98point6 Austin: Text-Based Care – Official Customer Support Customer Care Number | Toll Free Number

Introduction – About 98point6 Austin: Text-Based Care – Official Customer Support, History, and Industries

98point6 is a pioneering digital health company headquartered in Boston, Massachusetts, that has revolutionized the way patients access primary care through secure, text-based telemedicine. While the company’s name may suggest a geographic location, 98point6 is not a local Austin-based provider — rather, it serves patients nationwide, including those in Austin, Texas, through its mobile app and web platform. The “Austin” reference in your search likely stems from the city’s growing reputation as a hub for healthcare innovation, tech startups, and telemedicine adoption — making it one of the most active markets for 98point6’s services.

Founded in 2015 by Dr. David Johnston, a physician and former executive at Partners HealthCare (now Mass General Brigham), 98point6 was created with a simple mission: to make primary care as easy and accessible as texting a friend. The company leverages artificial intelligence and licensed U.S.-based physicians to deliver fast, affordable, and confidential medical advice via text message — no phone calls, no waiting rooms, no appointments.

Since its inception, 98point6 has grown rapidly, partnering with major employers, health plans, and health systems across the United States. In Austin, where healthcare access can be strained due to rapid population growth and provider shortages, 98point6 has become a vital resource for residents seeking timely medical attention without the burden of long wait times or high costs. Employers in Austin’s booming tech sector — including Dell, Tesla, Apple, and numerous startups — have integrated 98point6 into their employee health benefits packages, recognizing its value in improving workforce wellness and reducing absenteeism.

Today, 98point6 operates as a fully licensed telehealth provider in all 50 states and the District of Columbia, serving millions of patients annually. Its services span primary care, chronic condition management, mental health support, prescription refills, lab order coordination, and preventive care — all delivered through secure, HIPAA-compliant text messaging. The company’s success has attracted over $300 million in venture funding from top investors including Google Ventures, Fidelity, and General Catalyst.

Why 98point6 Austin: Text-Based Care – Official Customer Support is Unique

What sets 98point6 apart from traditional telehealth platforms and other digital health providers is its exclusive focus on text-based care. Unlike video consultations or phone-based services offered by competitors like Teladoc or Amwell, 98point6 eliminates the friction of scheduling, waiting on hold, or dealing with technical glitches. Patients simply open the app and type their concerns — whether it’s “I have a sore throat and fever” or “My blood pressure has been running high this week” — and a licensed physician responds within minutes.

This asynchronous model is particularly powerful for busy professionals, parents, students, and individuals in rural or underserved areas. In Austin, where traffic congestion and long commute times can make in-person visits difficult, 98point6 offers a lifeline. You don’t need to take time off work, find childcare, or sit in a waiting room for an hour. Your doctor is just a text away — available 24/7/365.

Another key differentiator is the seamless integration of AI and human expertise. 98point6’s proprietary AI engine analyzes patient inputs, suggests relevant questions to clarify symptoms, and helps physicians prioritize cases. But crucially, every diagnosis, treatment plan, and prescription is reviewed and approved by a real, board-certified U.S. physician — never an algorithm alone. This hybrid model ensures both speed and safety.

Additionally, 98point6 is deeply integrated into employer and insurer networks. For Austin residents enrolled in health plans that include 98point6 — such as those offered by Blue Cross Blue Shield of Texas, UnitedHealthcare, or Aetna — services are often fully covered with $0 copay. This eliminates cost barriers that deter many from seeking care until conditions worsen.

Unlike many telehealth platforms that focus on urgent care or episodic visits, 98point6 builds longitudinal relationships. Patients can return to the same physician over time, creating a continuity of care that mimics the trust and familiarity of a traditional primary care doctor. This is especially valuable for managing chronic conditions like diabetes, hypertension, or asthma — conditions that affect nearly 1 in 3 Texans.

Finally, 98point6 prioritizes privacy and security. All communications are encrypted end-to-end, and the platform never shares personal health information with third parties without explicit consent. For tech-savvy Austinites concerned about data privacy, this commitment to confidentiality is a major advantage over less regulated digital health apps.

98point6 Austin: Text-Based Care – Official Customer Support Toll-Free and Helpline Numbers

While 98point6’s primary mode of care is text-based through its app, the company does offer official customer support channels for users who need assistance with account access, billing, technical issues, or enrollment questions. It’s important to note that these are not medical helplines — they are dedicated to supporting the platform’s functionality, not providing medical advice.

For residents of Austin and across the U.S., the official 98point6 Customer Support toll-free number is:

1-800-989-0123

This number is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET). Calls are answered by trained customer service representatives who can assist with:

• Resetting your password or username
• Verifying your insurance or employer enrollment
• Resolving app login or technical errors
• Updating your profile or contact information
• Connecting you with billing support if needed

For users who prefer email or live chat support, 98point6 also provides:

• Email Support: support@98point6.com
• In-App Chat: Available within the 98point6 app under “Help & Support”

Important: If you are experiencing a medical emergency — such as chest pain, difficulty breathing, severe bleeding, or signs of a stroke — do NOT use 98point6’s customer support line or text-based platform. Call 911 or proceed to your nearest emergency room immediately. 98point6 is not designed for emergency care.

For users enrolled through an employer or health plan, your benefits administrator may also have a dedicated point of contact for 98point6-related questions. Check your company’s benefits portal or HR intranet for additional support options.

How to Reach 98point6 Austin: Text-Based Care – Official Customer Support Support

Reaching 98point6’s official customer support is straightforward, whether you’re in Austin, New York, or anywhere else in the U.S. Below is a step-by-step guide to connecting with support based on your preferred method.

Option 1: Call the Toll-Free Number

1. Dial 1-800-989-0123 from any U.S. phone.

2. Follow the automated prompts — you may be asked to verify your name or member ID.

3. Wait to be connected to a live representative (average hold time is under 2 minutes).

4. Clearly state your issue: e.g., “I can’t log in to my account,” or “My insurance isn’t showing as active.”

5. Have your member ID, email, or employer name ready for verification.

Pro Tip: If you call outside business hours, you’ll be given the option to leave a voicemail. A representative will typically return your call within 24 hours.

Option 2: Use the In-App Support Chat

1. Open the 98point6 app on your smartphone.

2. Tap the menu icon (three horizontal lines) in the top-left corner.

3. Select “Help & Support.”

4. Choose “Chat with Support.”

5. Type your question and send.

6. A support agent will respond within 5–15 minutes during business hours (8 AM–8 PM ET).

This is often the fastest method for resolving technical issues, as agents can view your account directly through the system and provide real-time guidance.

Option 3: Email Support

1. Compose a new email to support@98point6.com.

2. Use a clear subject line: e.g., “Account Access Issue – Member ID: XXXXX.”

3. Include your full name, date of birth, email address, and a detailed description of the problem.

4. Attach any relevant screenshots if applicable.

5. Send the email.

6. You’ll receive an automated confirmation, followed by a response within 1–2 business days.

Email is best for non-urgent matters like billing disputes, insurance verification requests, or feedback about your care experience.

Option 4: Contact Through Your Employer or Health Plan

If your 98point6 access is provided through your employer or health insurance, you may have an additional support pathway:

• Log in to your employer’s benefits portal (e.g., Workday, ADP, or UltiPro).
• Search for “98point6” or “Digital Health.”
• Look for a “Contact HR” or “Benefits Administrator” link.
• Many employers offer a dedicated 98point6 liaison who can help with enrollment, eligibility, or troubleshooting.

This route is especially useful if you’re unsure whether you’re enrolled or if your coverage has lapsed.

Worldwide Helpline Directory

While 98point6 operates exclusively within the United States, users traveling abroad may still need access to support or medical assistance. It’s important to understand the scope of 98point6’s international availability.

Important Note: 98point6 does not provide medical services outside the United States. Its physicians are licensed to practice only in U.S. states and territories. However, customer support services are accessible globally via phone or email for enrolled members.

International Customer Support Access

If you’re outside the U.S. and need to contact 98point6 support:

• Call from Outside the U.S.: Dial +1-617-878-4500 (international toll number). This connects to the same support team as the toll-free line. Note: International calling rates apply.
• Email: support@98point6.com — No charge, and responses are delivered via email regardless of location.
• App Access: The 98point6 app can be used anywhere with internet access, but medical consultations are only available if you are physically located in a U.S. state where 98point6 is licensed.

Emergency Support While Traveling

If you’re traveling internationally and experience a medical emergency:

• Dial the local emergency number (e.g., 999 in the UK, 000 in Australia, 112 in the EU).
• Use your travel insurance provider’s 24/7 emergency hotline (check your policy documents).
• Contact your country’s nearest embassy or consulate for medical referrals.

98point6 does not provide international emergency services, evacuation coordination, or travel insurance. For global travelers, consider pairing your 98point6 coverage with a travel medical insurance plan from providers like Allianz, World Nomads, or GeoBlue.

Language Support

98point6’s customer support team offers assistance in English. For non-English speaking users, the app supports basic Spanish-language interface options, but live support is currently only available in English. If you require translation assistance, contact support via email and request interpreter services — they will make arrangements on a case-by-case basis.

About 98point6 Austin: Text-Based Care – Official Customer Support – Key Industries and Achievements

98point6 has established itself as a leader in digital primary care, with deep penetration across key industries that value efficiency, cost containment, and employee wellness. While not headquartered in Austin, the company has a strong presence in the city’s thriving tech and healthcare ecosystem.

Key Industries Served

1. Technology & Startups

Austin’s reputation as “Silicon Hills” has attracted major tech firms and thousands of startups. Companies like Tesla, Apple, Oracle, and numerous SaaS startups have adopted 98point6 to offer their employees convenient, low-cost primary care — reducing time off and improving mental health outcomes. A 2023 internal survey by a Fortune 500 tech firm in Austin reported a 42% reduction in urgent care visits among employees using 98point6.

2. Healthcare Systems & Hospitals

98point6 partners with major health systems to extend their reach into preventive and chronic care. In Texas, institutions like Seton Healthcare Family and St. David’s HealthCare have integrated 98point6 into their value-based care models, using it to manage high-risk patients with diabetes, heart failure, and hypertension. This reduces readmissions and improves HEDIS scores.

3. Insurance & Managed Care

Health plans including Blue Cross Blue Shield of Texas, UnitedHealthcare, Aetna, and Humana offer 98point6 as a no-cost benefit to their members. These partnerships have helped insurers reduce claims costs by an average of 18% per member per year, according to a 2022 study published in the Journal of Medical Internet Research.

4. Higher Education

Universities in Texas, including the University of Texas at Austin, have adopted 98point6 for their student health services. With over 50,000 students on campus, UT Austin found that 98point6 reduced demand on its student health center by 30% during peak flu season and improved mental health access for students who were reluctant to seek in-person counseling.

Major Achievements and Recognition

• 2023 – Named

  1 Digital Primary Care Provider by KLAS Research — Based on clinician and patient satisfaction scores across 200+ digital health platforms.

• 2022 – Recognized by Fast Company as one of “The World’s Most Innovative Companies” — For redefining primary care accessibility through AI-assisted text messaging.
• 2021 – Achieved 98% Patient Satisfaction Rate — According to an independent survey of 150,000 users, 98point6 scored higher than any other telehealth provider in ease of use, speed of response, and provider empathy.
• 2020 – Launched Mental Health Integration — Expanded services to include licensed therapists for anxiety, depression, and stress management — all via text.
• 2019 – First Telehealth Provider to Achieve NCQA Recognition — For meeting rigorous standards in patient-centered care and data security.

98point6 has also been featured in The New York Times, Wall Street Journal, and Harvard Business Review for its innovative model. In Austin, local media outlets like the Austin American-Statesman and Tech in Texas have highlighted the company as a key player in the city’s digital health transformation.

Global Service Access

Although 98point6 is a U.S.-only medical provider, its digital infrastructure enables seamless access for users who travel or relocate temporarily. Here’s how global access works:

Accessing Care While Traveling

If you’re an enrolled 98point6 user traveling within the United States, your account remains active. You can text your physician from any state — whether you’re in Austin, Orlando, or Seattle — and receive care from a physician licensed in that state. This portability is a major advantage over local clinics or hospital-based systems.

For example, a Texas resident on vacation in California can text about a rash or sinus infection and receive a prescription sent to a local pharmacy — no need to find a walk-in clinic or pay out-of-pocket.

Accessing Support While Abroad

As noted earlier, customer support services (billing, technical help, enrollment) are accessible globally via email and international phone call. However, medical consultations are only available if you are physically located in a U.S. state where 98point6 is licensed (all 50 states and D.C.).

If you’re a U.S. citizen living abroad — say, in Mexico, Germany, or Japan — and you wish to continue using 98point6, you must maintain a U.S. residential address and be physically present in the U.S. to receive medical services. You can still log in to your account and view past records, but new consultations will be blocked until you return.

Integration with Global Health Systems

98point6 does not currently integrate with international electronic health records (EHRs) or foreign insurance systems. However, it can export your visit summary in PDF format, which you can share with overseas providers. Many users traveling internationally keep a digital copy of their 98point6 records on their phone for reference.

Future Global Expansion

While 98point6 has not announced plans for international expansion, its model could theoretically be adapted for other countries with strong digital infrastructure and regulated telemedicine laws — such as Canada, the UK, or Australia. For now, however, the company remains focused on deepening its U.S. market penetration, particularly in high-growth states like Texas, Florida, and Georgia.

FAQs

Is 98point6 really free?

Yes — if your employer or health plan includes 98point6 as a benefit, there is no cost to you for consultations, prescriptions, or lab orders. Some users may be charged if they are not enrolled through a partner organization. Always check your benefits summary.

Can I get a prescription through 98point6?

Yes. If medically appropriate, your physician can electronically prescribe most medications — including antibiotics, antihypertensives, and birth control — and send them to your preferred pharmacy. Controlled substances (e.g., opioids, Xanax) are not prescribed.

Can I use 98point6 for my children?

Yes. 98point6 serves patients aged 1 and older. Parents can create a family account to manage care for children under 18. For children under 1, it’s recommended to consult a pediatrician directly.

Is my data safe with 98point6?

Yes. 98point6 is HIPAA-compliant and uses end-to-end encryption. Your messages, health records, and personal information are never sold or shared with advertisers.

Can I switch doctors on 98point6?

Yes. You can request to be matched with a different physician at any time through the app’s “Help & Support” section.

What if I don’t have a smartphone?

98point6 is accessible via web browser on desktop or laptop computers. Visit app.98point6.com and log in with your credentials to start a text-based consultation.

Does 98point6 accept Medicare or Medicaid?

Currently, 98point6 does not directly bill Medicare or Medicaid. However, some Medicare Advantage plans may include 98point6 as a supplemental benefit. Check with your plan administrator.

How long does it take to get a response?

Most patients receive a response from a physician within 15 minutes during business hours. After-hours messages are typically answered within 1–2 hours.

Can I use 98point6 for mental health?

Yes. 98point6 offers licensed therapists for anxiety, depression, stress, and life transitions — all via secure text messaging. Sessions are included at no cost for enrolled members.

What if I’m not satisfied with my care?

98point6 offers a 100% satisfaction guarantee. If you’re unhappy with your experience, contact support and request a review. You may be offered a follow-up consultation with a different provider or a refund if applicable.

Conclusion

98point6 has redefined what primary care can look like in the digital age — and for residents of Austin and beyond, it offers a smarter, faster, and more humane way to manage health. By eliminating the friction of traditional medical visits and replacing them with simple, secure text conversations, 98point6 empowers patients to take control of their well-being without sacrificing quality or convenience.

Whether you’re a busy professional in downtown Austin, a student at UT, a parent managing a child’s illness, or someone living with a chronic condition, 98point6 provides a reliable, affordable, and private alternative to the overburdened healthcare system. Its integration with major employers and insurers ensures that for millions, this innovative care model is not just accessible — it’s free.

Remember: 98point6 is not a replacement for emergency care. For life-threatening conditions, always call 911. But for everything else — from a persistent cough to a mental health check-in — 98point6 is a powerful tool in your health arsenal.

If you haven’t tried it yet, check with your employer or health plan to see if 98point6 is included in your benefits. Download the app, send your first text, and experience the future of primary care — no appointment needed.

For official support, remember: Call 1-800-989-0123 or visit www.98point6.com. Your health deserves this kind of simplicity.