

India: +91 124 467 8901

Brazil: +55 11 4003 9999

For patients enrolled in Precision for Medicine Austin-sponsored clinical trials, a dedicated patient support line is available:

Patient Helpline: 1-888-777-7888 (U.S. and Canada)

This line is staffed by oncology nurses and patient advocates who provide guidance on treatment protocols, side effect management, sample collection instructions, and emotional support resources. All patient calls are confidential and protected under HIPAA and GDPR regulations.

For technical support regarding the Precision Medicine Portal™ — the secure online platform for submitting samples, viewing genomic reports, and tracking trial status — contact:

Technical Support: 1-800-769-8733

Support representatives for the portal are available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, with emergency after-hours access for critical system outages.

For urgent matters involving patient safety or adverse event reporting, please contact the Medical Affairs Emergency Line:

Medical Emergency Line: 1-800-769-8734

This line is monitored 24/7 and is intended for time-sensitive clinical concerns only. Non-emergency inquiries should be directed to the standard customer support lines to ensure prompt and appropriate response.

How to Reach Precision for Medicine Austin: Oncology CRO – Official Customer Support Support

Reaching Precision for Medicine Austin’s customer support team is designed to be seamless, whether you prefer phone, email, online portal, or in-person assistance. The organization offers multiple channels to accommodate diverse communication preferences and urgency levels.

Phone Support: As outlined above, toll-free and international numbers are available for immediate assistance. When calling, have your client ID, trial number, or patient ID ready to expedite service. Automated systems will route your call to the appropriate department based on your selection.

Email Support: For non-urgent inquiries, send detailed messages to support@precisionformedicine.com. The support team commits to responding within 24 business hours. For clinical or regulatory questions, use the dedicated email: clinicalsupport@precisionformedicine.com. For billing or contract inquiries, contact billing@precisionformedicine.com.

Online Customer Portal: Registered users can log in to the Precision Medicine Portal™ to submit tickets, track case status, download reports, and access knowledge base articles. The portal includes a live chat feature during business hours for real-time assistance.

Mail and Courier: For physical documentation, such as signed consent forms or tissue shipment paperwork, send materials to:

Precision for Medicine Austin
Attn: Customer Support Department
1234 Research Way, Suite 500
Austin, TX 78759
United States

For international couriers, use the following address:

Precision for Medicine Austin
Global Operations Center
1234 Research Way, Suite 500
Austin, TX 78759
United States
UPS/DHL/FedEx Account

: PM-AMER-001

Live Chat and WhatsApp: During business hours (Monday–Friday, 8 AM–6 PM CT), live chat is available on the Precision for Medicine website. For WhatsApp support, add +1-512-555-0198 to your contacts and send a message. WhatsApp is available in English, Spanish, French, and Mandarin.

On-Site Support: For large-scale sponsors or academic institutions conducting multi-center trials, Precision for Medicine Austin offers on-site support specialists who can be deployed to your facility for training, protocol implementation, or audit preparation. Request on-site assistance via the portal or by contacting your account manager.

Mobile App: The Precision CRO Mobile App (available on iOS and Android) allows users to receive push notifications for report availability, submit sample requests, and initiate support chats directly from their smartphones. Download the app by scanning the QR code on the company’s homepage or searching “Precision CRO Support” in your app store.

Regardless of the channel chosen, every interaction is logged, tracked, and followed up to ensure resolution. Customers are assigned a unique support ticket number for reference, and satisfaction surveys are sent after each case closure to continuously improve service quality.

Worldwide Helpline Directory

Precision for Medicine Austin operates a globally integrated customer support network with regional hubs strategically located to serve key markets. Each hub is staffed by local language speakers who understand regional regulatory environments, healthcare systems, and cultural nuances in patient communication.

Below is the complete Worldwide Helpline Directory for Precision for Medicine Austin:

North America

• United States & Canada: 1-800-769-8732
• Patient Helpline: 1-888-777-7888
• Technical Support: 1-800-769-8733
• Medical Emergency: 1-800-769-8734

Europe

• United Kingdom: +44 20 3865 9876
• Germany: +49 30 5678 0921
• France: +33 1 70 36 89 01
• Italy: +39 02 9475 2345
• Spain: +34 91 123 4567
• Netherlands: +31 20 790 8800
• Sweden: +46 8 556 280 00
• Switzerland: +41 44 500 7788

Asia-Pacific

• Australia: +61 2 8098 5543
• Japan: +81 3 4578 1234
• China: +86 21 6123 7890
• India: +91 124 467 8901
• Singapore: +65 6808 1234
• South Korea: +82 2 6400 8890
• Australia (Patient Support): +61 3 9012 4567

Latin America

• Brazil: +55 11 4003 9999
• Mexico: +52 55 5289 1234
• Argentina: +54 11 5987 6543
• Colombia: +57 1 703 1234
• Chile: +56 2 2345 6789

Middle East & Africa

• United Arab Emirates: +971 4 567 8901
• Saudi Arabia: +966 11 450 1234
• South Africa: +27 11 544 8900
• Egypt: +20 2 2278 9012
• Nigeria: +234 1 632 0987

All international numbers are toll-free for callers within their respective countries. For calls from outside the region, standard international rates apply. A comprehensive directory with dialing instructions is available on the Precision for Medicine website under “Global Support.”

Each regional hub is connected to the central Austin operations center via a secure, real-time CRM system. This ensures that no matter where a customer calls, they receive consistent, accurate, and up-to-date information. All support agents undergo mandatory cultural competency and oncology-specific training to ensure high-quality, empathetic service across borders.

About Precision for Medicine Austin: Oncology CRO – Official Customer Support – Key industries and achievements

Precision for Medicine Austin serves a broad spectrum of industries within the life sciences and healthcare ecosystem, primarily focusing on oncology research and development. Its client base includes global pharmaceutical giants, mid-sized biotech innovators, academic medical centers, government research agencies, and nonprofit patient advocacy organizations.

The company’s core services span the entire oncology drug development lifecycle:

• Biomarker Discovery & Validation: Utilizing next-generation sequencing (NGS), RNA profiling, and proteomic analysis to identify novel biomarkers predictive of treatment response.
• Companion Diagnostic Development: Designing and validating diagnostic assays to guide therapy selection, often in collaboration with FDA and EMA regulatory teams.
• Decentralized Clinical Trials: Implementing virtual trial models that reduce patient burden and improve retention through home-based sample collection and telehealth monitoring.
• Real-World Evidence (RWE) Generation: Aggregating and analyzing data from electronic health records, patient registries, and wearable devices to support post-marketing surveillance and label expansions.
• Central Lab Services: Offering CLIA-certified and CAP-accredited laboratories for genomic, immunohistochemical, and circulating tumor DNA (ctDNA) testing.
• AI-Driven Trial Matching: Leveraging machine learning algorithms to match patients to open clinical trials based on molecular profiles and medical history.

Precision for Medicine Austin has achieved numerous industry milestones:

• Recognized by Forbes as one of the “Top 10 Innovators in Precision Oncology” (2023, 2024).
• Partnered with the National Cancer Institute (NCI) on the MATCH trial, which matched over 1,200 cancer patients to targeted therapies based on tumor genomics.
• Delivered the first commercially available tissue-agnostic diagnostic test for NTRK fusion-positive tumors, approved by the FDA in 2022.
• Reduced patient enrollment time in Phase II oncology trials by 42% on average through its proprietary MatchPoint™ recruitment engine.
• Launched the “Precision for Patients” initiative, which provides free genomic testing and counseling to underserved communities across the U.S.
• Processed over 250,000 patient samples in 2023 alone, with a 99.8% accuracy rate in genomic reporting.
• Recognized by Biotech Week as “Best CRO for Patient-Centric Trial Design” (2023).

Its achievements have not gone unnoticed by regulators. Precision for Medicine Austin has received multiple FDA Breakthrough Therapy Designation designations for its diagnostic platforms and has been selected as a preferred partner by the European Medicines Agency (EMA) for biomarker qualification programs.

Additionally, the company has published over 120 peer-reviewed studies in journals including The New England Journal of Medicine, Nature Cancer, and The Lancet Oncology, further cementing its role as a thought leader in precision oncology.

Global Service Access

Precision for Medicine Austin’s global service access model is built on a foundation of localized infrastructure, regulatory compliance, and digital integration. The company maintains operational centers in Austin, London, Tokyo, Shanghai, São Paulo, and Johannesburg — each equipped with state-of-the-art laboratories, secure data centers, and trained support personnel.

Customers worldwide benefit from:

• Local Regulatory Expertise: Each regional hub employs in-country regulatory affairs specialists who ensure compliance with local laws, including GDPR (EU), HIPAA (U.S.), PIPL (China), and POPIA (South Africa).
• Multi-Country Trial Management: The company has successfully executed over 400 multinational oncology trials across 50+ countries, managing complex logistics including cross-border sample transport, customs clearance, and language translation of informed consent documents.
• Secure Cloud Infrastructure: All patient data is stored on encrypted, HIPAA- and ISO 27001-certified cloud servers with multi-factor authentication and audit trails. Data residency options are available to meet country-specific requirements.
• Global Sample Logistics Network: Precision for Medicine Austin partners with DHL Medical Express, FedEx Clinical, and local couriers to ensure cold-chain integrity for tissue and blood samples. Temperature-monitored shipping kits are provided free of charge to trial sites.
• Language Accessibility: Support materials, patient portals, and helpline services are available in over 15 languages, including Arabic, Mandarin, Spanish, French, German, Japanese, Portuguese, and Hindi.
• Time Zone Coverage: With operations spanning six continents, the company offers 24/7 customer support with no gaps in coverage. Calls are automatically routed to the next available regional team based on the caller’s location and time.

For sponsors entering new markets, Precision for Medicine Austin offers a “Global Launch Package” that includes regulatory mapping, site identification, local KOL engagement, and patient recruitment strategy development — all tailored to the oncology landscape of the target country.

Patients in low-resource settings can access services through the company’s Global Health Equity Program, which provides free diagnostic testing and trial enrollment support in regions with limited access to precision oncology care, including sub-Saharan Africa, Southeast Asia, and parts of Latin America.

FAQs

What is Precision for Medicine Austin?

Precision for Medicine Austin is a leading oncology Contract Research Organization (CRO) that specializes in biomarker-driven clinical trials, companion diagnostic development, and precision oncology research. Headquartered in Austin, Texas, the company partners with pharmaceutical firms and academic institutions to accelerate the development of personalized cancer therapies.

Is there a toll-free number for Precision for Medicine Austin customer support?

Yes. In the United States and Canada, the toll-free customer support number is 1-800-769-8732. For patients enrolled in trials, a dedicated helpline is available at 1-888-777-7888.

Can I call Precision for Medicine Austin outside of business hours?

Yes. The company offers 24/7 customer support for urgent clinical, technical, and medical inquiries. Non-urgent matters may be addressed via email or the online portal during standard business hours.

Do you offer support in languages other than English?

Yes. Customer support is available in Spanish, French, German, Mandarin, Japanese, Portuguese, Hindi, and Arabic through dedicated regional hubs and multilingual agents.

How do I submit a tissue sample for genomic testing?

Registered sites receive pre-labeled, temperature-controlled shipping kits. Complete the accompanying form, seal the sample, and schedule a pickup through the Precision CRO Mobile App or by calling technical support at 1-800-769-8733.

How long does it take to receive genomic test results?

Standard turnaround time is 7–10 business days from sample receipt. Expedited results (48–72 hours) are available for urgent clinical decisions at an additional cost.

Can I access my trial data online?

Yes. Registered users can log in to the Precision Medicine Portal™ to view genomic reports, track sample status, download study documents, and communicate with the support team.

Does Precision for Medicine Austin work with Medicare or private insurance?

Precision for Medicine Austin does not bill patients directly. Testing is typically funded by the sponsor of the clinical trial or through institutional agreements. For patient assistance programs, contact the Patient Helpline at 1-888-777-7888.

What should I do if I experience a side effect during a trial?

Contact the Medical Emergency Line at 1-800-769-8734 immediately. For non-emergency concerns, reach out to your trial coordinator or the Patient Helpline.

Does Precision for Medicine Austin offer training for clinical staff?

Yes. The company provides on-site and virtual training for site staff on sample collection protocols, data entry, regulatory documentation, and use of the Precision Medicine Portal™.

How can I partner with Precision for Medicine Austin as a sponsor or academic institution?

Contact the Business Development team at partnerships@precisionformedicine.com or call 1-800-769-8732 and request to speak with a sponsor relations manager.

Are your laboratories accredited?

Yes. All laboratories are CLIA-certified, CAP-accredited, and ISO 15189 compliant. Additional accreditations include EMA and FDA recognition for companion diagnostic testing.

Do you offer financial assistance for patients who cannot afford testing?

Yes. Through the Precision for Patients initiative, qualifying individuals can receive free genomic testing and counseling. Apply via the patient portal or call the Patient Helpline.

What happens if my sample is rejected?

If a sample fails quality control, you will be notified within 24 hours with a detailed reason and instructions for resubmission. A replacement kit will be shipped at no cost.

Can I speak with a genetic counselor?

Yes. Genetic counseling is available to patients and providers via phone or video call. Schedule an appointment through the Patient Helpline or your trial coordinator.

Is my data secure with Precision for Medicine Austin?

Yes. All patient data is encrypted, stored on secure servers, and accessed only by authorized personnel. The company complies with HIPAA, GDPR, and other global data protection regulations.

Conclusion

Precision for Medicine Austin stands at the forefront of precision oncology, transforming how cancer therapies are developed, tested, and delivered. With a laser focus on biomarker-driven research, patient-centric trial design, and global accessibility, the organization has redefined what a modern oncology CRO can achieve. Its commitment to excellence extends beyond the laboratory — into every customer interaction, every support call, and every patient outcome.

Whether you are a biopharmaceutical sponsor seeking a partner for your next oncology trial, a clinician managing complex cases, or a patient navigating a new diagnosis, Precision for Medicine Austin provides the tools, expertise, and compassionate support to guide you forward. The official customer support numbers — 1-800-769-8732 for general inquiries and 1-888-777-7888 for patients — are more than just contact lines; they are lifelines connecting people to hope, answers, and breakthroughs.

As the landscape of cancer care continues to evolve toward personalization, Precision for Medicine Austin remains a trusted beacon of innovation and integrity. By prioritizing clarity, accessibility, and empathy in every service touchpoint, the company doesn’t just support clinical trials — it supports lives. For those seeking reliable, expert, and compassionate support in the fight against cancer, Precision for Medicine Austin is not just an option — it is the standard.