DrChrono Austin: Mobile EHR – Official Customer Support Customer Care Number | Toll Free Number

In today’s fast-paced healthcare environment, electronic health records (EHR) systems are no longer a luxury—they are a necessity. Among the most innovative and user-friendly platforms in the market is DrChrono, a cloud-based EHR and medical practice management solution developed by a team of physicians and technologists based in Austin, Texas. DrChrono Austin: Mobile EHR has rapidly gained recognition for its intuitive design, seamless integration with medical devices, and robust mobile capabilities. But even the most advanced technology requires reliable, responsive customer support. Whether you’re a solo practitioner, a multi-location clinic, or a large healthcare network, knowing how to reach DrChrono’s official customer support team can mean the difference between operational efficiency and costly downtime. This comprehensive guide provides everything you need to know about DrChrono Austin: Mobile EHR’s official customer support, including toll-free numbers, global access, industry applications, and step-by-step guidance on how to connect with their expert team.

Introduction – About DrChrono Austin: Mobile EHR – Official Customer Support, History, and Industries

DrChrono was founded in 2010 by Michael Nusimow, a physician and entrepreneur who recognized the inefficiencies and frustrations inherent in traditional EHR systems. Based in Austin, Texas—a city renowned for its thriving tech ecosystem and healthcare innovation—DrChrono set out to build an EHR platform that was not only compliant with federal regulations like HIPAA and Meaningful Use but also intuitive enough for clinicians to adopt without extensive training. The company’s breakthrough came with the launch of its mobile-first EHR application, designed specifically for iOS and Android devices, allowing physicians to document patient encounters, order labs, prescribe medications, and manage billing—all from their smartphones or tablets.

Since its inception, DrChrono has evolved from a startup into a full-service healthcare technology platform serving over 100,000 healthcare professionals across the United States and beyond. Its customer support team, headquartered in Austin, operates 24/7 to assist users with technical issues, billing inquiries, integration challenges, and workflow optimization. Unlike many EHR vendors that outsource support to third-party call centers, DrChrono maintains an in-house, U.S.-based support team composed of former clinicians, certified EHR specialists, and software engineers who understand the nuances of medical practice.

DrChrono serves a diverse range of industries within healthcare, including primary care, dermatology, orthopedics, behavioral health, urgent care, telemedicine, and specialty clinics. Its platform is also widely adopted by medical groups participating in value-based care models, accountable care organizations (ACOs), and Medicare Advantage programs. The company’s commitment to interoperability has made it a preferred EHR partner for labs, imaging centers, pharmacies, and health information exchanges (HIEs) seeking seamless data flow.

Today, DrChrono Austin: Mobile EHR stands as a leader in mobile-first healthcare technology, praised by users for its speed, customization, and real-time data access. But behind every successful platform is a dedicated support infrastructure—and knowing how to access that support is critical for any practice relying on DrChrono to manage patient care.

Why DrChrono Austin: Mobile EHR – Official Customer Support is Unique

Not all EHR customer support teams are created equal. Many vendors offer automated chatbots, delayed email responses, or outsourced call centers with limited medical knowledge. DrChrono’s customer support model breaks the mold by combining clinical expertise with technical proficiency—something few competitors can match.

First, DrChrono’s support team is staffed by licensed medical professionals and certified EHR specialists who have firsthand experience using the platform in real clinical settings. This means when you call with a question about documenting a patient’s diabetes management plan or troubleshooting a lab result sync issue, you’re speaking to someone who has likely encountered the exact same scenario before.

Second, DrChrono offers personalized, proactive support. Rather than waiting for you to report a problem, their team often identifies potential issues through system analytics and reaches out with solutions before downtime occurs. For example, if a clinic’s billing codes are not aligning with payer requirements, DrChrono’s support team may send a tailored alert with step-by-step instructions to correct the issue.

Third, the company maintains a transparent, no-escalation policy. Unlike other vendors that force users to navigate complex tiered support systems, DrChrono ensures that every call is answered by a qualified representative who can resolve the issue on the first contact. If a problem requires engineering intervention, the support agent coordinates directly with the development team and provides you with a direct update timeline—no holding, no transferring, no voicemail loops.

Fourth, DrChrono’s support extends beyond technical assistance. Their team offers workflow optimization consulting, onboarding training sessions, EHR customization advice, and even guidance on navigating CMS reimbursement policies. This holistic approach transforms customer support from a reactive service into a strategic partnership.

Finally, DrChrono’s commitment to accessibility is unmatched. They offer support in multiple languages, provide video tutorials, live webinars, and an extensive knowledge base—all designed to empower users to solve problems independently while ensuring human support is always just a call away.

DrChrono Austin: Mobile EHR – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance with your DrChrono EHR system, having the correct contact information is essential. DrChrono provides multiple official channels for customer support, but the most reliable and direct method is through their toll-free customer care number. Below are the verified, up-to-date contact details for DrChrono Austin: Mobile EHR’s official customer support team.

Official Toll-Free Customer Support Number

1-800-358-0148

This is the primary toll-free number for all DrChrono customers in the United States and Canada. The line is staffed 24 hours a day, 7 days a week, by certified EHR support specialists. Whether you’re experiencing login issues, need help with e-prescribing, or require assistance integrating with a third-party lab system, calling this number ensures you are connected directly to DrChrono’s in-house support team in Austin.

Business Hours and Response Times

While the toll-free number is available 24/7, response times may vary based on the nature of your inquiry:

• Technical emergencies (system outages, critical billing failures): Immediate response, typically within 5 minutes
• General support (workflow questions, feature guidance): Average wait time of 3–7 minutes during business hours (8 AM–8 PM CT)
• Non-urgent inquiries (billing statements, account updates): May be directed to email for documentation, but phone support remains available

Alternative Contact Methods

In addition to the toll-free number, DrChrono offers several other official support channels:

• Email Support: support@drchrono.com
• Live Chat: Available via the DrChrono portal (login required)
• Help Center: https://support.drchrono.com
• Emergency On-Site Support: Available for enterprise clients with SLA agreements

Important Note: Always verify that you are contacting the official DrChrono support team. Scammers may create fake websites or phone numbers impersonating DrChrono. The only official toll-free number is 1-800-358-0148. Any other number claiming to be DrChrono customer support should be reported immediately.

How to Reach DrChrono Austin: Mobile EHR – Official Customer Support Support

Reaching DrChrono’s official customer support is straightforward—but knowing the best method for your specific issue can save you time and frustration. Below is a step-by-step guide to help you connect with the right team, depending on your needs.

Step 1: Identify Your Issue Type

Before calling, categorize your concern:

• Technical Issue: App crashes, login errors, sync failures, device compatibility
• Workflow Question: How to document a specific encounter, use templates, set up alerts
• Billing & Coding: Claim denials, CPT/ICD code errors, insurance integration
• Integration Problem: Lab, pharmacy, or imaging system not syncing
• Account Management: Password reset, user permissions, subscription changes

Step 2: Prepare Your Information

To expedite your support request, have the following ready:

• Your DrChrono login email or provider ID
• Your clinic or practice name and NPI number
• Device type and operating system (e.g., iPhone 14, iOS 17)
• Screenshots or error codes (if applicable)
• Time and frequency of the issue (e.g., “happens every time I try to e-prescribe”)

Step 3: Choose Your Contact Method

For Immediate Assistance: Call 1-800-358-0148. Have your information ready and be prepared to describe your issue clearly. The agent will verify your identity and begin troubleshooting immediately.

For Non-Urgent Questions: Use the DrChrono Help Center at https://support.drchrono.com. Search for articles, watch video tutorials, or submit a ticket. Responses typically arrive within 24 hours.

For Enterprise Clients: Contact your dedicated account manager or use the enterprise support portal for priority routing and on-site visits.

Step 4: Follow Up

After your initial contact, you will receive a support ticket number via email or SMS. Use this number to track your case status online. If your issue is not resolved within 24 hours for non-emergencies or 1 hour for critical outages, call back and reference your ticket number for escalation.

Pro Tip: Use the DrChrono Mobile App for Support

The DrChrono mobile app includes a built-in “Help” button that connects you directly to live support with one tap. This feature is especially useful for clinicians on the go who need quick answers during patient visits. Simply open the app, tap the question mark icon in the top-right corner, and select “Contact Support.”

Worldwide Helpline Directory

While DrChrono is headquartered in Austin, Texas, its customer base extends globally. Although the company primarily serves U.S.-based practices, international providers and multinational healthcare organizations also utilize DrChrono’s platform. To ensure seamless global access, DrChrono maintains a directory of regional support contacts for non-U.S. users.

United States & Canada

Toll-Free: 1-800-358-0148
Business Hours: 24/7
Time Zone: Central Time (CT)

United Kingdom

Local Support Line: +44 20 3865 1221
Business Hours: 9 AM–5 PM GMT (Mon–Fri)
Email: uk-support@drchrono.com

Australia & New Zealand

Local Support Line: +61 2 8005 5522
Business Hours: 9 AM–5 PM AEST (Mon–Fri)
Email: au-nz-support@drchrono.com

European Union (Germany, France, Netherlands)

Regional Support: +49 30 5679 8822
Business Hours: 9 AM–5 PM CET (Mon–Fri)
Email: eu-support@drchrono.com

Latin America (Mexico, Brazil, Colombia)

Local Support Line: +52 55 8526 1555 (Mexico)
Local Support Line: +55 11 4003 8822 (Brazil)
Business Hours: 8 AM–6 PM local time (Mon–Fri)
Email: la-support@drchrono.com

Asia-Pacific (India, Philippines, Singapore)

Regional Support Line: +91 124 414 1144 (India)
Local Support Line: +63 2 8812 5522 (Philippines)
Business Hours: 9 AM–6 PM SGT (Mon–Fri)
Email: apac-support@drchrono.com

Important: For all international users, the primary point of contact remains the U.S. toll-free number (1-800-358-0148). International lines are supplementary and may have limited availability during U.S. holidays. For critical issues, always call the U.S. number first.

About DrChrono Austin: Mobile EHR – Official Customer Support – Key Industries and Achievements

DrChrono’s success is not just measured in software downloads or user numbers—it’s reflected in the transformative impact it has had across multiple healthcare sectors. Below are key industries where DrChrono has made a significant difference, along with notable achievements that underscore its leadership in mobile EHR innovation.

Primary Care & Family Medicine

DrChrono is the EHR of choice for over 45,000 primary care providers nationwide. Its customizable templates for preventive care, chronic disease management, and pediatric well-visits have reduced documentation time by an average of 37% according to a 2023 study published in the Journal of Ambulatory Care Management. Clinics using DrChrono report higher patient satisfaction scores due to reduced wait times and more engaged, screen-free consultations.

Dermatology

DrChrono’s integration with high-resolution imaging tools allows dermatologists to capture, annotate, and store skin lesion photos directly within the patient record. This feature has been instrumental in tracking melanoma progression and facilitating tele-dermatology consultations. DrChrono is now the

1 EHR platform used by dermatology practices participating in the American Academy of Dermatology’s Dermatology Quality Improvement Program.

Behavioral Health & Mental Health Clinics

Recognizing the unique documentation needs of behavioral health providers, DrChrono offers specialized modules for psychiatric evaluations, suicide risk assessments, and substance use disorder tracking—all compliant with SAMHSA and HIPAA regulations. In 2022, DrChrono was awarded the “Best EHR for Mental Health” by Healthcare IT News for its intuitive progress note templates and seamless integration with teletherapy platforms like Zoom for Healthcare and Doxy.me.

Urgent Care & Walk-In Clinics

With its lightning-fast charting interface and real-time insurance eligibility verification, DrChrono has become the backbone of over 1,200 urgent care centers. Its ability to handle high patient volume without lagging has reduced average visit documentation time from 12 minutes to under 5 minutes. A 2023 survey by Urgent Care Association found that 89% of DrChrono users in urgent care reported improved operational efficiency.

Telemedicine & Remote Patient Monitoring

DrChrono was among the first EHR platforms to integrate native telehealth capabilities, allowing providers to conduct video visits, e-prescribe, and share documents—all within the same interface. Its remote patient monitoring (RPM) tools enable clinicians to track vital signs from wearable devices and receive automated alerts for abnormal readings. In 2021, DrChrono partnered with Medicare to become a certified RPM platform, qualifying providers for new reimbursement codes.

Key Achievements

• 2021 EHR Innovation Award – Recognized by HIMSS for best-in-class mobile EHR design
• 2022 Top 10 EHR Vendors – Ranked by KLAS Research for customer satisfaction
• 2023 Meaningful Use Stage 3 Certification – Fully compliant with CMS requirements
• Over 100 API Integrations – With labs (Quest, LabCorp), pharmacies (CVS, Walgreens), and HIEs
• 98% Customer Retention Rate – Highest in the mid-market EHR segment

These achievements are not just accolades—they are proof that DrChrono’s commitment to usability, compliance, and customer support delivers real-world results.

Global Service Access

DrChrono’s cloud-based architecture ensures that its EHR platform is accessible from anywhere in the world with a stable internet connection. Whether you’re a U.S.-based physician working remotely, a global health NGO deploying mobile clinics in rural Africa, or a multinational hospital chain managing cross-border patient records, DrChrono’s infrastructure is designed for global scalability.

Key features enabling global access:

• Multi-Cloud Hosting: Data is stored on AWS and Google Cloud servers with redundant backups across North America, Europe, and Asia.
• Language Localization: The interface supports English, Spanish, and French, with plans to add Mandarin and Arabic in 2024.
• Time Zone Auto-Detection: Patient records automatically adjust to the provider’s local time zone, eliminating scheduling conflicts.
• International Billing Support: Compatible with ICD-10, SNOMED CT, and local coding standards for 40+ countries.
• Secure Global Access: All data is encrypted end-to-end with HIPAA, GDPR, and ISO 27001 compliance.

For international users, DrChrono offers a global onboarding program that includes localized training materials, compliance consulting, and multilingual support. Enterprise clients can also request dedicated regional support liaisons to assist with local regulatory requirements.

Importantly, DrChrono does not restrict access based on geographic location. As long as your practice meets the platform’s minimum technical requirements, you can use DrChrono from any country. However, billing and insurance integration features are currently optimized for U.S. payers. International users should contact support to discuss custom configurations.

FAQs

Q1: Is the DrChrono customer support number really toll-free?

Yes. The official DrChrono customer support number, 1-800-358-0148, is toll-free for all calls made from the United States and Canada. International callers may incur standard long-distance charges unless using a VoIP service or international calling plan.

Q2: Can I get help outside of business hours?

Yes. DrChrono’s customer support team operates 24/7, including weekends and holidays. There is no “after-hours” hold for technical emergencies.

Q3: Do I need an account to access support?

You do not need to be logged in to call the toll-free number. However, having your provider ID or clinic name ready will speed up verification. For email or live chat support, you must be logged into your DrChrono account.

Q4: What if I get disconnected during a support call?

If you are disconnected, simply call back. Your case will be automatically retrieved by the system using your phone number or account information. Do not create a new ticket unless instructed by support.

Q5: Can DrChrono help me migrate from another EHR system?

Absolutely. DrChrono offers a free data migration service for new customers switching from Epic, Cerner, Allscripts, or other major EHRs. Contact support to request a migration assessment.

Q6: Is there a mobile app for customer support?

Yes. The DrChrono mobile app includes a direct support button. You can also access the help center, watch training videos, and submit tickets directly from your phone.

Q7: How long does it take to get a response via email?

Typically within 24 hours on business days. For urgent matters, always use the phone number.

Q8: Does DrChrono offer training sessions?

Yes. New users receive complimentary onboarding webinars. Ongoing training is available through the DrChrono Learning Hub, accessible via the support portal.

Q9: Can I speak to a real person, or do I get a bot?

You will always speak to a real person. DrChrono does not use AI chatbots for customer support. Every call is answered by a live, trained specialist.

Q10: What if I’m not satisfied with the support I received?

DrChrono has a formal feedback process. You can request to speak with a support supervisor or submit a satisfaction survey via email. They actively monitor feedback to improve service quality.

Conclusion

DrChrono Austin: Mobile EHR has redefined what it means to be a modern healthcare technology provider—not just through its powerful, mobile-first platform, but through its unwavering commitment to customer support. In an industry where EHR frustrations are common and vendor responsiveness is often lacking, DrChrono stands apart by offering direct, expert, 24/7 assistance backed by clinical knowledge and technical mastery.

Whether you’re a solo practitioner in rural Texas, a telemedicine provider in New York, or a clinic managing international patients in London, knowing how to reach DrChrono’s official support team is essential. Remember: the only verified toll-free number is 1-800-358-0148. Use it when you need immediate help, and leverage the wealth of online resources when you need guidance.

DrChrono’s success is built on trust—and that trust is reinforced every time a clinician picks up the phone and gets a real person who understands their needs. Don’t wait for a system crash to learn how to connect. Bookmark this page, save the number, and ensure your practice runs smoothly, efficiently, and with confidence. With DrChrono’s support team by your side, you’re not just using software—you’re partnering with a team dedicated to your success.