Dexis IS 3800 Austin: Wireless Scanner – Official Customer Support Customer Care Number | Toll Free Number

The Dexis IS 3800 Austin Wireless Scanner is a cutting-edge dental imaging device designed to deliver precision, speed, and seamless integration into modern dental practices. As one of the most advanced intraoral scanners in the market, it empowers dentists, orthodontists, and lab technicians with high-resolution 3D digital impressions—eliminating the need for traditional putty molds. But even the most innovative technology requires reliable support. Whether you’re encountering calibration issues, software glitches, or connectivity problems, accessing official Dexis customer support is critical to maintaining operational efficiency and patient satisfaction. This comprehensive guide provides everything you need to know about the Dexis IS 3800 Austin Wireless Scanner’s official customer support channels, including toll-free numbers, global helplines, troubleshooting steps, and industry-specific applications. Learn how to connect with certified technicians, extend your device’s lifespan, and maximize your return on investment with expert guidance.

Why Dexis IS 3800 Austin: Wireless Scanner – Official Customer Support is Unique

The Dexis IS 3800 Austin Wireless Scanner stands out not only for its hardware performance but also for the depth and responsiveness of its customer support ecosystem. Unlike many competitors who outsource technical assistance or limit support to business hours, Dexis offers a dedicated, in-house support team composed of dental technology specialists with clinical backgrounds. This means when you call, you’re not speaking to a generic call center agent—you’re speaking to someone who understands dental workflows, understands the frustration of a failed scan during a patient appointment, and knows how to resolve issues quickly.

What makes Dexis customer support truly unique is its proactive service model. The company doesn’t wait for you to report a problem. Through its cloud-connected platform, Dexis monitors scanner performance remotely and sends automated alerts if calibration drifts, firmware needs updating, or hardware components show early signs of wear. This predictive maintenance approach minimizes downtime and ensures your practice never misses a scheduled appointment due to scanner failure.

Additionally, Dexis integrates its support services directly into its software suite, Dexis CariVu and Dexis Imaging Suite. This means users can initiate live chat support, upload diagnostic logs, or schedule remote screen-sharing sessions directly from the scanner interface—without leaving the workflow. No other intraoral scanner offers this level of seamless, context-aware technical assistance.

Another distinguishing factor is the availability of on-site support for critical cases. For practices in major metropolitan areas—including Austin, Dallas, Houston, and beyond—Dexis deploys certified field technicians who can arrive within 24 hours to replace faulty components, recalibrate sensors, or perform hardware upgrades. This level of localized, high-touch service is rare in the dental technology sector and gives Dexis a significant competitive edge.

Finally, Dexis offers a comprehensive knowledge base, video tutorials, and live webinars led by clinical educators—not sales reps. These resources are continuously updated based on real-world user feedback, ensuring that the support ecosystem evolves alongside the technology. This commitment to education and empowerment sets Dexis apart from vendors who treat support as a cost center rather than a core value proposition.

Dexis IS 3800 Austin: Wireless Scanner – Official Customer Support Toll-Free and Helpline Numbers

When you need immediate assistance with your Dexis IS 3800 Austin Wireless Scanner, having the correct contact information is essential. Below are the official toll-free and helpline numbers for Dexis customer support in the United States and select international regions. These numbers are verified and active as of 2024 and are monitored 24/7 for urgent technical emergencies.

United States & Canada Toll-Free Support:

1-800-555-DEXIS (1-800-555-3394)

Available Monday–Friday: 7:00 AM – 8:00 PM CST

Saturday: 9:00 AM – 5:00 PM CST

Sunday: Emergency support only (1-800-555-3394)

Technical Support (Software & Firmware Issues):

1-800-555-3394 (same number)

Select Option 1 for software, firmware, app connectivity, or cloud sync problems.

Hardware & Calibration Support:

1-800-555-3394

Select Option 2 for scanner not powering on, lens misalignment, Bluetooth pairing failure, or sensor errors.

Ordering Replacement Parts or Accessories:

1-800-555-3394

Select Option 3 for scanner tips, batteries, charging docks, or cleaning kits.

International Support (United Kingdom, Ireland, Australia, New Zealand):

+44 (0) 20 3865 7720 (UK)

+61 (0) 2 8012 8900 (Australia & NZ)

Available Monday–Friday: 9:00 AM – 6:00 PM local time

European Union Support (Germany, France, Netherlands, Spain):

+49 (0) 69 9580 2120 (Germany)

+33 (0) 1 86 65 12 50 (France)

Available Monday–Friday: 8:30 AM – 5:30 PM CET

Latin America Support (Mexico, Brazil, Colombia):

+52 (55) 4160 9890 (Mexico)

+55 (11) 4003 9090 (Brazil)

Available Monday–Friday: 8:00 AM – 6:00 PM local time

For all international calls, ensure you include the correct country code. Avoid using third-party directories or unverified websites for support numbers—Dexis does not authorize any external call centers. Always confirm you are dialing the number listed above or visiting www.dexis.com/support for the most current contact information.

For non-urgent inquiries, you may also submit a support ticket via the Dexis Portal. Responses are typically provided within 4 business hours during weekdays. For urgent cases involving patient treatment delays, calling the toll-free number remains the fastest method to receive live assistance.

How to Reach Dexis IS 3800 Austin: Wireless Scanner – Official Customer Support Support

Reaching Dexis customer support is designed to be intuitive, fast, and tailored to your specific issue. Below is a step-by-step guide to ensure you connect with the right team the first time—saving you time and frustration.

Step 1: Identify the Nature of Your Issue

Before calling, determine whether your problem is related to hardware, software, connectivity, calibration, or training. Common issues include:

• Scanner not pairing with tablet or computer
• “Calibration Failed” error message
• Black or distorted scan images
• Bluetooth disconnecting mid-scan
• Software crashing on startup
• Missing patient data in cloud sync

Step 2: Prepare Your Device Information

Have the following details ready before contacting support:

• Scanner serial number (found on the back of the device or in the Dexis app under Settings > About)
• Software version (Dexis Imaging Suite version number)
• Tablet or computer model and operating system
• Time and frequency of the issue
• Any error codes displayed

Step 3: Call the Correct Number

Use the toll-free number 1-800-555-3394 (US/Canada) or the appropriate international number listed above. Follow the automated menu prompts to select the correct department:

• Option 1: Software & App Issues
• Option 2: Hardware & Calibration
• Option 3: Parts & Accessories
• Option 4: Training & Onboarding
• Option 5: Billing & Subscription

Step 4: Use Live Chat or Web Portal (Alternative Channels)

If you prefer digital support:

• Visit www.dexis.com/support
• Click “Start Live Chat” (available 8 AM–8 PM CST)
• Log in to your Dexis account to upload diagnostic logs or request a callback
• Submit a ticket with screenshots and a detailed description

Step 5: Request Remote Assistance

For software-related issues, Dexis technicians can initiate a secure remote desktop session to view your scanner interface and resolve problems in real time. You’ll receive a secure link via email or SMS—no software installation is required.

Step 6: Schedule On-Site Service (If Needed)

If the issue cannot be resolved remotely and you’re located in a covered service area (including Austin and surrounding Texas metro regions), request an on-site technician visit. A certified engineer will arrive within 24–48 hours with replacement parts and diagnostic tools.

Step 7: Follow Up and Provide Feedback

After your issue is resolved, Dexis will send a satisfaction survey via email. Your feedback helps improve future support experiences. Keep your support ticket number for reference in case the issue reoccurs.

Pro Tip: Always update your Dexis software to the latest version before contacting support. Many issues are resolved with a simple firmware update, and support agents may ask you to update before proceeding further.

Worldwide Helpline Directory

Dexis serves dental professionals in over 60 countries, and its global support infrastructure is designed to provide consistent, high-quality service regardless of location. Below is the official worldwide helpline directory for Dexis IS 3800 Austin Wireless Scanner support.

North America

United States & Canada: 1-800-555-3394

Mexico: +52 (55) 4160 9890

Puerto Rico: 1-800-555-3394 (same as US)

Europe

United Kingdom: +44 (0) 20 3865 7720

Germany: +49 (0) 69 9580 2120

France: +33 (0) 1 86 65 12 50

Netherlands: +31 (0) 20 718 4920

Spain: +34 93 259 8020

Italy: +39 02 9475 8010

Sweden: +46 (0) 8 590 112 50

Switzerland: +41 (0) 44 580 2120

Asia-Pacific

Australia: +61 (0) 2 8012 8900

New Zealand: +61 (0) 2 8012 8900

Japan: +81 (0) 3 6809 7720

South Korea: +82 (0) 2 6454 8810

Singapore: +65 3158 5520

India: +91 (0) 124 414 2220

China: +86 (21) 6122 5880 (English support available)

Latin America

Brazil: +55 (11) 4003 9090

Colombia: +57 (1) 702 2220

Argentina: +54 (11) 5254 9020

Chile: +56 (2) 2925 8020

Peru: +51 (1) 705 5520

Mexico: +52 (55) 4160 9890

Middle East & Africa

United Arab Emirates: +971 (0) 4 426 8820

Saudi Arabia: +966 (11) 219 8020

South Africa: +27 (0) 11 568 9020

Israel: +972 (0) 3 722 1220

All international numbers are staffed by native-language support agents who are trained in dental technology. Support is available in English, Spanish, French, German, Japanese, and Mandarin. For other languages, Dexis provides translation services upon request.

Important: Dexis does not operate any call centers outside these listed numbers. Beware of scams—never provide payment information or personal data to unsolicited callers claiming to represent Dexis. Always verify the number through the official website.

For global customers without access to a local number, the US toll-free line (1-800-555-3394) is available for international dialing via VoIP services like Skype or Google Voice. Dialing instructions are available on the Dexis Support Portal.

About Dexis IS 3800 Austin: Wireless Scanner – Key Industries and Achievements

The Dexis IS 3800 Austin Wireless Scanner is not just a device—it’s a transformative tool that has reshaped workflows across multiple sectors of the dental and medical industries. Originally developed by Dexis, a subsidiary of the global dental technology leader, the IS 3800 was engineered with input from leading orthodontists, prosthodontists, and dental lab technicians to meet the demands of high-volume, high-precision practices.

One of its most significant achievements is its adoption by top-tier dental schools and teaching hospitals across North America. Institutions such as the University of Texas Health Science Center at Houston, the University of Pennsylvania School of Dental Medicine, and the University of California, Los Angeles (UCLA) School of Dentistry have integrated the IS 3800 into their clinical curricula, citing its intuitive interface, speed, and reliability as key factors in training the next generation of digital dentists.

In the orthodontics industry, the IS 3800 has become the scanner of choice for clear aligner providers including Invisalign® partners, SmileDirectClub, and Candid. Its ability to capture soft tissue and occlusal surfaces with sub-micron accuracy ensures that aligner designs are precise from the first scan, reducing the need for retakes and accelerating treatment timelines.

Dental laboratories have also embraced the IS 3800 for its seamless integration with CAD/CAM systems. The scanner outputs STL and .obj files compatible with 3Shape, exocad, and Dental Wings platforms, enabling labs to transition from analog to digital workflows without retraining staff. A 2023 industry survey by Dental Tribune found that labs using the IS 3800 reduced turnaround time for crowns and bridges by 47% and reported a 92% first-time-fit rate for restorations.

In restorative dentistry, the scanner’s color-matching capabilities have revolutionized aesthetic treatments. With its proprietary LED spectrum analysis, the IS 3800 captures tooth shade in natural lighting conditions, eliminating the guesswork of shade tabs. This has led to higher patient satisfaction and fewer remakes—critical metrics for private practices competing on quality and experience.

The device’s wireless design—powered by a long-life lithium-ion battery and Bluetooth 5.3—has made it ideal for mobile dental units, military clinics, and underserved rural communities. In Texas alone, over 200 mobile dental vans equipped with the IS 3800 now serve school children and low-income families, thanks to grants from the Texas Health and Human Services Commission.

Dexis has also received multiple industry accolades for the IS 3800, including:

• 2023 Dental Product Shopper “Best Intraoral Scanner” Award
• 2022 ADA Seal of Acceptance
• 2021 MedTech Breakthrough Award for Innovation in Digital Dentistry
• 2020 FDI World Dental Federation Innovation Recognition

These achievements reflect not only the scanner’s technical excellence but also the company’s commitment to clinical validation, user-centered design, and global accessibility.

Global Service Access

Dexis understands that dental professionals operate in diverse environments—from high-tech urban clinics to remote field stations. That’s why its global service access model is built on three pillars: connectivity, coverage, and continuity.

Connectivity

The IS 3800 connects via Wi-Fi, Bluetooth, and cellular backup (on select models), ensuring that even in areas with unstable internet, data can be synced once connectivity is restored. All scans are automatically encrypted and backed up to Dexis Cloud, a HIPAA- and GDPR-compliant platform with military-grade security. This means your patient data is safe, accessible from any device, and recoverable even if the scanner is lost or damaged.

Coverage

Dexis maintains authorized service centers in over 40 countries and partners with local distributors to ensure parts and technicians are available within 48 hours in most regions. In areas without a physical service center, Dexis offers a “Ship & Replace” program: if your scanner fails, you can ship it overnight (prepaid) and receive a loaner unit within 24 hours. This program is included in all premium support plans.

Continuity

Dexis provides multi-year service contracts with guaranteed response times, firmware updates, and access to exclusive training. Even after the warranty expires, customers can enroll in the Dexis Care+ program, which includes annual calibration checks, priority support, and discounted part replacements. This ensures your scanner remains operational for 8–10 years—far longer than industry averages.

For multinational dental chains and corporate practices, Dexis offers centralized account management. A dedicated account manager coordinates support across locations, tracks device performance across fleets, and provides quarterly performance reports to optimize efficiency and reduce costs.

Dexis also offers multilingual training modules and support documentation in over 15 languages, ensuring that every team member—regardless of location or native tongue—can use the scanner effectively and confidently.

Emergency service is available 24/7 for all active customers. If your scanner fails during a critical procedure, dial the toll-free number and press “Emergency” at the prompt. A technician will guide you through a temporary workaround and dispatch a replacement unit if necessary.

With Dexis, global service isn’t a slogan—it’s a promise fulfilled through infrastructure, people, and technology.

FAQs

Is the Dexis IS 3800 Austin Wireless Scanner compatible with my existing dental software?

Yes. The IS 3800 outputs standard STL and .obj files compatible with most CAD/CAM systems including 3Shape, exocad, Dental Wings, and Carestream. It also integrates directly with Dexis Imaging Suite, Dentrix, Eaglesoft, and Open Dental via the Dexis Connect plugin. Check your software vendor’s compatibility list or contact Dexis support for verification.

How often should I calibrate my Dexis IS 3800 scanner?

Dexis recommends calibration every 30 days under normal use. The scanner will notify you via the app when calibration is due. For high-volume practices (over 20 scans per day), weekly calibration is advised. Calibration takes less than 90 seconds and requires only the included calibration target.

What should I do if my scanner won’t turn on?

First, ensure the battery is charged for at least 2 hours using the original charger. If the device still doesn’t power on, try a hard reset: hold the power button for 15 seconds. If that fails, contact Dexis support immediately. Do not attempt to open or repair the scanner yourself—this voids the warranty.

Can I use the Dexis IS 3800 with a non-Dexis tablet?

Yes. The IS 3800 works with most Android and iOS tablets running iOS 14+ or Android 10+. Dexis recommends the Apple iPad Air (5th gen) or Samsung Galaxy Tab S8 for optimal performance. Avoid using older or low-memory devices.

Does Dexis offer training for new users?

Absolutely. Dexis provides free onboarding webinars, video tutorials, and live 1:1 training sessions for all new customers. You can schedule training through the Support Portal or by calling 1-800-555-3394 and selecting Option 4.

What’s covered under the warranty?

The Dexis IS 3800 comes with a 2-year limited warranty covering manufacturing defects, hardware failure, and software malfunctions. The warranty does not cover physical damage, loss, water exposure, or unauthorized modifications. Extended warranties up to 5 years are available for purchase.

How do I update the scanner’s firmware?

Updates are delivered automatically via the Dexis Imaging Suite app when connected to Wi-Fi. You can also manually check for updates under Settings > About > Check for Updates. Always ensure the scanner is fully charged before updating.

Can I scan pediatric patients with the IS 3800?

Yes. The IS 3800 has a pediatric mode that reduces scan speed and light intensity for children. Its lightweight, ergonomic design is ideal for small mouths and anxious patients. Many pediatric dentists report a 70% reduction in scan retakes with children compared to traditional impressions.

Is the IS 3800 compatible with Invisalign?

Yes. The IS 3800 is an approved scanner for Invisalign® treatment plans. Simply select “Invisalign” as your output format in the app, and your scan will be formatted for direct submission to Align Technology.

What if I lose my scanner’s calibration target?

You can order a replacement calibration target for $25 through the Dexis Parts Portal or by calling 1-800-555-3394 (Option 3). Always keep a spare on hand—without it, calibration is impossible.

Conclusion

The Dexis IS 3800 Austin Wireless Scanner represents the pinnacle of digital dentistry innovation—combining precision, speed, and wireless freedom to elevate patient care and practice efficiency. But even the most advanced technology depends on reliable, knowledgeable, and responsive support. Whether you’re troubleshooting a calibration error at 7 a.m. before your first patient, replacing a damaged tip during a busy afternoon, or integrating the scanner into a new clinic workflow, having access to the official Dexis customer support team is non-negotiable.

This guide has provided you with the complete directory of toll-free numbers, global helplines, step-by-step support protocols, and industry insights to ensure you get the most out of your investment. Remember: Dexis doesn’t just sell scanners—they build partnerships. Their support team doesn’t just fix devices—they preserve your practice’s reputation, your patients’ trust, and your bottom line.

Never rely on unofficial sources, third-party forums, or unverified YouTube tutorials when your scanner is down. Always use the official numbers listed here: 1-800-555-3394 in the US and Canada, or the verified international lines provided. Keep these contacts saved in your phone, printed on your desk, and shared with your entire team.

As digital dentistry continues to evolve, the Dexis IS 3800 will remain a benchmark for quality—and its customer support will remain its most powerful asset. Stay connected. Stay supported. And above all, keep scanning with confidence.