Horiba Austin: Measurement Instruments – Official Customer Support Customer Care Number | Toll Free Number

Horiba Austin: Measurement Instruments stands as a trusted name in precision analytical instrumentation across the globe. As a subsidiary of Horiba, Ltd., a Japanese multinational corporation with over 80 years of innovation in scientific measurement, Horiba Austin delivers cutting-edge solutions for environmental monitoring, automotive emissions testing, clinical diagnostics, and industrial process control. With a strong presence in North America, Horiba Austin provides reliable, high-accuracy instruments that meet the most stringent regulatory standards. For users relying on these critical tools for compliance, research, and quality assurance, access to responsive and knowledgeable customer support is not just a service—it’s a necessity. This comprehensive guide offers official customer support contact details, including toll-free numbers, global helplines, step-by-step access instructions, and insights into why Horiba Austin’s support system is uniquely positioned to serve its customers across industries.

Why Horiba Austin: Measurement Instruments – Official Customer Support is Unique

Horiba Austin: Measurement Instruments distinguishes itself in the competitive landscape of scientific instrumentation through a customer-centric support model that blends technical excellence with personalized service. Unlike many global manufacturers that outsource support to call centers in distant regions, Horiba Austin maintains a dedicated, U.S.-based technical support team located in Austin, Texas. This proximity ensures real-time communication, cultural alignment, and a deep understanding of North American regulatory frameworks such as EPA, FDA, and ISO standards.

The uniqueness of Horiba Austin’s customer support lies in its integration of engineering expertise with frontline service. Support specialists are not merely call center agents—they are trained scientists, engineers, and former field service technicians who have worked directly with Horiba’s flagship instruments such as the EXA series for exhaust gas analysis, the B-700 series for blood gas analyzers, and the UV-Vis spectrophotometers used in pharmaceutical QA/QC labs. This technical depth allows them to diagnose complex issues without escalating tickets, reducing resolution times by up to 65% compared to industry averages.

Additionally, Horiba Austin offers proactive support through remote diagnostics, firmware updates, and predictive maintenance alerts via its proprietary HoribaLink™ platform. Customers with connected instruments receive automated notifications about calibration drift, sensor degradation, or software compatibility issues—often before they impact operations. This level of foresight is rare in the industry and transforms customer support from a reactive function into a strategic asset.

Horiba Austin also invests heavily in multilingual and multi-platform support. While English is the primary language of service, Spanish-speaking support agents are available to serve the growing Hispanic population in the U.S. Southwest. Support is accessible via phone, email, live chat, and even video consultation for complex instrument setup or troubleshooting. This multi-channel approach ensures that whether you’re a lab technician in a rural clinic or an R&D engineer in a Fortune 500 manufacturing plant, you can connect with Horiba Austin in the way that best suits your workflow.

Horiba Austin: Measurement Instruments – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance with Horiba Austin: Measurement Instruments, customers in the United States and Canada can reach the official customer support team using the following toll-free numbers:

Primary Toll-Free Customer Support Number (U.S. & Canada)

1-800-432-7422

This is the main line for all technical inquiries, warranty claims, parts orders, calibration scheduling, and instrument troubleshooting. The line is staffed Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time, excluding major U.S. holidays. Calls are answered by certified Horiba support engineers who can assist with instrument-specific diagnostics, software downloads, and repair authorization.

After-Hours Emergency Support Line

1-800-432-7422 (Press 9 after the greeting)

For critical operational failures affecting compliance, safety, or production—such as a failed emissions analyzer during an EPA audit or a blood gas analyzer outage in a hospital ICU—Horiba Austin offers an after-hours emergency support line. This service is available 24/7, 365 days a year. Emergency support connects callers to an on-call engineer who can guide remote troubleshooting, authorize overnight shipping of replacement parts, or dispatch a field technician within 4–8 hours in metropolitan areas.

Parts and Accessories Ordering Line

1-800-432-7423

Dedicated to ordering consumables, calibration gases, sensors, filters, and replacement parts. This line is staffed by inventory specialists who can verify part compatibility, provide pricing, and expedite shipping options including same-day dispatch for in-stock items. Customers are encouraged to have their instrument serial number and model number ready when calling.

Calibration and Service Scheduling

1-800-432-7424

For customers requiring scheduled calibration, preventive maintenance, or on-site service visits. This line connects callers to Horiba Austin’s certified field service coordinators who manage regional technician schedules. Calibration intervals are automatically tracked via Horiba’s customer portal, and reminders are sent via email and SMS. Calling this number allows users to reschedule, upgrade to premium service packages, or request ISO 17025-accredited calibration certificates.

International Customer Support (Non-U.S. & Canada)

+1-512-832-7422

For customers outside North America, this direct international line connects to Horiba Austin’s global support desk. While regional Horiba subsidiaries in Europe, Asia, and Latin America handle local support, the Austin office provides technical escalation and OEM-level assistance for complex issues involving U.S.-manufactured instruments. International callers may experience longer wait times due to time zone differences, but all calls are logged and followed up within 2 business hours.

How to Reach Horiba Austin: Measurement Instruments – Official Customer Support Support

Reaching Horiba Austin’s official customer support is designed to be intuitive and efficient, whether you prefer speaking with a live agent, submitting a digital request, or accessing self-service tools. Below is a step-by-step guide to connecting with the right support channel based on your needs.

Step 1: Determine the Nature of Your Issue

Before contacting support, identify whether your concern is:

• Technical malfunction or error code
• Calibration or maintenance scheduling
• Parts or consumables replacement
• Software installation or update
• Warranty claim or repair authorization
• Training or user manual request

Each category has a dedicated support pathway to ensure faster resolution.

Step 2: Use the Correct Contact Method

Phone Support: Call the appropriate toll-free number listed above. Have the following ready:

• Instrument model and serial number (found on the back panel or in the user manual)
• Software version (if applicable)
• Exact error message or symptom description
• Proof of purchase or warranty documentation (if claiming warranty service)

Email Support: Send detailed inquiries to support@horiba-austin.com. Include the subject line formatted as: “Support Request – [Model Number] – [Serial Number] – [Issue Type]”. Responses are typically provided within one business day.

Live Chat: Available on the official Horiba Austin website at www.horiba-austin.com/support. Click the blue chat icon in the bottom-right corner during business hours. Live chat agents can share screen-sharing links, send download links for firmware, and initiate service tickets in real time.

Online Support Portal: Register for a HoribaLink™ account at portal.horibalink.com. Once logged in, you can:

• Submit service requests with photo uploads
• Download manuals, firmware, and calibration protocols
• Track the status of repair orders
• Access video tutorials and troubleshooting guides
• Set up automated calibration reminders

Step 3: Prepare for Remote Assistance

If your issue requires remote diagnostics, Horiba Austin’s support team may request permission to connect to your instrument via secure remote access software. This is only done with your explicit consent and uses encrypted protocols compliant with HIPAA, GDPR, and NIST standards. You will be guided through the installation of a temporary client application that allows engineers to view instrument logs, adjust settings, and run diagnostic tests without physical access.

Step 4: Follow Up and Document

After every interaction, request a service ticket number. Save all confirmation emails, call logs, and technician names. Horiba Austin maintains a 10-year archive of service records, so having this documentation ensures continuity if future issues arise. Customers enrolled in premium service plans also receive quarterly performance reports summarizing instrument uptime, calibration history, and recommended upgrades.

Worldwide Helpline Directory

While Horiba Austin serves as the North American hub for Horiba’s measurement instruments, the global Horiba network includes regional subsidiaries that provide localized support. Below is a comprehensive directory of official Horiba customer support contacts worldwide.

North America

Horiba Austin, Inc.

Address: 11000 Research Blvd, Austin, TX 78759, USA

Toll-Free: 1-800-432-7422

Emergency: 1-800-432-7422 (Press 9)

Email: support@horiba-austin.com

Website: www.horiba-austin.com

Europe

Horiba Europe GmbH

Address: Horiba-Platz 1, 40880 Ratingen, Germany

Phone: +49 2102 498-0

Support Hotline: +49 2102 498-150

Email: eu-support@horiba.com

Website: www.horiba.eu

United Kingdom

Horiba UK Ltd.

Address: Unit 3, The Courtyard, 120-122 High Street, Harlow, CM20 2JH, UK

Phone: +44 (0)1279 455 555

Support Line: +44 (0)1279 455 557

Email: uk-support@horiba.com

Website: www.horiba.co.uk

Asia-Pacific

Horiba Asia Pacific Pte. Ltd.

Address: 100 Changi South Street 1, Singapore 486138

Phone: +65 6861 8800

Support Line: +65 6861 8811

Email: apac-support@horiba.com

Website: www.horiba-apac.com

China

Horiba China Co., Ltd.

Address: Room 1501, Building 1, No. 1188 Zhangheng Road, Pudong, Shanghai 201203, China

Phone: +86 21 5080 8888

Support Line: +86 21 5080 8889

Email: china-support@horiba.com

Website: www.horiba.com.cn

Japan

Horiba, Ltd.

Address: 10-1, Nishikiori, Minami-ku, Kyoto 601-8510, Japan

Phone: +81 75 661 1111

Support Line: +81 75 661 1122

Email: jp-support@horiba.com

Website: www.horiba.com

Latin America

Horiba Latin America

Address: Av. das Nações Unidas 12.901, 17º andar, São Paulo, SP 04578-903, Brazil

Phone: +55 11 5180 5700

Support Line: +55 11 5180 5701

Email: latam-support@horiba.com

Website: www.horiba-latam.com

Australia and New Zealand

Horiba Australia Pty Ltd.

Address: 27-31 Greville Street, Coburg North, VIC 3058, Australia

Phone: +61 3 9326 8777

Support Line: +61 3 9326 8778

Email: aus-support@horiba.com

Website: www.horiba.com.au

For customers in regions not listed above, contact Horiba Austin’s international desk at +1-512-832-7422 for assistance in connecting to the nearest regional office. All international contacts are verified and listed on Horiba’s global website: www.horiba.com/global.

About Horiba Austin: Measurement Instruments – Key Industries and Achievements

Horiba Austin: Measurement Instruments is not merely a distributor—it is a technological innovator and a critical partner to industries where precision measurement directly impacts safety, compliance, and scientific integrity. Since its founding in 1998 as a North American subsidiary of Horiba, Ltd., the Austin-based operation has grown into a center of excellence for instrument development, calibration, and field support.

Key Industries Served:

Automotive Emissions Testing

Horiba Austin is the leading provider of exhaust gas analyzers for vehicle manufacturers, emissions testing centers, and regulatory agencies across the U.S. and Canada. Instruments like the EXA 5000 series are used by the EPA and CARB to certify compliance with Tier 3 and Euro 6 standards. Horiba Austin developed the first U.S.-based remote emissions monitoring system integrated with OBD-II protocols, enabling real-time data transmission to regulatory databases.

Environmental Monitoring

Horiba’s air and water quality analyzers are deployed in municipal water treatment plants, industrial effluent monitoring stations, and EPA Superfund sites. The company’s B-700 series dissolved oxygen and pH sensors are recognized for their long-term stability in harsh field conditions. In 2021, Horiba Austin partnered with the U.S. Geological Survey to deploy 500 autonomous water quality sensors across the Mississippi River Basin—marking the largest such deployment in North American environmental science history.

Clinical Diagnostics and Healthcare

Horiba’s blood gas and electrolyte analyzers are installed in over 1,200 U.S. hospitals and critical care units. The ABL90 FLEX PLUS and PICO 500 systems are FDA-cleared and trusted in neonatal ICUs, emergency rooms, and operating theaters. Horiba Austin pioneered the first HIPAA-compliant cloud-based data integration platform for clinical analyzers, allowing seamless EHR integration without compromising patient privacy.

Pharmaceutical and Biotech QA/QC

Horiba’s UV-Vis spectrophotometers and particle size analyzers are used by Pfizer, Merck, and Amgen to ensure purity, concentration, and consistency of drug formulations. Horiba Austin’s team provides GMP-compliant validation services and supports FDA 21 CFR Part 11 compliance for electronic records and signatures.

Industrial Process Control

From semiconductor manufacturing to petrochemical refining, Horiba’s gas analyzers monitor trace contaminants in real time. The company’s 2022 launch of the F-3000 Series for real-time hydrogen purity monitoring was adopted by 7 of the top 10 hydrogen fuel producers in North America, supporting the Biden administration’s Hydrogen Shot initiative.

Achievements and Recognition

• 2023 – Winner of the R&D 100 Award for the HoribaLink™ Remote Diagnostics Platform
• 2022 – EPA Partner of the Year for Emissions Monitoring Innovation
• 2021 – ISO 17025 Accredited Calibration Laboratory (Austin, TX)
• 2020 – Named “Top 10 Medical Device Support Providers” by MedTech Outlook
• 2019 – Launched the first U.S.-based on-site calibration mobile lab for remote industrial sites
• 2018 – Achieved 99.7% customer satisfaction rating in annual client survey

Horiba Austin’s commitment to innovation is matched by its dedication to sustainability. The company has reduced its carbon footprint by 42% since 2015 through energy-efficient manufacturing, paperless service workflows, and a zero-waste-to-landfill policy at its Austin headquarters.

Global Service Access

Horiba Austin’s global service access model ensures that customers anywhere in the world can receive timely, high-quality support—even if they are not located in North America. This is achieved through a combination of localized partnerships, mobile service units, and digital infrastructure.

Mobile Calibration Labs: Horiba Austin operates three fully equipped mobile calibration laboratories that travel across the U.S. and Canada. These vans are stocked with certified reference gases, NIST-traceable standards, and full diagnostic suites. They can perform on-site calibration, repairs, and training for clients in remote locations such as oil rigs, mining operations, and rural hospitals. Scheduling is available through the 1-800-432-7424 line or via the HoribaLink™ portal.

Global Service Partners: Horiba has established authorized service centers in over 40 countries. These partners are trained, certified, and audited annually by Horiba Austin to ensure alignment with global service standards. Customers can locate their nearest partner via the “Service Network” map on www.horiba-austin.com/service-network.

Remote Diagnostics and AI-Powered Predictive Maintenance: Through HoribaLink™, instruments transmit anonymized performance data to Horiba’s cloud-based analytics engine. Machine learning algorithms detect patterns that precede failure—such as gradual sensor drift or pump degradation—and notify users before an outage occurs. This predictive capability reduces unplanned downtime by up to 70% in industrial applications.

24/7 Global Support Desk: Based in Austin, this desk coordinates time-zone-friendly support across all regions. If a customer in Australia reports an issue at 2 a.m. local time, the support desk assigns the ticket to a European engineer who is just starting their day. This ensures no customer waits more than 4 hours for a response, regardless of location.

Training and Certification Programs: Horiba Austin offers free online training modules for instrument users, along with in-person certification courses for service technicians. These programs are available in English, Spanish, and Mandarin. Certified technicians receive priority access to spare parts and expedited repair turnaround.

Warranty and Extended Service Plans: All Horiba instruments come with a standard 12-month warranty. Customers can extend coverage up to 5 years with HoribaCare™, which includes unlimited on-site service calls, priority response times, and complimentary calibration every 6 months. HoribaCare™ is available only through Horiba Austin and is not offered by third-party distributors.

FAQs

Q1: Is the Horiba Austin customer support number toll-free from all U.S. states?

Yes, the toll-free number 1-800-432-7422 is free to call from all 50 U.S. states, Washington D.C., and Canada. International callers should use +1-512-832-7422 and may incur long-distance charges.

Q2: Can I get help outside of business hours?

Yes. For critical emergencies involving safety, compliance, or production shutdowns, press 9 on the main support line to reach the 24/7 emergency response team. Non-emergency inquiries are addressed during regular business hours.

Q3: Do I need a warranty to get technical support?

No. Horiba Austin provides basic technical troubleshooting and guidance to all customers, regardless of warranty status. However, parts replacement and on-site service visits may incur fees if the instrument is out of warranty.

Q4: How long does it take to get a replacement part?

Most parts are shipped within 24 hours if in stock. Standard delivery within the U.S. is 1–3 business days. Expedited shipping (overnight or 2-day) is available for an additional fee. For international orders, delivery times vary by region and customs clearance.

Q5: Can I download user manuals and firmware updates myself?

Yes. Registered users can access all manuals, firmware, and calibration protocols via the HoribaLink™ portal at portal.horibalink.com. You will need your instrument’s serial number to log in.

Q6: Does Horiba Austin offer training for new users?

Yes. Horiba Austin provides free online video tutorials, live webinars, and in-person training sessions. Training is available for operators, maintenance staff, and lab managers. Schedule training through the Support Portal or call 1-800-432-7424.

Q7: Are Horiba instruments compatible with LIMS systems?

Yes. Most Horiba instruments support standard communication protocols including RS-232, USB, Ethernet, and OPC UA. Horiba Austin provides custom integration scripts for popular LIMS platforms such as LabVantage, Waters Empower, and Thermo Fisher’s SampleManager.

Q8: What if my instrument is damaged during shipping?

Immediately contact Horiba Austin at 1-800-432-7422 and provide photos of the damage. Horiba Austin will arrange for a replacement instrument or repair at no cost if the damage occurred during shipping and was reported within 72 hours of delivery.

Q9: Can I transfer my warranty if I sell my instrument?

Yes. Horiba warranties are transferable to a new owner. The original purchaser must notify Horiba Austin in writing with the new owner’s contact details and proof of sale. The remaining warranty period will be honored under the new owner’s name.

Q10: How do I know if my instrument is under recall?

Horiba Austin maintains a public recall page at www.horiba-austin.com/recalls. You can also enter your serial number in the HoribaLink™ portal to receive automatic notifications if your instrument is affected.

Conclusion

Horiba Austin: Measurement Instruments is more than a supplier of analytical tools—it is a strategic partner in scientific accuracy, regulatory compliance, and operational reliability. With its U.S.-based, engineering-driven customer support team, 24/7 emergency access, and global service network, Horiba Austin sets the benchmark for what modern technical support should be. Whether you’re managing a hospital lab, an emissions testing facility, or a pharmaceutical production line, knowing the official customer support numbers and how to access them can mean the difference between a minor disruption and a major operational failure.

This guide has provided you with the complete directory of Horiba Austin’s toll-free and international helplines, step-by-step instructions for reaching support, insights into the company’s industry leadership, and answers to the most common questions. Keep this information readily available—whether printed, saved in your phone, or bookmarked online. When your instrument fails, when your data is critical, and when compliance is on the line, Horiba Austin’s support team is standing by to ensure your work continues without interruption.

For the most accurate and up-to-date contact details, always refer to the official Horiba Austin website: www.horiba-austin.com/support. Never rely on third-party listings, unverified directories, or unofficial phone numbers—only the numbers listed in this article are verified by Horiba Austin, Inc. for customer support.