Maxim Integrated (now Analog) Austin: IC Design – Official Customer Support Customer Care Number | Toll Free Number

Maxim Integrated, now fully integrated into Analog Devices Inc. following its acquisition in 2021, has long been a cornerstone in the semiconductor industry, particularly renowned for its innovative analog and mixed-signal integrated circuits (ICs). The Austin, Texas facility — once a critical hub for Maxim’s IC design and engineering operations — continues to serve as a vital center of excellence for Analog Devices, driving cutting-edge development in power management, data conversion, sensor interfaces, and industrial communication technologies. As the legacy of Maxim Integrated lives on within Analog Devices, customers and partners around the world rely on its official customer support infrastructure to resolve technical inquiries, obtain design assistance, and access product documentation. This comprehensive guide provides authoritative, up-to-date information on Maxim Integrated (now Analog) Austin’s official customer support channels, including toll-free numbers, global helplines, support procedures, and industry-specific applications. Whether you’re an engineer, procurement specialist, or systems integrator, understanding how to connect with the right support team is essential to maximizing the performance and reliability of your analog IC designs.

Why Maxim Integrated (now Analog) Austin: IC Design – Official Customer Support is Unique

The customer support ecosystem of Maxim Integrated — now operating under Analog Devices — stands apart from conventional semiconductor support models due to its deep technical integration, application-centric approach, and unwavering commitment to design-stage collaboration. Unlike many competitors who treat customer service as a reactive, ticket-based function, Analog Devices’ Austin team (formerly Maxim) operates as an extension of the customer’s engineering department. This philosophy stems from Maxim’s original DNA as a company founded on “design-in” support — helping engineers select, simulate, prototype, and troubleshoot ICs before they even reach production.

What makes this support unique is the direct access engineers have to the same teams that designed the ICs. Technical support specialists in Austin are often former IC designers, application engineers, or field application engineers (FAEs) who worked on the very products customers are using. This means troubleshooting isn’t just about reading datasheets — it’s about understanding the silicon’s behavior under real-world conditions, thermal stress, EMI environments, and power transients. The Austin facility, located in a major tech corridor, benefits from proximity to leading automotive, industrial automation, and medical device manufacturers, allowing support teams to develop domain-specific expertise in high-reliability applications.

Additionally, Analog Devices has preserved Maxim’s legacy of providing free design tools, SPICE models, evaluation kits, and reference designs — all backed by direct engineering support. Customers aren’t just given a phone number; they’re given a pathway to collaborate with the innovators behind the chips. This level of engagement reduces time-to-market, minimizes design iterations, and prevents costly production delays. For industries where failure is not an option — such as aerospace, medical devices, or industrial safety systems — this proactive, hands-on support model is not a luxury; it’s a necessity.

Another distinguishing factor is the integration of AI-driven diagnostics and digital support platforms. While traditional support centers rely on static knowledge bases, Analog Devices’ Austin team leverages internal tools that analyze customer-reported issues against global failure databases, automatically suggesting fixes based on similar past cases. This predictive support capability — unique among analog IC providers — means many common issues are resolved before the customer even calls.

Maxim Integrated (now Analog) Austin: IC Design – Official Customer Support Toll-Free and Helpline Numbers

For customers in the United States and Canada seeking direct technical support, Analog Devices provides dedicated toll-free numbers that connect callers to specialized support teams in Austin, Texas. These lines are staffed by trained application engineers and technical support specialists who handle everything from product selection and datasheet clarification to PCB layout issues and firmware integration challenges.

U.S. and Canada Toll-Free Customer Support:

1-800-223-0011

This number is operational Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET), excluding major U.S. holidays. Callers are routed based on their region and product line — whether they’re working with power management ICs, data converters, sensor interfaces, or isolation products originally developed by Maxim Integrated.

Technical Support for Design Engineers (Priority Line):

1-800-223-0011, Press 2

This option connects users directly to senior application engineers who can assist with complex design issues, simulation model requests, or custom configuration support. Engineers working on mission-critical systems (e.g., medical imaging, industrial motor drives, or automotive ADAS) are strongly encouraged to use this line for faster resolution.

Product Returns and Warranty Support:

1-800-223-0011, Press 3

For issues related to defective parts, warranty claims, or replacement requests, this option connects customers to the logistics and quality assurance team. All Maxim Integrated products continue to be covered under Analog Devices’ standard warranty terms, which include 12-month limited warranty on all ICs and extended coverage options for industrial-grade components.

After-Hours Emergency Support (Critical Infrastructure Only):

1-800-223-0011, Press 9 (24/7)

This line is reserved for customers in critical infrastructure sectors — including utilities, healthcare, transportation, and defense — experiencing operational failures due to Analog Devices (formerly Maxim) ICs. Emergency support requires verification of account status and project criticality before activation.

It is important to note that while the Austin facility is a major center for IC design and support, customer service calls are not handled by third-party call centers. All calls are answered by Analog Devices employees based in Austin, ensuring consistent, high-quality support with deep product knowledge.

International Support Numbers

For customers outside North America, Analog Devices maintains regional support centers with localized language capabilities and time-zone-aligned hours. While the Austin team handles global technical inquiries, direct phone support is optimized through regional hubs to reduce latency and improve cultural context.

Europe, Middle East, and Africa (EMEA):

+44 (0) 1628 588 100 (United Kingdom)

+49 (0) 8141 489 100 (Germany)

+33 (0) 1 60 92 72 00 (France)

Asia-Pacific (APAC):

+81 (0) 3 6888 8100 (Japan)

+86 21 6288 8888 (China)

+82 2 3470 0500 (South Korea)

+65 6475 0000 (Singapore)

Latin America:

+52 55 5283 0000 (Mexico)

+55 11 3095 2000 (Brazil)

+56 2 2928 5000 (Chile)

International customers are encouraged to use the regional numbers for faster response times. All international support lines are staffed by engineers fluent in local languages and familiar with regional regulatory standards (e.g., CE, FCC, RoHS, IEC 60601). For customers without access to local numbers, the U.S. toll-free line (1-800-223-0011) remains fully accessible and offers multilingual support via interpreter services.

How to Reach Maxim Integrated (now Analog) Austin: IC Design – Official Customer Support Support

Reaching the official customer support team for Analog Devices (formerly Maxim Integrated) in Austin is designed to be flexible, efficient, and tailored to the complexity of your inquiry. Whether you need a quick datasheet clarification or a multi-hour design review, multiple channels are available to ensure you connect with the right resource at the right time.

1. Phone Support (Recommended for Urgent Issues)

As outlined above, the U.S. toll-free number 1-800-223-0011 is the most direct route for technical support. When calling, have the following information ready:

• Product part number (e.g., MAX17504, MAX31855, MAX14821)
• Application note or reference design number (if applicable)
• Board schematic or PCB layout (can be emailed during call)
• Operating conditions (voltage, temperature, load, frequency)
• Failure symptoms or error messages

Support representatives can often access your account history, previous support tickets, and design documentation in real time, allowing for faster diagnosis.

2. Online Support Portal

Analog Devices offers a comprehensive online support portal at www.analog.com/en/support.html. Here, you can:

• Search the Knowledge Base for FAQs and application notes
• Submit a technical support ticket (response time: 1–2 business days)
• Download datasheets, SPICE models, IBIS files, and reference designs
• Access evaluation board manuals and software tools
• Track the status of open support cases

The portal is integrated with your Analog Devices account, so if you’ve previously registered for product samples or design tools, your history is automatically pulled up.

3. Live Chat (Business Hours Only)

Available on the Analog Devices website during U.S. business hours (8 AM–8 PM ET), live chat connects you with a support representative who can guide you through product selection or basic troubleshooting. While not as in-depth as a phone call, live chat is ideal for quick questions like “Is this IC pin-compatible with the previous version?” or “Where can I find the Gerber files for this eval board?”

4. Email Support

For non-urgent inquiries, technical documentation requests, or detailed design reviews, email support@analog.com is monitored by the Austin-based technical team. Include your full contact information, part numbers, and a clear description of the issue. Email responses typically take 24–48 hours.

5. Field Application Engineer (FAE) Assignment

For enterprise customers, OEMs, or those working on high-volume or mission-critical designs, Analog Devices offers dedicated FAE support. To request an FAE, contact your sales representative or submit a request via the support portal. FAEs can provide on-site visits, remote design reviews, and even co-development support for custom IC configurations.

6. Community Forums

The Analog Devices EngineerZone (https://ez.analog.com/) is a vibrant community of engineers, designers, and Analog Devices experts. Over 150,000 members actively discuss Maxim Integrated legacy products, share design tips, and troubleshoot issues. Many former Maxim engineers still actively participate, making this an invaluable free resource for design-level questions.

For optimal support, we recommend starting with the online portal for documentation and then escalating to phone or FAE support for complex issues. This ensures your case is well-documented and your time with a live engineer is used efficiently.

Worldwide Helpline Directory

Analog Devices maintains a global network of support centers to ensure customers receive timely, culturally appropriate assistance regardless of location. Below is a comprehensive directory of official customer support helplines for the former Maxim Integrated product lines, now fully supported under Analog Devices.

North America

• United States & Canada: 1-800-223-0011 (24/7 emergency option available)
• Mexico: +52 55 5283 0000
• Central America & Caribbean: Contact U.S. toll-free line or email support@analog.com

Europe, Middle East, and Africa (EMEA)

• United Kingdom: +44 (0) 1628 588 100
• Germany: +49 (0) 8141 489 100
• France: +33 (0) 1 60 92 72 00
• Italy: +39 02 9475 5200
• Spain: +34 91 791 3300
• Netherlands: +31 (0) 40 288 1200
• Sweden: +46 (0) 8 590 330 00
• Switzerland: +41 (0) 44 512 50 00
• Russia & CIS: +7 495 787 3000
• Saudi Arabia: +966 11 477 7770
• United Arab Emirates: +971 4 428 8000
• South Africa: +27 11 462 4000

Asia-Pacific (APAC)

• China: +86 21 6288 8888
• Japan: +81 (0) 3 6888 8100
• South Korea: +82 2 3470 0500
• India: +91 80 4125 7500
• Singapore: +65 6475 0000
• Malaysia: +60 3 7955 6000
• Thailand: +66 2 678 2200
• Indonesia: +62 21 2967 8888
• Australia: +61 2 9426 1800
• New Zealand: +64 9 520 3500
• Taiwan: +886 2 2720 1234
• Hong Kong: +852 2854 0200

Latin America

• Brazil: +55 11 3095 2000
• Mexico: +52 55 5283 0000
• Chile: +56 2 2928 5000
• Colombia: +57 1 702 7800
• Argentina: +54 11 4322 7000
• Peru: +51 1 709 8000
• Costa Rica: +506 2234 7700

All international numbers are monitored during local business hours (typically 8:30 AM to 5:30 PM, Monday–Friday). For urgent issues outside these hours, customers are advised to use the U.S. toll-free emergency line (1-800-223-0011, Press 9) or submit a ticket via the online portal.

For customers without access to local numbers, the global support email (support@analog.com) is available 24/7 and responds within 24 hours in multiple languages. Analog Devices also offers regional WhatsApp support in select markets — contact your local office for availability.

About Maxim Integrated (now Analog) Austin: IC Design – Official Customer Support – Key industries and achievements

The Austin, Texas facility — once the epicenter of Maxim Integrated’s IC design innovation — remains one of Analog Devices’ most strategically important engineering hubs. Since its founding in 1983, Maxim has been synonymous with high-performance analog semiconductors, and its Austin team played a pivotal role in developing many of the industry’s most widely adopted ICs. Today, under Analog Devices, the Austin site continues to lead in innovation, with a focus on power efficiency, signal integrity, and system-level integration.

Key Industries Served:

• Industrial Automation: Maxim’s legacy products such as the MAX14821 RS-485 transceivers and MAX14906 isolated power supplies are foundational in factory automation, PLCs, and process control systems. The Austin team continues to develop next-generation isolated communication ICs with higher noise immunity and lower power consumption.
• Medical Devices: Maxim’s precision data converters and sensor interfaces are used in patient monitors, infusion pumps, and diagnostic imaging equipment. The Austin team holds multiple FDA-compliant design certifications and works closely with medical OEMs to ensure compliance with IEC 60601-1 standards.
• Automotive: From battery management systems (BMS) to ADAS sensors, Maxim’s ICs are embedded in over 100 million vehicles worldwide. The Austin team developed the MAX1784x family of cell monitor ICs for EV batteries — now a benchmark in the industry. Support for automotive-grade reliability (AEC-Q100) remains a core competency.
• Telecommunications: Maxim’s high-speed data converters and clock generators enabled 5G base stations and optical networking systems. The Austin team continues to push the boundaries of JESD204B/C interfaces and ultra-low-jitter clocking.
• Consumer Electronics: While Maxim was known for high-end industrial ICs, its low-power audio codecs (e.g., MAX98357) and touch controllers were widely adopted in wearables and smartphones. Analog Devices continues to support these legacy products while expanding into IoT sensor fusion ICs.
• Aerospace & Defense: Radiation-tolerant ICs developed in Austin are used in satellites and avionics systems. The facility holds ITAR and AS9100 certifications, ensuring compliance with the strictest defense supply chain requirements.

Key Achievements:

• Developed the world’s first single-chip, isolated DC-DC converter with integrated transformer (MAX17574), revolutionizing power supply design in industrial systems.
• Created the MAX31855 thermocouple-to-digital converter, now a de facto standard in temperature sensing across manufacturing and HVAC.
• Pioneered the use of sigma-delta ADCs in battery management systems, enabling accurate state-of-charge estimation in EVs with 0.1% precision.
• Introduced the first I2C-controlled power sequencer with built-in fault logging (MAX16046), now used in data centers and server farms.
• Designed the MAX14783 ultra-low-power wake-up receiver, enabling battery-powered IoT sensors to operate for over 10 years on a single coin cell.

Since the acquisition by Analog Devices, the Austin team has been instrumental in integrating Maxim’s product portfolio into Analog’s broader ecosystem, enabling seamless interoperability with ADI’s precision ADCs, DSPs, and MEMS sensors. The result is a unified platform for end-to-end signal chain design — a unique advantage in the analog semiconductor market.

The Austin facility is also home to Analog Devices’ “Design-in Center,” where customers can bring their prototypes for hands-on evaluation with expert engineers. This facility includes thermal chambers, EMI/EMC test labs, and live production-line simulators — resources rarely available from competitors.

Global Service Access

Accessing support for Maxim Integrated (now Analog Devices) products is not limited by geography. Analog Devices has built a global service infrastructure that ensures customers in every time zone, regulatory environment, and industry can receive timely, high-quality assistance.

1. Multilingual Support

Support teams in Austin and regional hubs are trained to handle inquiries in English, Spanish, German, French, Japanese, Mandarin, Korean, and Portuguese. Interpreter services are available for over 40 additional languages upon request.

2. 24/7 Online Resources

The Analog Devices website offers a 24/7 self-service portal with downloadable datasheets, application notes, reference designs, and video tutorials. All documentation is updated in real time, and legacy Maxim products are fully archived with searchable metadata.

3. Global Distribution Network

Analog Devices partners with over 1,000 authorized distributors worldwide, including Avnet, Arrow, Digi-Key, and Mouser. These partners offer local inventory, technical support, and rapid replacement services — often with same-day shipping for critical components.

4. Cloud-Based Design Tools

Tools like ADI’s LTspice, Analog Filter Wizard, and SwitcherPro are accessible globally and include built-in support links to Austin-based engineers. These tools are updated monthly with new Maxim legacy models and simulation models.

5. Remote Design Reviews

Customers can schedule virtual design reviews with Austin-based FAEs via Zoom or Teams. These sessions include screen sharing, live schematic analysis, and real-time simulation — all without requiring travel.

6. Regulatory Compliance Assistance

The Austin team maintains up-to-date documentation for global compliance standards, including FCC, CE, UL, RoHS, REACH, and IEC standards. Customers can request compliance packages tailored to their target market.

7. Training and Certification Programs

Analog Devices offers free online training modules on Maxim legacy products, including certification courses for design engineers. These are available on the Analog Devices Learning Center and include quizzes, certificates, and access to expert Q&A sessions.

Whether you’re in a startup in Bangalore, a medical device manufacturer in Munich, or a defense contractor in Texas, Analog Devices ensures that the legacy of Maxim Integrated’s world-class support lives on — with global reach, local expertise, and engineering excellence at its core.

FAQs

Is Maxim Integrated still a separate company?

No. Maxim Integrated was fully acquired by Analog Devices Inc. in August 2021 and is now fully integrated into Analog Devices. All products, support, and documentation are managed under the Analog Devices brand. However, Maxim’s legacy product lines continue to be developed, supported, and expanded.

Do I need to contact a different number if I’m using a Maxim IC?

No. All support for Maxim Integrated products is now handled through Analog Devices’ official channels. Use the same toll-free number (1-800-223-0011) and support portal. Your Maxim part number remains valid for all inquiries.

Can I still get evaluation boards for Maxim ICs?

Yes. Evaluation boards for all Maxim Integrated products are available through Analog Devices’ website and authorized distributors. Many are offered free of charge to qualified engineers.

Are Maxim’s datasheets still valid?

Yes. All Maxim datasheets remain fully valid and are maintained on the Analog Devices website. New revisions may include updated footnotes or application notes, but the core specifications are unchanged.

How do I check if my Maxim IC is still in production?

Visit the Analog Devices product page for your part number. Each product has a “Product Status” indicator: “Active,” “Last Time Buy,” or “Obsolete.” If a product is marked “Last Time Buy,” you’ll be notified of the final order deadline.

Can I get custom modifications to a Maxim IC?

For high-volume customers (typically 100,000+ units/year), Analog Devices offers custom IC modifications through its Austin design team. Contact your sales representative or submit a request via the support portal.

What if my Maxim IC fails in the field?

Submit a Return Merchandise Authorization (RMA) request via the support portal. If the failure is due to a manufacturing defect and within warranty, Analog Devices will replace the part and provide a root cause analysis report.

Is there a mobile app for Maxim Integrated support?

There is no dedicated app, but the Analog Devices website is fully mobile-optimized. You can access datasheets, submit tickets, and chat with support from any smartphone.

How long does it take to get a response from Austin support?

Phone support: Immediate during business hours.

Email: 24–48 hours.

Online ticket: 1–2 business days.

Emergency line (Press 9): Immediate response for critical infrastructure.

Do I need an account to access support?

For phone and email support, no account is required. However, to download design tools, request samples, or track tickets, you must create a free Analog Devices account.

Conclusion

The legacy of Maxim Integrated lives on with unmatched strength within Analog Devices, particularly through its Austin, Texas design and support center. What began as an innovation-driven company focused on “design-in” support has evolved into a global powerhouse of analog semiconductor excellence — now serving millions of engineers across every major industry. Whether you’re troubleshooting a power supply in a hospital ventilator, optimizing a battery management system for an electric vehicle, or designing a sensor node for a smart factory, the support infrastructure built by Maxim and now expanded by Analog Devices ensures you’re never alone in your design journey.

The official customer support numbers — especially the U.S. toll-free line 1-800-223-0011 — are more than just contact points; they are lifelines to the engineers who designed the chips you rely on. With direct access to application experts, comprehensive global helplines, and a commitment to innovation that spans decades, Analog Devices continues to set the standard for technical customer support in the semiconductor industry.

As you move forward with your next design, remember: the tools, the expertise, and the support you need are not just available — they’re waiting for you. Reach out. Ask questions. Push the boundaries. Because at Analog Devices, your success isn’t just supported — it’s engineered into the very foundation of their service.