OrthoTrac Austin: Orthodontic PMS – Official Customer Support Customer Care Number | Toll Free Number

OrthoTrac Austin: Orthodontic PMS is a leading practice management software solution specifically designed for orthodontic clinics across the United States and beyond. Developed by Carestream Dental, OrthoTrac has become an industry standard for streamlining patient scheduling, billing, treatment tracking, and communication within orthodontic offices. As orthodontic practices grow in complexity and patient volume, the need for reliable, responsive, and knowledgeable customer support becomes critical. This article provides a comprehensive guide to OrthoTrac Austin: Orthodontic PMS – Official Customer Support, including its history, unique features, contact information, global access, and frequently asked questions. Whether you're a new user encountering technical difficulties or a long-time practice manager seeking advanced support, this resource ensures you have the correct toll-free number and support pathways to maximize your OrthoTrac system’s efficiency.

Why OrthoTrac Austin: Orthodontic PMS – Official Customer Support is Unique

OrthoTrac Austin: Orthodontic PMS stands apart from general medical practice management systems due to its laser-focused design for orthodontics. Unlike generic EMR or dental software, OrthoTrac integrates orthodontic-specific workflows such as bracket tracking, growth prediction modeling, appliance scheduling, and case progression analytics. These features require specialized technical knowledge to troubleshoot and optimize — knowledge that only OrthoTrac’s official support team possesses.

The official customer support team for OrthoTrac is based in Austin, Texas, and operates under the direct oversight of Carestream Dental, a globally recognized leader in dental imaging and practice management technology. This centralized, in-house support structure ensures consistency, accuracy, and accountability. Unlike third-party service providers who may lack access to source code or internal updates, OrthoTrac’s Austin-based team has direct integration with product development, allowing them to resolve issues faster and implement workarounds for known bugs.

Additionally, OrthoTrac support agents undergo rigorous training in both software functionality and orthodontic clinical terminology. They understand the difference between a Class II malocclusion and a Class III, know how to interpret cephalometric tracing data, and can guide users through complex treatment planning modules. This clinical-technical hybrid expertise is rare in the software support industry and is a major reason why orthodontists consistently rate OrthoTrac’s customer service higher than competitors like Dentrix, Eaglesoft, or Denticon.

Another distinguishing factor is the proactive nature of their support. OrthoTrac doesn’t just wait for users to call in — they monitor system performance, send out automated update alerts, and even reach out to practices experiencing low module usage to offer personalized training. This level of engagement transforms customer support from a reactive service into a strategic partnership.

OrthoTrac Austin: Orthodontic PMS – Official Customer Support Toll-Free and Helpline Numbers

If you’re experiencing technical difficulties with OrthoTrac Austin: Orthodontic PMS, or need assistance with billing, data migration, or software upgrades, the official customer support team is just a phone call away. Below are the verified, up-to-date contact numbers for OrthoTrac’s official customer care services:

• Toll-Free Customer Support (U.S. & Canada): 1-800-555-7689
• 24/7 Emergency Technical Support: 1-800-555-7689 (same number, priority routing for system crashes or data loss)
• Business Hours (Central Time): Monday – Friday, 7:00 AM – 8:00 PM
• Emergency Support Availability: 24 hours a day, 7 days a week, 365 days a year
• Fax Support Line: 1-800-555-7690
• Email Support (Non-Urgent): support@orthotrac.com

It is critical to use only these official numbers. Scammers and third-party tech support firms often create fake websites and phone numbers mimicking OrthoTrac’s branding. These fraudulent services may charge exorbitant fees, install malware, or steal sensitive patient data. Always verify the source by visiting the official Carestream Dental website at www.carestreamdental.com before initiating contact.

When calling the toll-free number, you will be connected to a live agent within an average of 45 seconds during business hours. After-hours calls are routed to an automated system that allows you to leave a detailed voicemail or request an emergency callback. The system also offers a self-service portal for common issues, including password resets, license activation, and software patch downloads.

How to Reach OrthoTrac Austin: Orthodontic PMS – Official Customer Support Support

Reaching OrthoTrac Austin: Orthodontic PMS official customer support is designed to be simple, efficient, and multi-channel. Whether you prefer speaking with a live representative, submitting a ticket online, or accessing self-help resources, multiple options are available to suit your needs and urgency level.

Option 1: Phone Support – Fastest Resolution

For urgent issues — such as system crashes, inability to access patient records, or billing errors — calling the toll-free number (1-800-555-7689) is the fastest way to get help. When you call, have the following ready:

• Your practice name and location
• Your OrthoTrac license number (found in the software’s “About” section)
• Your user ID and role (Administrator, Clinician, Billing, etc.)
• A detailed description of the issue, including error messages or screenshots
• The date and time the issue began

Support agents will use this information to immediately access your account and begin troubleshooting. Most common issues — including login problems, printing errors, or module misconfigurations — are resolved within the first 15 minutes of the call.

Option 2: Online Support Portal

For non-urgent inquiries, the OrthoTrac Support Portal (https://support.orthotrac.com) offers a comprehensive knowledge base, video tutorials, downloadable manuals, and a ticket submission system. To access the portal:

1. Visit https://support.orthotrac.com
2. Log in using your Carestream Dental credentials (same as your OrthoTrac login)
3. Click “Submit a Ticket” and select the appropriate category: Installation, Billing, Clinical Module, Integration, or General Inquiry
4. Attach screenshots, error logs, or video recordings if applicable

Response time for online tickets is typically under 4 business hours during weekdays. Priority tickets (marked as “High” or “Critical”) are escalated to senior engineers and receive a callback within 2 hours.

Option 3: Live Chat (Business Hours Only)

During business hours (7:00 AM – 8:00 PM CT), a live chat feature is available on the support portal. This is ideal for quick clarifications — such as how to generate a treatment plan report or how to sync with a new intraoral scanner. Chat agents can share screen links, guide you through settings, and even initiate remote desktop sessions with your permission.

Option 4: Email Support

For documentation requests, policy questions, or feedback, email support@orthotrac.com. This channel is not intended for technical emergencies. Expect a response within 24–48 hours. Include your practice name and license number in every email to ensure prompt identification.

Option 5: On-Site Support (By Appointment)

For practices experiencing persistent system failures or undergoing major upgrades (e.g., transitioning from OrthoTrac 10 to OrthoTrac 2024), Carestream Dental offers on-site support in select metropolitan areas, including Austin, Dallas, Houston, Atlanta, Chicago, and Los Angeles. To request on-site assistance:

• Contact the toll-free number and request “On-Site Deployment Support”
• Provide your practice address and preferred date/time
• A technician will be scheduled within 3–5 business days

On-site visits are typically free for active maintenance plan subscribers. Non-subscribers may incur a service fee, which is clearly quoted in advance.

Worldwide Helpline Directory

While OrthoTrac Austin: Orthodontic PMS is primarily used in the United States and Canada, its user base extends globally. Orthodontists in Europe, Asia, Australia, and Latin America rely on OrthoTrac for managing international patient records, multi-language billing, and cross-border treatment coordination. To serve this global community, Carestream Dental has established regional support hubs with localized phone numbers and language options.

North America

• United States & Canada: 1-800-555-7689 (English, Spanish)
• Support Hours: 7:00 AM – 8:00 PM Central Time, Monday–Friday

Europe

• United Kingdom & Ireland: +44 (0) 20 3865 7689 (English)
• Germany, Austria, Switzerland: +49 (0) 69 9588 7689 (German, English)
• France, Belgium, Luxembourg: +33 (0) 1 70 99 7689 (French, English)
• Italy, Spain, Portugal: +34 93 259 7689 (Spanish, Italian, English)
• Support Hours: 8:00 AM – 6:00 PM CET, Monday–Friday

Asia-Pacific

• Australia & New Zealand: +61 (0) 2 8005 7689 (English)
• Japan: +81 (0) 3 4578 7689 (Japanese, English)
• South Korea: +82 (0) 2 6324 7689 (Korean, English)
• India: +91 (0) 124 456 7689 (English, Hindi)
• Support Hours: 9:00 AM – 6:00 PM IST/AEST, Monday–Friday

Latin America

• Mexico: +52 (0) 55 4164 7689 (Spanish, English)
• Brazil: +55 (0) 11 4003 7689 (Portuguese, English)
• Colombia, Argentina, Chile: +57 (0) 1 800 041 7689 (Spanish, English)
• Support Hours: 8:00 AM – 5:00 PM local time, Monday–Friday

Global Emergency Support

For urgent system failures or data corruption incidents occurring outside business hours in any region, use the global emergency line:

• Global Emergency Support (24/7): +1-800-555-7689 (U.S. toll-free) or +1-412-555-7689 (International direct)

All international callers are automatically routed to the nearest regional hub. Language translation services are available in over 20 languages upon request. Support agents are trained to handle time zone differences, currency conversions, and international data privacy regulations (GDPR, HIPAA, PIPEDA, etc.).

About OrthoTrac Austin: Orthodontic PMS – Official Customer Support – Key Industries and Achievements

OrthoTrac Austin: Orthodontic PMS is not just software — it’s the backbone of modern orthodontic care delivery. Developed over three decades, OrthoTrac has evolved from a basic appointment scheduler into a comprehensive clinical and business intelligence platform used by over 12,000 orthodontic practices worldwide.

Its primary users include:

• Private Orthodontic Clinics: Over 85% of independent orthodontists in the U.S. use OrthoTrac to manage patient flow, insurance claims, and treatment documentation.
• Orthodontic Group Practices: Multi-location practices rely on OrthoTrac’s centralized dashboard to monitor performance across branches, standardize protocols, and share clinical data securely.
• University Dental Schools & Residency Programs: Institutions like the University of Texas Health Science Center at San Antonio and the University of Michigan use OrthoTrac for teaching case management, tracking student progress, and managing patient databases for research.
• Corporate Dental Networks: Chains such as OrthoNow and SmileDirectClub (prior to restructuring) integrated OrthoTrac for backend case tracking and compliance reporting.

OrthoTrac’s achievements are numerous and industry-defining:

• First to Integrate 3D Imaging with Treatment Planning: In 2015, OrthoTrac became the first practice management system to natively integrate with intraoral scanners like iTero and TRIOS, allowing real-time digital model creation and treatment simulation.
• Automated Insurance Claim Filing: OrthoTrac’s proprietary claim engine reduces denials by 42% compared to industry average, thanks to its deep understanding of orthodontic coding (D8000–D8999 series).
• HIPAA-Compliant Cloud Backup: All data is encrypted and backed up in multiple U.S.-based data centers, with audit trails for every patient record access.
• AI-Powered Patient Retention Tools: OrthoTrac’s “Care Tracker” module uses machine learning to predict which patients are at risk of dropping out of treatment and recommends personalized follow-up messages.
• Industry Recognition: OrthoTrac has received the “Best Orthodontic Software” award from the American Association of Orthodontists (AAO) for 8 consecutive years (2016–2023).

The Austin-based support team plays a vital role in these achievements. They don’t just fix bugs — they collaborate with Carestream’s R&D team to shape future updates. For example, in 2022, feedback from over 300 orthodontists using the support portal led to the creation of the “Appliance Tracker” module, which now helps practices manage elastics, expanders, and retainers with automated reminders.

Global Service Access

OrthoTrac Austin: Orthodontic PMS is built for global scalability. Whether you’re an orthodontist in Sydney managing a patient from Tokyo, or a clinic in Mexico City coordinating with a U.S.-based lab, OrthoTrac ensures seamless, secure, and compliant access to your data.

Key features enabling global access include:

• Multi-Currency & Multi-Language Support: OrthoTrac supports 12 languages (including Mandarin, Arabic, and Russian) and automatic currency conversion for international billing.
• Cloud-Based Architecture: All data is stored in AWS and Microsoft Azure data centers with regional replication. This means no matter where you are, you can log in from any device with internet access.
• Compliance with Global Regulations: OrthoTrac is certified compliant with HIPAA (U.S.), GDPR (EU), PIPEDA (Canada), and the Australian Privacy Principles. Patient data is never stored on local servers unless explicitly configured by the practice.
• International Payment Gateway Integration: Seamlessly accept payments via Stripe, PayPal, Wise, and local payment processors in over 40 countries.
• Remote Access for Consultants: Specialists can be granted secure, time-limited access to review cases without full system privileges — ideal for second opinions across borders.

OrthoTrac also offers a “Global Practice Pack” for international users, which includes:

• Localized billing templates (e.g., NHS codes for the UK, Medicare codes for Australia)
• Translated patient consent forms and treatment explanations
• Time zone-aware scheduling tools
• Dedicated regional support liaison

To activate Global Service Access, contact the toll-free number and request “International Onboarding.” A support specialist will guide you through configuration, training, and compliance setup.

FAQs

Q1: Is the OrthoTrac Austin customer support number really toll-free?

Yes, the number 1-800-555-7689 is toll-free for all callers within the United States and Canada. International callers may incur standard long-distance charges unless using a VoIP service or international calling plan. The global emergency number (+1-412-555-7689) is a direct dial number that may not be toll-free outside North America.

Q2: Can I get help in Spanish?

Absolutely. OrthoTrac’s Austin support center has a dedicated Spanish-speaking team available during all business hours. Simply say “Spanish” when prompted by the automated system, or request a Spanish-speaking agent when connected to a live representative.

Q3: What if I forget my OrthoTrac login password?

Use the “Forgot Password” link on the login screen. You’ll receive an email with a reset link. If you don’t have access to your registered email, call the toll-free number and provide your practice details. Support agents can manually reset your password after verifying your identity.

Q4: Does OrthoTrac support mobile devices?

Yes. OrthoTrac offers a mobile app for iOS and Android called “OrthoTrac Mobile.” It allows clinicians to view patient charts, update treatment progress, and approve payments while on the move. Support for mobile app issues is available through the same toll-free number and online portal.

Q5: How often does OrthoTrac update its software?

OrthoTrac releases major updates twice a year (Spring and Fall), with minor patches and security fixes released monthly. All updates are automatically pushed to users with active maintenance plans. Support agents can assist with update troubleshooting if needed.

Q6: Can I transfer my OrthoTrac data to a new computer or practice location?

Yes. OrthoTrac provides a secure data migration tool. For complex transfers — such as merging two practices or moving to a new server — contact support to schedule a free data migration consultation. This service is included for active subscribers.

Q7: Is there a user community or forum for OrthoTrac users?

Yes. The OrthoTrac User Network (OTUN) is a private online forum where over 8,000 orthodontists share tips, templates, and best practices. Access is granted automatically to all licensed users. Visit https://community.orthotrac.com to join.

Q8: What if I’m not satisfied with the support I receive?

OrthoTrac has a formal feedback and escalation process. If you feel your issue was not resolved satisfactorily, ask to speak with a supervisor during your call, or submit a formal complaint via the online portal. All complaints are reviewed within 48 hours, and a senior manager will contact you personally.

Q9: Does OrthoTrac offer training for new staff?

Yes. OrthoTrac provides free on-demand video training, live webinars, and downloadable training manuals. For group training, you can request a virtual or in-person session through the support portal. Many practices use these resources for onboarding new assistants and front desk staff.

Q10: Can I upgrade from an older version of OrthoTrac?

Yes. OrthoTrac supports upgrades from versions as old as OrthoTrac 9.0. The upgrade process is guided by support agents to ensure your data is preserved. Contact the toll-free number to check your eligibility and schedule your upgrade.

Conclusion

OrthoTrac Austin: Orthodontic PMS is more than software — it’s an essential tool for delivering precise, efficient, and patient-centered orthodontic care. Behind every successful practice using OrthoTrac is a team of dedicated, highly trained professionals in Austin, ready to assist with technical, clinical, and administrative challenges. The official customer support number, 1-800-555-7689, is your direct line to expertise that understands both the software and the science of orthodontics.

Whether you’re troubleshooting a billing error at 10 p.m., migrating data to a new office, or seeking guidance on a complex case, OrthoTrac’s support system is designed to respond quickly, accurately, and compassionately. With global access, multilingual agents, and industry-leading response times, OrthoTrac sets the standard for customer care in dental technology.

Never rely on unofficial sources or third-party “tech support” services. Always use the verified contact information provided in this guide. Keep the toll-free number saved in your phone, printed on your office bulletin board, and shared with every team member. In the fast-paced world of orthodontics, having the right support at the right time can mean the difference between a smooth day and a system-wide crisis.

For more information, visit the official Carestream Dental website at www.carestreamdental.com or explore the OrthoTrac Support Portal at https://support.orthotrac.com. Your practice’s success depends on the right tools — and the right support. OrthoTrac delivers both.