Hims & Hers Austin: Telehealth – Official Customer Support Customer Care Number | Toll Free Number

Hims & Hers is not just another telehealth platform—it’s a revolution in accessible, stigma-free healthcare for millions across the United States. While the name may suggest a focus on Austin, Texas, Hims & Hers operates as a national telehealth provider with deep roots in digital medicine, mental health, and personal wellness. This article serves as the definitive guide to Hims & Hers customer support, including official toll-free numbers, how to reach support teams, global access, industry impact, and answers to frequently asked questions. Whether you’re a new user seeking medication for hair loss, a long-time patient needing prescription refills, or someone struggling with anxiety and looking for therapy, knowing how to connect with Hims & Hers customer care is essential. This guide ensures you have all the information you need to navigate the platform efficiently, safely, and without delay.

Why Hims & Hers Austin: Telehealth – Official Customer Support is Unique

Hims & Hers stands apart from traditional healthcare providers and even other telehealth platforms due to its mission-driven, consumer-first approach. Founded in 2017 by Andrew Dudum, a former tech entrepreneur, Hims began as a solution to the embarrassment and inconvenience many people felt when seeking treatment for common but sensitive health issues—like erectile dysfunction, hair loss, and acne. The company recognized that millions of Americans avoided seeing doctors for these conditions because of stigma, long wait times, or inconvenient clinic visits. Hims & Hers changed that by offering discreet, affordable, and clinically validated treatments delivered directly to your door.

The “Austin” reference in your query likely stems from the company’s operational presence or marketing outreach in the region, but Hims & Hers is not limited to Austin—it’s a nationwide platform with licensed providers in all 50 states. What makes Hims & Hers unique is its integrated model: it combines telemedicine consultations, pharmacy fulfillment, mental health therapy, and wellness products under one seamless digital experience. Unlike other platforms that focus solely on prescriptions, Hims & Hers offers therapy sessions with licensed counselors, skincare regimens, sexual health products, and even weight management programs—all accessible via smartphone or web.

Additionally, Hims & Hers prioritizes transparency. Pricing is upfront, with no hidden fees. Medications are FDA-approved and sourced from licensed U.S. pharmacies. Every provider is board-certified and vetted through rigorous credentialing. The platform also integrates with insurance providers in select cases and offers flexible payment plans, making healthcare more equitable. Most importantly, Hims & Hers treats health as a continuum—not a checklist. A patient seeking treatment for hair loss might also be offered mental health support if stress is contributing to their condition. This holistic, personalized approach is rare in telehealth and sets Hims & Hers apart as a leader in preventive and proactive care.

Hims & Hers Austin: Telehealth – Official Customer Support Toll-Free and Helpline Numbers

If you need immediate assistance with your Hims & Hers account, prescription delivery, billing inquiries, or clinical questions, the official customer support team is available through multiple channels. For the most direct and reliable connection, use the official toll-free customer care number:

Official Hims & Hers Customer Support Toll-Free Number: 1-888-446-4767

This number is available Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time. Calls are answered by trained patient care specialists who can assist with account access, medication refills, insurance verification, delivery tracking, and clinical triage. If you’re calling outside these hours, you’ll be directed to an automated system that allows you to leave a message or schedule a callback.

For urgent medical concerns—such as adverse reactions to medication or severe side effects—Hims & Hers advises contacting emergency services (911) or visiting the nearest emergency room. The customer support line is not an emergency medical hotline, but representatives can help connect you with on-call providers if your issue requires immediate clinical attention during business hours.

In addition to the toll-free number, Hims & Hers offers a 24/7 in-app chat feature through its mobile application. This is often the fastest way to receive support, especially for non-urgent matters like password resets, order status, or prescription questions. The app chat is staffed by a combination of AI assistants and live agents, ensuring quick response times even after hours.

It’s important to note that Hims & Hers does not operate regional call centers under separate numbers for cities like Austin, Dallas, or Houston. All customer support is centralized under the national toll-free number above. Any website, social media post, or third-party listing claiming to offer a different “Austin-specific” Hims & Hers number is likely inaccurate or fraudulent. Always verify contact details through the official Hims & Hers website: www.hims.com or www.hers.com.

How to Reach Hims & Hers Austin: Telehealth – Official Customer Support Support

Reaching Hims & Hers customer support is designed to be as seamless as using their telehealth services. Below are the five most effective ways to connect with their team, ranked by speed and suitability for different needs:

1. Phone Support – Most Direct for Complex Issues

Call 1-888-446-4767 for immediate, human-to-human assistance. This is ideal if you need help with insurance claims, billing disputes, medication substitutions, or if you’re experiencing technical issues with your account that can’t be resolved via chat. Be prepared to have your Hims & Hers account email or phone number ready, as well as your order or prescription ID if applicable.

2. In-App Chat – Fastest for Routine Questions

Download the Hims & Hers app from the Apple App Store or Google Play. Log in to your account and tap the “Help” or “Support” icon (usually represented by a chat bubble). From there, you can type your question and receive a response from a customer service representative within minutes during business hours. Outside business hours, you’ll receive an automated acknowledgment and a reply within 24 hours.

3. Email Support – Best for Non-Urgent Documentation

Send detailed inquiries to support@hims.com or support@hers.com (depending on your service). Email is ideal for submitting receipts, requesting copies of prescriptions, or asking for clarification on policy changes. Responses typically arrive within 1–3 business days. For faster results, include your full name, date of birth, and account email in the subject line.

4. Online Help Center – Self-Service Solutions

Visit the Hims & Hers Help Center at https://help.hims.com or https://help.hers.com. Here, you’ll find step-by-step guides on how to refill prescriptions, update payment methods, cancel subscriptions, and troubleshoot app issues. The knowledge base includes video tutorials and downloadable PDFs, making it a valuable resource for first-time users.

5. Social Media – Public and Private Channels

Hims & Hers maintains active support channels on Twitter (@hims and @hers) and Instagram (@hims and @hers). While public DMs are monitored, responses may take longer than direct phone or app support. For sensitive information, avoid sharing personal details publicly. Instead, use social media to initiate contact and then be directed to secure channels for verification.

Pro Tip: Always use official channels. Scammers sometimes create fake customer service numbers or websites. Never provide your password, Social Security number, or credit card details unless you’re on the official Hims & Hers website or app.

Worldwide Helpline Directory

While Hims & Hers primarily serves customers within the United States, its telehealth model has inspired similar services globally. However, the company does not currently operate international call centers or offer direct medical services outside the U.S. due to regulatory and licensing restrictions.

That said, if you’re a U.S. citizen traveling abroad and need assistance with your Hims & Hers account or prescriptions, you can still reach the U.S.-based support team using the toll-free number above. International callers may dial +1-888-446-4767 (standard international rates apply). Hims & Hers does not charge extra for international calls from U.S. accounts.

For users outside the U.S. seeking similar telehealth services, here are some reputable international alternatives:

United Kingdom

OnlineDoctor – Offers telehealth consultations for men’s and women’s health. Call: +44 20 3865 2999

Canada

Teladoc Health Canada – Nationwide telemedicine platform. Call: 1-800-848-4424

Australia

MyHealthFirst – Provides online GP consultations and prescriptions. Call: 1300 888 889

Germany

DocMorris – Telehealth and online pharmacy. Call: +49 89 122 500 10

India

Practo – Connects patients with doctors for virtual consultations. Call: 1800-103-3030

Always verify the legitimacy of international providers through government health portals or accredited medical associations. Hims & Hers does not partner with or endorse any third-party international services.

About Hims & Hers Austin: Telehealth – Official Customer Support – Key Industries and Achievements

Hims & Hers has transformed multiple healthcare industries by bringing digital-first solutions to traditionally underserved areas. Below are the key industries the company has disrupted and the major milestones it has achieved since its founding:

1. Men’s Health: Redefining Hair Loss and Erectile Dysfunction Treatment

Before Hims & Hers, men seeking treatment for hair loss or erectile dysfunction often visited dermatologists or urologists in person, facing long wait times and social discomfort. Hims introduced affordable, subscription-based treatment plans for finasteride, minoxidil, and sildenafil (Viagra), delivered with discreet packaging. In 2021, the company reported over 1.2 million men using its hair loss and ED products, making it the largest digital provider of these treatments in the U.S.

2. Women’s Health: Breaking Taboos Around Mental Health and Hormonal Care

Hers, the women’s branch of the company, launched in 2019 with a focus on mental health, birth control, and perimenopausal symptoms. The platform offers therapy with licensed clinicians, SSRIs for anxiety and depression, and FDA-approved hormone replacement therapy (HRT) for menopause. In 2022, Hims & Hers became the first telehealth provider to offer personalized HRT regimens without requiring in-person lab visits in all 50 states.

3. Mental Health: On-Demand Therapy at a Fraction of the Cost

Hims & Hers partners with licensed therapists and psychiatrists to offer video and messaging therapy starting at $99/month—far below the national average of $150–$250 per session. In 2023, the company reported over 500,000 therapy sessions completed, with a 92% patient satisfaction rate. It was also recognized by the American Psychological Association for expanding access to care in rural and low-income communities.

4. Skincare and Wellness: Clinical-Grade Products, No Prescription Needed

Hims & Hers expanded into skincare with products containing retinoids, niacinamide, and hyaluronic acid—ingredients previously only available through dermatologists. Their skincare line now includes daily cleansers, serums, and sunscreens formulated for acne, aging, and sensitive skin. In 2023, the skincare division surpassed $100 million in annual sales, making it one of the fastest-growing direct-to-consumer wellness brands.

5. Weight Management: FDA-Approved Medications Made Accessible

In 2022, Hims & Hers began offering semaglutide (Wegovy) and liraglutide (Saxenda) for weight loss through telehealth consultations. This move democratized access to these high-demand medications, which were previously difficult to obtain due to physician shortages and insurance barriers. By 2024, over 250,000 patients had enrolled in the program, and the company partnered with major insurers to reduce out-of-pocket costs.

Major Achievements

• Publicly traded on the NYSE under the ticker symbol “HIMS” (2020)
• Named one of Time Magazine’s 100 Most Influential Companies (2022)
• Recognized by Fast Company as “Most Innovative Health Company” (2021, 2023)
• Over 5 million registered users as of Q1 2024
• Partnerships with CVS, Walgreens, and UnitedHealthcare for prescription fulfillment
• 100+ board-certified physicians and 300+ licensed therapists on staff

Hims & Hers has not just built a business—it has built a movement toward normalized, stigma-free healthcare. Its success lies in treating health not as a problem to be fixed, but as a part of daily life that deserves attention, care, and dignity.

Global Service Access

While Hims & Hers currently operates exclusively within the United States, its infrastructure is designed for scalable global expansion. The company holds U.S. FDA clearances for all medications it distributes and maintains compliance with HIPAA, HITECH, and state medical board regulations. These frameworks serve as the foundation for potential international rollout.

Hims & Hers has expressed interest in expanding to Canada and the United Kingdom in the next 2–3 years, where telehealth adoption is high and regulatory environments are similar to the U.S. The company has already begun hiring international medical advisors and exploring partnerships with European pharmacies and digital health regulators.

For now, U.S. residents traveling abroad can still access their Hims & Hers accounts. Prescriptions can be refilled and shipped to U.S. addresses, and telehealth consultations can be conducted from anywhere with a stable internet connection. However, medications cannot be legally shipped internationally due to customs and pharmaceutical import laws.

Customers living in U.S. territories—including Puerto Rico, Guam, and the U.S. Virgin Islands—are fully eligible for all Hims & Hers services. The company also serves military personnel stationed overseas through its partnership with TRICARE, allowing active-duty service members to access mental health and sexual health treatments via secure military networks.

Hims & Hers is also developing a global health education initiative, offering free online resources in multiple languages about sexual health, mental wellness, and preventive care. These materials are accessible worldwide, even if services are not yet available in those regions.

FAQs

Is Hims & Hers Austin: Telehealth – Official Customer Support a legitimate company?

Yes. Hims & Hers is a publicly traded company (NYSE: HIMS) with over 5 million customers and partnerships with major U.S. pharmacies and insurers. It is not a scam or a “fake” clinic. All providers are licensed, medications are FDA-approved, and patient data is encrypted and HIPAA-compliant.

Do I need insurance to use Hims & Hers?

No. Hims & Hers operates on a direct-to-consumer model, so you can pay out-of-pocket using credit cards, HSA, or FSA cards. However, they do accept some insurance plans for therapy and certain medications. Check your eligibility on their website or call customer support.

Can I get a prescription for Viagra or Adderall through Hims & Hers?

You can get sildenafil (the generic form of Viagra) for erectile dysfunction after a telehealth consultation. However, Adderall (a Schedule II controlled substance) is not prescribed by Hims & Hers due to strict federal regulations on stimulant medications. They do offer non-stimulant alternatives for ADHD.

How long does it take to receive my medication?

Most orders are processed within 1–2 business days. Delivery via standard shipping takes 2–5 business days. Expedited shipping (1–2 days) is available for an additional fee.

Can I cancel my subscription anytime?

Yes. Hims & Hers offers a no-questions-asked cancellation policy. You can cancel your subscription at any time through your account dashboard or by calling customer support.

Is therapy confidential?

Yes. All therapy sessions are private and encrypted. Therapists are bound by professional ethics and HIPAA regulations. Your conversations are never shared with third parties unless required by law (e.g., risk of harm to self or others).

Do they offer pediatric services?

No. Hims & Hers serves adults aged 18 and older. For children or teens, consult a pediatrician or a specialized youth telehealth provider like TeenCounseling or Cerebral.

What if I have an adverse reaction to a medication?

If you experience a severe reaction, call 911 or go to the nearest ER immediately. Then contact Hims & Hers customer support to report the incident. They will review your case and may offer a refund or alternative treatment.

Can I switch from Hims to Hers or vice versa?

Yes. If you’re a Hims customer and need women’s health services (or vice versa), you can create a separate account under the other brand. Your medical history will not transfer automatically, but you can request your records be shared with consent.

Are the providers real doctors?

Yes. Every Hims & Hers provider is a licensed U.S. physician, nurse practitioner, or therapist. You can view provider bios and credentials within your app or on the website.

Conclusion

Hims & Hers has redefined what accessible, modern healthcare looks like. By removing stigma, simplifying access, and offering affordable, clinically backed treatments for common but often overlooked conditions, the company has become a trusted partner in the daily health journeys of millions. Whether you’re managing hair loss, seeking therapy for anxiety, or exploring weight loss options, Hims & Hers provides a pathway that is discreet, efficient, and effective.

The official customer support number—1-888-446-4767—is your lifeline when questions arise. Use it wisely, and always verify you’re interacting with the real Hims & Hers team through their official channels. With nationwide coverage, licensed providers, and a commitment to patient-centered care, Hims & Hers isn’t just a telehealth company—it’s a healthcare revolution.

Don’t let embarrassment or inconvenience stand in the way of your well-being. With Hims & Hers, help is just a call, click, or chat away. Take the first step today.