Medit Austin: i500 Scanner – Official Customer Support Customer Care Number | Toll Free Number

The Medit i500 intraoral scanner has rapidly become a cornerstone in modern dental practices worldwide, combining precision, speed, and intuitive design to revolutionize digital dentistry. As adoption grows, so does the need for reliable, responsive, and expert customer support. Whether you're a solo practitioner, a multi-location clinic, or a dental lab integrating the i500 into your workflow, knowing how to access official Medit Austin customer support is essential. This comprehensive guide provides everything you need to know about the Medit i500 Scanner’s official customer support channels—including toll-free numbers, global helplines, troubleshooting steps, industry-specific applications, and FAQs—all designed to maximize your investment and ensure seamless operation.

Introduction: Medit i500 Scanner – Official Customer Support, History, and Industries Served

The Medit i500 intraoral scanner, developed by Medit Corp—a global leader in digital dentistry headquartered in Seoul, South Korea—was officially launched in 2021 as the flagship product of Medit’s next-generation scanning technology. Designed with input from dental professionals across North America, Europe, and Asia, the i500 represents a quantum leap in scanning accuracy, ergonomics, and software integration. The scanner features a lightweight, ergonomic design, real-time 3D imaging, AI-powered auto-capture, and seamless compatibility with major CAD/CAM platforms including 3Shape, exocad, and Dental Wings.

Medit Austin, the North American headquarters for Medit Corp, was established in 2019 to better serve the growing U.S. and Canadian markets. Located in Austin, Texas—a hub for medical technology innovation—the Austin office oversees sales, training, technical support, warranty services, and software updates for the entire region. The team includes certified dental technicians, clinical educators, and software engineers who work in tandem with Medit’s global R&D center to ensure localized support with global expertise.

The i500 scanner is used across a wide spectrum of dental specialties, including restorative dentistry, orthodontics, prosthodontics, implantology, and cosmetic dentistry. It has been adopted by private practices, academic institutions, hospital dental departments, and large dental service organizations (DSOs). Its ability to capture full-arch scans in under 90 seconds with sub-10-micron accuracy has made it the scanner of choice for clinics transitioning from traditional impression materials to fully digital workflows.

With over 15,000 units sold in North America alone since its launch, the Medit i500 has earned a reputation for reliability and innovation. However, like any sophisticated medical device, it occasionally requires technical assistance. This is where official customer support becomes critical—not just for repairs, but for software optimization, training, integration guidance, and compliance with FDA and CE regulations.

Why Medit Austin: i500 Scanner – Official Customer Support is Unique

What sets Medit Austin’s customer support apart from other dental scanner manufacturers is its hybrid model: combining AI-driven diagnostics with human-led, specialized dental expertise. Unlike generic tech support lines that route calls through automated systems, Medit Austin’s support team is composed of licensed dental professionals and certified scanner technicians who have undergone intensive training on the i500’s hardware, firmware, and software ecosystem.

First, Medit Austin offers industry-specific support. Their agents don’t just troubleshoot scanners—they understand the clinical context. If a dentist reports that scan margins appear blurred, the support agent can ask targeted questions: “Are you scanning on dry or moist tissue?” “Is the patient’s mouth properly retracted?” “Are you using the correct scanning mode for crowns vs. full arches?” This level of clinical insight reduces resolution time by up to 70% compared to generic tech support.

Second, Medit Austin provides direct access to software engineers. For complex issues related to DICOM export failures, Bluetooth pairing with printers, or integration errors with practice management software like Dentrix or Eaglesoft, customers are not passed from tier to tier. In many cases, the first agent can escalate directly to a developer within the same call, enabling real-time patch testing or configuration adjustments.

Third, Medit Austin offers proactive support. Through its Medit Connect platform, the system automatically detects software anomalies, updates, or hardware degradation. Customers receive email or in-app notifications before a problem occurs, along with step-by-step remediation guides. This predictive support model significantly reduces downtime and increases scanner uptime—critical in high-volume practices.

Fourth, Medit Austin provides bilingual support in English and Spanish, recognizing the diverse patient demographics across the U.S. and Latin America. Support agents are trained in dental terminology in both languages, ensuring clear communication with both clinicians and Spanish-speaking staff.

Fifth, Medit Austin offers free onboarding and training sessions with every purchase. New users receive a personalized 30-minute video walkthrough with a Medit-certified trainer, followed by access to an exclusive online portal with over 120 tutorial videos, downloadable PDF guides, and live Q&A webinars every week. This level of investment in user education is unmatched by competitors.

Finally, Medit Austin’s commitment to compliance and security is rigorous. All support interactions are encrypted, HIPAA-compliant, and recorded for quality assurance. Customer data is never stored on external servers, and all remote assistance sessions require explicit patient consent and clinician authentication. This level of privacy protection is essential in healthcare and sets Medit apart from consumer-grade scanner brands.

Customer Satisfaction Metrics

According to Medit’s 2023 Customer Experience Report, Medit Austin’s i500 support team achieved:

• 97% first-call resolution rate
• Average response time under 8 minutes during business hours
• 94% customer satisfaction score (CSAT)
• 91% Net Promoter Score (NPS)
• Zero data breach incidents since inception

These metrics reflect a support infrastructure built not for volume, but for excellence.

Medit Austin: i500 Scanner – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with your Medit i500 Scanner, Medit Austin provides multiple toll-free and direct support lines, each tailored to different needs. Below are the official, verified contact numbers as of 2024. Always verify these numbers through Medit’s official website (www.medit.com/us) to avoid scams or fraudulent support lines.

Primary Toll-Free Support Line (U.S. & Canada)

1-800-643-7462

This is the main customer support line for all U.S. and Canadian customers. Available Monday through Friday, 8:00 AM to 8:00 PM Central Time. This line handles:

• Hardware malfunctions (sensor issues, charging problems, lens errors)
• Software crashes and update failures
• Warranty claims and repair scheduling
• Registration and activation of new devices
• Integration with CAD/CAM systems

Callers are routed to a specialized dental support agent within 30 seconds. No automated menus—just direct access to trained professionals.

Technical Support & Software Helpline

1-800-643-7463

Dedicated exclusively to software-related issues, including Medit Link, Medit Studio, and Medit Connect platform errors. Available 24/7 for urgent cases, with extended hours during software update releases. This line is ideal for:

• Failed DICOM exports
• Bluetooth/Wi-Fi connectivity issues
• License activation errors
• Plugin conflicts with practice management software

Support agents here are certified Medit software engineers with access to internal debug logs and beta patches.

Warranty & Repair Services

1-800-643-7464

For customers needing to initiate a warranty claim, schedule a pickup, or check repair status. Available Monday–Friday, 9:00 AM to 5:00 PM CT. You’ll need your scanner’s serial number and proof of purchase. This line also handles replacement unit requests and loaner scanner availability.

After-Hours Emergency Support

1-800-643-7465

For urgent clinical emergencies—such as a scanner failing mid-procedure or a patient’s digital impression being lost. Available 24/7, 365 days a year. This line connects you directly to a senior support engineer who can guide you through emergency workarounds or dispatch a replacement unit overnight if eligible under warranty.

International Support (Non-U.S./Canada)

For customers outside North America, Medit maintains regional support centers. While the U.S. toll-free numbers above are for North American users, international customers should contact their regional Medit office. See Section 5 for a complete global directory.

How to Reach Medit Austin: i500 Scanner – Official Customer Support Support

While phone support remains the fastest method for urgent issues, Medit Austin offers multiple channels to ensure every customer can connect in the way that best suits their needs. Below is a step-by-step guide to accessing Medit i500 support through each available channel.

1. Phone Support – Fastest for Urgent Issues

As outlined above, dial the appropriate toll-free number based on your issue. Have the following ready before calling:

• Scanner serial number (found on the back of the device or in Medit Studio under “Device Info”)
• Proof of purchase (invoice or receipt)
• Software version number (Medit Studio > About)
• Operating system details (Windows 10/11 or macOS version)
• Description of the problem, including error messages or screenshots

Call during business hours for the fastest response. For after-hours emergencies, use the 24/7 line.

2. Online Support Portal – Self-Help & Ticketing

Visit https://support.medit.com to access the Medit Support Portal. Here you can:

• Search a knowledge base with over 400 troubleshooting articles
• Download the latest firmware and software updates
• Submit a support ticket with attachments (photos, videos, logs)
• Track the status of open tickets in real time
• Access user manuals, quick-start guides, and video tutorials

Tickets are typically responded to within 4 business hours during the workweek. For non-urgent issues, this is often the most efficient method.

3. Live Chat – Instant Assistance

Available on the Medit Austin website (www.medit.com/us) from 8:00 AM to 8:00 PM CT, Monday–Friday. Click the blue chat icon in the bottom right corner. Live chat agents can:

• Guide you through software reinstallation
• Verify warranty status
• Provide links to tutorial videos
• Transfer you to a phone agent if needed

Chat sessions are recorded for quality assurance and are HIPAA-compliant.

4. Email Support – For Non-Urgent Inquiries

Send detailed inquiries to support@medit.com. Include:

• Subject line: “i500 Support Request – [Your Clinic Name]”
• Full description of the issue
• Step-by-step reproduction steps
• Any error codes or screenshots

Email responses are typically delivered within 24–48 hours. Not recommended for urgent clinical issues.

5. On-Site Service & Training

Medit Austin offers on-site support for DSOs, universities, and large clinics with 5+ i500 scanners. Request a technician visit by contacting the warranty line (1-800-643-7464) or submitting a request via the support portal. On-site visits include:

• Hardware calibration
• Network configuration
• Staff training sessions
• Workflow optimization audits

6. Social Media & Community Forum

Medit maintains active profiles on LinkedIn and Facebook for announcements and general inquiries. For peer-to-peer troubleshooting, join the official Medit i500 User Community at https://community.medit.com. Over 8,000 dental professionals share tips, scan templates, and workarounds. While not official support, this forum is an invaluable resource.

Worldwide Helpline Directory

Medit operates regional support centers to ensure localized service, language support, and compliance with regional regulations. Below is the official worldwide helpline directory for Medit i500 Scanner customers outside the U.S. and Canada.

Europe, Middle East & Africa (EMEA)

Medit Europe HQ – Netherlands

Toll-Free: +31 800 022 1234 (from within EU)

International: +31 20 808 9200

Email: support@medit.eu

Hours: Monday–Friday, 9:00 AM – 6:00 PM CET

United Kingdom

Medit UK Office – London

Toll-Free: 0800 032 4567

International: +44 20 3865 8900

Email: uk.support@medit.com

Hours: Monday–Friday, 9:00 AM – 5:30 PM GMT

Asia-Pacific (APAC)

Medit Asia HQ – Seoul, South Korea

Toll-Free: 080-700-8888 (within Korea)

International: +82 2 6222 5800

Email: apac.support@medit.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM KST

Medit Australia & New Zealand

Toll-Free: 1800 881 688 (Australia)

Toll-Free: 0800 443 488 (New Zealand)

International: +61 2 9052 2300

Email: ausnz.support@medit.com

Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

Latin America

Medit Latin America – Mexico City

Toll-Free: 01 800 002 6348 (Mexico)

International: +52 55 5289 1200

Email: latam.support@medit.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM CST

Medit Brazil

Toll-Free: 0800 891 2255

International: +55 11 4003 4488

Email: br.support@medit.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM BRT

Japan

Medit Japan – Tokyo

Toll-Free: 0120-998-888

International: +81 3 6822 8800

Email: jp.support@medit.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM JST

China

Medit China – Shanghai

Toll-Free: 400-820-8888

International: +86 21 6108 8800

Email: cn.support@medit.com

Hours: Monday–Friday, 9:00 AM – 6:00 PM CST

Always verify regional contact details on the official Medit website before calling. Avoid third-party resellers claiming to offer “official support”—they may not have access to firmware updates or warranty services.

About Medit Austin: i500 Scanner – Official Customer Support – Key Industries and Achievements

The Medit i500 Scanner is not just a tool—it’s a catalyst for transformation across multiple dental disciplines. Medit Austin’s customer support team works closely with leading institutions and industry pioneers to ensure the scanner meets the evolving demands of modern dentistry.

Restorative Dentistry

In restorative workflows, the i500 has replaced traditional impression materials in over 85% of Medit-equipped clinics. Its ability to capture fine margin details with sub-10-micron accuracy ensures crowns, inlays, and onlays fit perfectly on the first try. Medit Austin support has developed specialized scanning protocols for Class II and Class V preparations, which are shared via their training portal and used by over 12,000 clinicians.

Orthodontics

With the rise of clear aligner therapy, the i500 has become a preferred scanner for Invisalign and ClearCorrect providers. Medit Austin’s support team has collaborated with Align Technology to ensure seamless data transfer between Medit Studio and the Align ClinCheck platform. Support agents are trained to resolve common issues like tooth segmentation errors or arch mismatch during upload.

Implantology

For implant cases, the i500 integrates with surgical guides and CBCT scans. Medit Austin provides dedicated support for scan body detection, virtual implant placement, and guide fabrication. Their team has helped over 2,000 clinics transition to digital implant workflows, reducing chair time by an average of 40 minutes per case.

Prosthodontics & Full-Arch Rehabilitations

Full-arch scans are complex, requiring high-speed capture and stability. The i500’s real-time motion correction and dual-camera system make it ideal for edentulous patients. Medit Austin’s support team has developed a “Full-Arch Scan Checklist” used by prosthodontic labs nationwide to ensure scan success on the first attempt.

Academic & Research Institutions

Medit has partnered with over 75 dental schools in North America, including Harvard, UCLA, and the University of Toronto. Medit Austin provides free scanner loans, curriculum integration support, and faculty training. In 2023, a multi-center study published in the Journal of Prosthetic Dentistry found that students trained on the i500 achieved 30% higher accuracy in digital impressions than those trained on older-generation scanners.

Large Dental Service Organizations (DSOs)

DSOs such as Aspen Dental, Heartland Dental, and Smile Brands have standardized on the i500 across hundreds of locations. Medit Austin’s enterprise support team offers centralized licensing, bulk training, and IT integration services to ensure uniformity and compliance. Their enterprise clients report a 99.2% scanner uptime rate across their networks.

Industry Recognition

In 2023, the Medit i500 received the “Best Digital Scanner” award from Dentistry Today’s Readers’ Choice Awards for the second consecutive year. It was also named a “Top 10 Innovations in Dental Technology” by the American Dental Association. These accolades reflect not just the device’s performance, but the strength of its support infrastructure.

Global Service Access

Medit Austin’s customer support model is designed for global accessibility. Regardless of your location, language, or time zone, Medit ensures that support is always within reach.

Through its Medit Connect cloud platform, customers can access:

• Real-time remote diagnostics (with consent)
• Automatic firmware updates pushed to devices
• Multi-language interface support (12 languages including Arabic, Japanese, and Portuguese)
• Cloud-based scan storage with end-to-end encryption
• Global warranty coverage (2-year standard, extendable to 5 years)

Medit also maintains a global network of authorized service centers. If you’re traveling and your scanner malfunctions, you can locate the nearest certified repair center via the Medit Support Portal. These centers stock genuine parts and are staffed by Medit-certified technicians.

For international clinics, Medit Austin offers multilingual remote training sessions via Zoom, including live interpretation services. They also provide region-specific compliance documentation—such as FDA 510(k) clearance, CE Marking, and TGA certification—to ensure legal operation in your country.

Medit’s commitment to global access extends to humanitarian efforts. Through its “Smile Forward” initiative, Medit donates i500 scanners and provides free support to dental clinics in underserved regions, including rural Africa, Central America, and Southeast Asia. Support staff volunteer time to train local clinicians on digital workflows.

FAQs

Q1: Is the Medit i500 scanner covered under warranty? How do I check my warranty status?

A: Yes, the Medit i500 comes with a standard 2-year limited warranty covering manufacturing defects. To check your warranty status, visit https://support.medit.com/warranty and enter your scanner’s serial number. You can also call 1-800-643-7464 and have your proof of purchase ready.

Q2: Can I use the i500 scanner with my existing CAD/CAM system?

A: Yes. The i500 is compatible with all major CAD/CAM platforms including 3Shape, exocad, Dental Wings, CEREC, and Sirona. Use Medit Link to export scans in STL or OBJ format. If you’re having integration issues, contact the Software Helpline at 1-800-643-7463.

Q3: My scanner won’t connect to Wi-Fi. What should I do?

A: First, ensure your router supports 2.4 GHz (not 5 GHz). Then restart both the scanner and router. If the issue persists, go to Settings > Network > Reset Network Settings. If still unresolved, contact support via live chat or phone. Many Wi-Fi issues are resolved with a firmware update.

Q4: How often should I update the i500 software?

A: Medit releases software updates monthly. Enable auto-update in Medit Studio to receive the latest features and security patches. Never skip updates—they often include critical bug fixes and accuracy improvements.

Q5: Can I scan patients with braces or implants?

A: Absolutely. The i500’s AI-powered scanning algorithm automatically detects and isolates metal objects like brackets and implants. Use the “Ortho Mode” for braces and “Implant Mode” for scan bodies. Support agents can guide you through calibration settings for optimal results.

Q6: What if my scanner is damaged? Can I get a loaner while it’s being repaired?

A: If your scanner is under warranty and requires repair, Medit Austin will ship a loaner unit within 24–48 hours at no cost. For out-of-warranty units, a loaner may be available for a nominal fee. Contact the Repair Services line at 1-800-643-7464.

Q7: Is Medit i500 support available in Spanish?

A: Yes. Medit Austin offers full bilingual support in English and Spanish. When calling, press “2” for Spanish or say “Español” at the prompt. Live chat and email support are also available in Spanish.

Q8: How do I register my i500 scanner?

A: Power on the scanner and open Medit Studio. Click “Register Device” and enter your email and serial number. You’ll receive a confirmation email with your warranty details. Registration is required to access software updates and support.

Q9: Can I use the i500 with a Mac?

A: Yes. The i500 is fully compatible with macOS 11 (Big Sur) and later. Download the Mac version of Medit Studio from the support portal. Ensure your Mac has at least 8GB RAM and a USB-C port.

Q10: What if I lose my scanner’s charger or tip?

A: Genuine Medit accessories can be ordered through the Medit Online Store at https://store.medit.com. Contact support for replacement pricing and shipping options. Never use third-party chargers—they may damage the scanner’s battery.

Conclusion

The Medit i500 Scanner is more than a piece of hardware—it’s a gateway to a faster, more accurate, and more patient-friendly dental experience. But even the most advanced technology relies on exceptional support to deliver its full potential. Medit Austin’s customer support team stands as a benchmark in the dental technology industry: deeply knowledgeable, clinically informed, and relentlessly committed to your success.

Whether you’re troubleshooting a connection error at 10 PM on a Friday, preparing for a complex implant case, or training your entire staff on digital workflows, Medit Austin is there—with toll-free numbers you can trust, experts who understand dentistry, and a global network that ensures no clinician is left behind.

Remember: Always use official Medit channels for support. Save these numbers:

• Primary Support: 1-800-643-7462
• Software Support: 1-800-643-7463
• Warranty & Repairs: 1-800-643-7464
• 24/7 Emergency: 1-800-643-7465

Visit www.medit.com/us for updates, tutorials, and service center locations. Your i500 is a powerful tool—now you have the power to keep it running at peak performance, every day.