How to Catch a Show at the Long Center

The Long Center for the Performing Arts in Austin, Texas, is more than just a venue—it’s a cultural cornerstone where music, theater, dance, and spoken word come alive under one iconic roof. Nestled along the scenic Lady Bird Lake, the Long Center hosts over 300 performances annually, drawing audiences from across the state and beyond. Whether you’re a first-time visitor or a seasoned concertgoer, knowing how to catch a show at the Long Center ensures you don’t just attend an event—you experience it fully. From securing the best seats to navigating parking and understanding venue etiquette, this guide walks you through every step needed to make your visit seamless, memorable, and stress-free. Understanding the nuances of ticketing, timing, and transportation isn’t just helpful—it’s essential to maximizing your enjoyment and avoiding common pitfalls that can dampen the experience.

Step-by-Step Guide

Step 1: Research Upcoming Events

Before you can catch a show, you must know what’s on. The Long Center’s official website is your primary resource for a comprehensive, up-to-date calendar. Navigate to the “Events” section, where performances are categorized by type: orchestra, ballet, comedy, Broadway tours, lectures, and community events. Use filters to narrow results by date, price range, or audience suitability. Many events are presented by resident companies like the Austin Symphony Orchestra, Ballet Austin, and Austin Opera, so familiarizing yourself with these organizations can help you anticipate high-demand shows.

Sign up for the Long Center’s email newsletter to receive weekly updates on new additions, last-minute ticket drops, and special promotions. Social media channels—particularly Instagram and Facebook—are also excellent for real-time announcements, behind-the-scenes content, and artist spotlights. Don’t overlook local media outlets like the Austin Chronicle or KUTX, which often feature previews and interviews with performers appearing at the venue.

Step 2: Understand Ticketing Options

Tickets for Long Center shows are sold through multiple channels, but the official website (longcenter.org) is always the most reliable source. Third-party resellers may list tickets, but they often come with inflated prices and hidden fees. Always verify the seller’s authenticity before purchasing.

The Long Center offers several ticket types:

• General Admission: First-come, first-served seating, typically for smaller or more casual events.
• Reserved Seating: Assigned seats in the Dell Hall or McCallum Theatre, ideal for concerts and theatrical performances.
• Standing Room Only: Available for select events, offering a more immersive, energetic experience.
• Group Tickets: Discounts for parties of 10 or more—perfect for corporate outings or friend gatherings.
• Student and Senior Discounts: Valid ID required; available for most performances.

Some events offer dynamic pricing, meaning ticket costs fluctuate based on demand. Purchase early to lock in lower rates, especially for popular acts like Broadway tours or nationally touring musicians.

Step 3: Purchase Your Tickets

Once you’ve selected your event, proceed to checkout on the Long Center’s website. Create an account if you don’t already have one—it simplifies future purchases and allows you to manage your tickets digitally. During checkout, you’ll choose your seating section, quantity, and delivery method.

Electronic tickets (e-tickets) are the preferred and most secure option. They are delivered via email and can be accessed through your smartphone’s digital wallet (Apple Wallet or Google Pay) or the Long Center’s mobile app. Avoid paper tickets unless absolutely necessary—they can be lost, damaged, or forgotten.

Payment methods accepted include major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Long Center gift cards. Some events may offer installment payment plans through Affirm or Klarna—check the checkout page for availability.

Step 4: Plan Your Arrival Time

Arriving early is one of the most overlooked yet impactful steps in catching a show at the Long Center. Doors typically open 60 to 90 minutes before showtime, and arriving early gives you time to:

• Find parking or drop-off points
• Use restrooms without long lines
• Explore the lobby’s art installations and concessions
• Locate your seat without rushing

For high-profile events, security screening can take 15–25 minutes. Lines form quickly, especially on weekends. Aim to arrive at least 75 minutes before curtain. If you’re attending a matinee, remember that traffic patterns change—arriving early helps avoid midday congestion on South Lamar or Riverside Drive.

Step 5: Navigate the Venue

The Long Center’s architecture is both stunning and functional. The main entrance is on South Lamar Boulevard, with valet and drop-off lanes clearly marked. Upon entering, you’ll be greeted by the Grand Lobby, which features rotating art exhibits, a full-service bar, and a café serving local snacks and beverages.

Seating is divided between two main performance spaces:

• Dell Hall: A 2,800-seat proscenium theater with excellent sightlines and acoustics. Seats are numbered in rows A–Z, with sections 101–115 on the orchestra level and 201–215 in the mezzanine.
• McCallum Theatre: A more intimate 500-seat space used for chamber music, solo recitals, and small-scale theater. Seating is arranged in a thrust configuration, bringing performers closer to the audience.

Use the digital kiosks near the main concourse to find your seat. Simply enter your ticket number or scan your e-ticket barcode. If you need assistance, greeters in navy blue vests are stationed throughout the lobby and can guide you to your section.

Step 6: Prepare for the Performance

Once seated, take a moment to familiarize yourself with your surroundings. Locate the nearest exits and restrooms. Most performances begin promptly at the listed time, and latecomers are seated during appropriate breaks to avoid disruption.

Turn off your phone or switch it to silent mode. Photography and recording are strictly prohibited during performances unless otherwise announced. Many shows include an intermission—typically 15–20 minutes—offering a chance to stretch, purchase refreshments, or visit the gift shop for souvenirs.

For children attending shows, ensure they are age-appropriate for the performance. Many events have family-friendly matinees with content advisories listed on the event page. Babes in arms are generally not permitted in Dell Hall unless specified.

Step 7: Post-Show Experience

After the final curtain, follow the flow of the crowd toward the exits. The Long Center is designed for efficient egress, with multiple staircases and elevators. If you parked in the garage, use the pedestrian bridge over South Lamar to avoid traffic.

Consider staying for post-show events. Some performances host artist meet-and-greets, Q&A panels, or after-parties in the Grand Lobby. These are often free for ticket holders but require advance RSVP—check your event page or ask at the box office.

Leave feedback through the Long Center’s online survey, which appears in your email after the event. Your input helps shape future programming and improves the overall experience for others.

Best Practices

Book Early, Especially for Popular Shows

Some performances sell out within hours of going on sale. Broadway tours, classical music seasons, and major comedy acts are in high demand. Set a calendar reminder for the official on-sale date and be ready to purchase the moment tickets become available. Many events offer presales for Long Center members, donors, and subscribers—consider joining the Friends of the Long Center for early access and exclusive perks.

Choose Your Seat Strategically

Seat selection can dramatically affect your enjoyment. For orchestra-level seats in Dell Hall, rows D–J offer the best balance of proximity and sightline. Avoid the very back rows (P–Z) if you have difficulty seeing over heads or prefer a more immersive experience. In the mezzanine, center sections (205–209) provide a panoramic view of the stage, ideal for dance and large-scale productions.

For McCallum Theatre, the front rows are intimate but may require neck craning for taller performers. Rows 5–8 are often recommended for optimal viewing angles without feeling too close.

Use Public Transit or Rideshare

Parking at the Long Center’s adjacent garage fills quickly, especially on weekends. The venue is easily accessible via Capital Metro buses (Routes 1, 2, 10, and 801) and is a short walk from the South Lamar MetroRail station. Rideshare drop-off is located at the main entrance on South Lamar, making it a convenient option for groups or those carrying bags or coats.

Consider using the Long Center’s partnership with Lime and Bird for bike rentals. Bike racks are available near the entrance, and Austin’s flat terrain makes cycling a viable option for many residents.

Check the Weather and Dress Appropriately

Austin’s climate can be unpredictable. Evenings on the lake can be cool, even in summer. Bring a light jacket or shawl, especially if you’re seated near the open-air balconies. For formal events like opera or symphony, business casual attire is typical, but the Long Center welcomes all levels of dress—comfort is key.

Know the Venue’s Policies

The Long Center has clear policies on prohibited items: large bags, outside food and beverage, professional cameras, and laser pointers are not allowed. Lockers are available near the coat check for a small fee. If you need to store a stroller or mobility device, notify staff upon arrival—they’ll assist you.

Support Local Artisans and Vendors

The Long Center features a curated selection of concessions and merchandise. Enjoy locally roasted coffee, Texas-made snacks, and artisan cocktails. The gift shop sells programs, recordings by resident companies, and handmade crafts by Austin artists. Purchasing here supports the local creative economy and enhances your connection to the event.

Stay Informed About Accessibility

The Long Center is fully ADA-compliant, with wheelchair-accessible seating, assistive listening devices, and sign language interpreters available upon request. Contact the venue at least 72 hours in advance to arrange accommodations. Service animals are welcome, and sensory-friendly performances are offered for neurodiverse audiences—check the accessibility page on their website for details.

Tools and Resources

Official Long Center Website

longcenter.org is the central hub for all event information, ticketing, maps, parking details, and accessibility services. The site is mobile-responsive and updated in real time. Use the “Plan Your Visit” section for downloadable PDF maps, parking rates, and transit guides.

Long Center Mobile App

Download the official Long Center app (available on iOS and Android) for push notifications, digital ticket storage, interactive seating charts, and real-time updates on delays or changes. The app also includes a “My Events” calendar that syncs with your phone’s native calendar.

SeatGeek and Ticketmaster Integration

While the Long Center primarily sells tickets directly, some events are co-presented with Ticketmaster or SeatGeek. These platforms offer price comparisons and fan ratings. Always verify the event is listed under “Long Center for the Performing Arts” to avoid counterfeit listings.

Google Maps and Waze

Use Google Maps or Waze to navigate to the Long Center. Search for “Long Center for the Performing Arts, 701 W Riverside Dr, Austin, TX.” These apps provide real-time traffic, parking availability, and estimated walking times from nearby transit stops.

Local Event Aggregators

For discovery and reviews, consult:

• Austin Chronicle’s “Show Listings” – Weekly curated picks and critic reviews
• Do512.com – Community-driven event calendar with user ratings
• Eventbrite – Useful for smaller, nonprofit, or community-based performances

Social Media Channels

Follow the Long Center on:

• Instagram: @longcenteraustin – Visual previews, artist features, and countdowns
• Facebook: facebook.com/longcenter – Event reminders and live streams
• Twitter/X: @longcenter – Real-time updates and emergency alerts
• TikTok: @longcenteraustin – Behind-the-scenes clips and performer interviews

Podcasts and Audio Guides

Some performances, especially classical and theatrical productions, are accompanied by pre-show podcasts. These 10–15 minute audio briefings explain the history, context, and highlights of the piece. Access them via the Long Center’s website or through Spotify and Apple Podcasts under “Long Center Presents.”

Volunteer Opportunities

Volunteers play a vital role in the Long Center’s operations. Becoming a volunteer not only deepens your connection to the arts but also grants you access to complimentary tickets, behind-the-scenes tours, and networking events. Visit the “Get Involved” section of the website to apply.

Real Examples

Example 1: Attending a Broadway Tour – “Hadestown”

Emily, a first-time visitor to the Long Center, wanted to see “Hadestown,” the Tony Award-winning musical. She began by checking the Long Center’s website two months before the show’s announced on-sale date. She signed up for the email list and received a presale code as a new subscriber. On the day tickets went live, she logged in at 10 a.m. sharp, selected two orchestra seats in row G (center), and completed the purchase using Apple Wallet.

She arrived 90 minutes early, parked in the Long Center Garage (rate: $10 for evening events), and walked through the Grand Lobby, where she admired the rotating exhibit of Austin textile artists. She enjoyed a local craft beer at the bar and picked up the official program for $12.

During intermission, she used the restroom without waiting in line and purchased a limited-edition “Hadestown” pin from the gift shop. After the show, she downloaded the post-show podcast featuring the lead actress and shared her experience on Instagram using

LongCenterHadestown.

Example 2: Family Matinee – “The Magic Flute” by Austin Opera

The Rodriguez family attended a Saturday matinee of Mozart’s “The Magic Flute,” specifically designed for children ages 6 and up. They had purchased family tickets through the Long Center’s “Arts for All” initiative, which offers $10 tickets for youth and accompanying adults.

They took the MetroRail to the South Lamar station and walked 10 minutes to the venue. Upon arrival, they received free coloring books and activity sheets at the family welcome desk. The performance included an English translation projected above the stage and a 10-minute pre-show talk explaining the plot in simple terms.

Afterward, the children met the performers in the lobby for photos and autographs. The family left with a souvenir CD and a promise to return for the next youth-oriented production.

Example 3: First-Time Symphony Attendee – Austin Symphony Orchestra

James, a recent transplant to Austin, had never attended a live symphony. He chose a “Pops in the Park” concert, a more relaxed evening featuring film scores and popular classics. He bought tickets online the week prior and opted for digital tickets.

He took a Lime scooter from his apartment, arriving 70 minutes early. He sat in the mezzanine, section 207, and was impressed by the acoustics. He didn’t know what to wear, so he chose dark jeans and a button-down shirt—perfectly appropriate for the occasion.

He used the assistive listening device provided at the coat check, which enhanced the clarity of the music. He later joined the Long Center’s email list and subscribed to their “First Time at the Symphony” newsletter, which helped him understand program notes and instrumentation.

Example 4: Last-Minute Ticket Success

Lisa wanted to see a sold-out jazz concert featuring Esperanza Spalding. She checked the Long Center’s website daily and signed up for the “Waitlist” option. Two days before the show, she received an email: two seats had been returned. She immediately purchased them and arrived early to secure front-row seats in the McCallum Theatre.

She stayed for the post-show Q&A, where Spalding discussed her creative process. Lisa later wrote a blog post about her experience, which was featured on the Long Center’s “Fan Stories” page.

FAQs

Can I bring food or drinks into the Long Center?

Outside food and beverages are not permitted. However, the Long Center offers a wide selection of snacks, wine, beer, cocktails, and non-alcoholic options at its bars and concession stands. Many items are locally sourced and include vegan and gluten-free choices.

Is there parking available?

Yes. The Long Center Garage, located directly behind the venue, offers over 1,000 spaces. Rates vary by event: $10 for evening performances, $5 for matinees, and free for members. Street parking is limited and restricted during events. Rideshare and public transit are strongly encouraged.

What if I lose my ticket?

If you purchased digital tickets, simply access them through your email or the Long Center app. If you have paper tickets and lose them, contact the box office immediately. They may be able to reissue them if your purchase can be verified. There is no fee for reissuing digital tickets.

Are children allowed at all shows?

Most performances require children to have their own ticket and be at least 5 years old. Some events, like family matinees or certain dance performances, are specifically designed for younger audiences. Always check the event page for age recommendations.

Can I get a refund if I can’t attend?

All sales are final. No refunds or exchanges are permitted unless a performance is canceled or rescheduled. The Long Center offers ticket insurance through a third-party provider at checkout—consider adding it for high-value tickets.

Is the venue accessible for people with disabilities?

Yes. The Long Center is fully ADA-compliant with wheelchair-accessible seating, hearing assistance devices, tactile signage, and accessible restrooms. Sign language interpreters and audio description services are available upon request with 72 hours’ notice.

How early should I arrive for a show?

For most performances, arrive 60–90 minutes before curtain. For sold-out events or those with enhanced security (e.g., comedy specials or high-profile concerts), aim for 90–120 minutes early.

Can I take photos during the show?

No. Photography, video recording, and audio recording are strictly prohibited during performances to protect the artists’ rights and ensure an uninterrupted experience for all guests. Flash photography is especially disruptive.

Do I need to wear formal attire?

No. While some patrons choose to dress up, business casual or smart casual attire is perfectly acceptable. Comfort and confidence are more important than formality.

How do I find out about free or discounted tickets?

Look for “Arts for All” programs, student discounts, senior rates, and community partnerships. The Long Center also offers free community concerts throughout the year—check the calendar for outdoor events on the lakefront.

Conclusion

Catching a show at the Long Center is more than an outing—it’s an immersion into the heart of Austin’s vibrant arts scene. From the moment you step into the Grand Lobby, you’re surrounded by creativity, community, and care. By following this guide, you transform from a passive attendee into an informed, confident participant in the cultural life of the city.

Whether you’re drawn to the soaring strings of a symphony, the rhythmic pulse of a jazz ensemble, or the emotional depth of a theatrical masterpiece, the Long Center offers a space where art is not just performed—it’s celebrated. The key to unlocking the full experience lies in preparation: researching events, planning your arrival, choosing your seat wisely, and respecting the shared environment of the venue.

As you build your own history of performances at the Long Center, remember that each visit contributes to a larger story—one of connection, inspiration, and enduring beauty. Don’t just go to a show. Be part of the performance. Let the music move you. Let the stage ignite your imagination. And come back again.